Error when purchasing from store via iTunes

Hi
I am unable to purchase anything from the store as I keep getting the following message when I press purchase & login with my Apple ID :-
"We could not complete your iTunes Store request. An unknown error occurred (2001).
There was an error in the iTunes Store. Please try again later"
The only option is to press ok & it goes no further. I know the ID works, as I've logged in here for this forum.
Any clues ? Am I an idiot & am missing out something ?

I have the exact same problem. It started last week when I upgraded to iTunes v9. I can't purchase any music. I get the same error message. I even tried the suggestion to log on first and then try to purchase. Same problem existed.
I contacted Apple via email and they had me completely uninstall v9 and reinstall from a fresh download. I did all that and I have the same problem. In addition, I now also have a problem in that some of the songs in my music are corrupted or don't start playing at the beginning of the song. I guess the real lesson is to never, ever upgrade iTunes.

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Application error when downloaded from different country Itunes site

Hi,
I recently got a US gift card for the US Itunes store and downloaded an application but it won't sync (get a sync undefined error). I tried the troubleshooting directions supplied (deauthorise and re-authorize etc) but I suspect that it is becasure I now have two Itunes accounts (one in the AUS Itunes site and one in the US site) any ideas on how to get both US and AUS content working? I have tried authorising two accounts on the this computer but it didn't seem to work either.
regards

You can only purchase from the iTunes Store in your country of residence.
From the US iTMS T&C (http://www.apple.com/legal/itunes/us/terms.html):
+"Purchases or rentals (as applicable) from the iTunes Store are available to you only in the United States, its territories, and possessions, and are not available in any other location. You agree not to use or attempt to use the iTunes Store from outside of the available territory. Apple may use technologies to verify such compliance."+
Technologies such as matching your IP address to the country-specific store you are trying to download from.

ITunes permissions error when downloading from Store

When I try to download music or an app from the iTunes Store I get the following error after clicking the button to download the item:
" *ITunes couldn't download your purchase*
You don't have write access to your iTunes Media folder or a folder within it. Change permissions (in the Finder) and then choose Store > Check Available Download."
I checked permissions on my iTunes Media folder and I have Read/Write access. I also applied Read/Write access to all enclosed items. I went into the iTunes Media Folder and manually created files and deleted them without any problem, so it appears I do have write access.
Unfortunately I hadn't use iTunes for a few weeks , so I'm not sure when it quit allowing downloads. Everything else appears to work fine.
Any suggestions on where to go from here would be appreciated!
OSX 10.6.5 and iTunes 10.1.1 (4)

Thanks so much! I contacted iTunes support and they kept telling me to mess with my permissions in terminal but no one thought to mention the shared folder at all... This ended hours of frustration for me! Glad I found this discussion.

Songs wont play when purchased from store

im new to itunes, i have recently got an ipod shuffle and decided to buy a few songs to put on it.
i bought the comic releif song from itunes, it downloaded and went into my purchased folder. when i try to play it nothing happens, i thought this might have just been an error with that song butwhen i tried a diffrernt one the same thing happens.
this is really frustrating as it has charged me for 2 songs that dont play!!
Please help!!
thanks

What happens when you try to play them? And, is this on your iPod that they aren't playing? Or in iTunes?
Here's articles that talk about both:
iTunes for Windows 7.1 Help: I can't play a song
http://docs.info.apple.com/article.html?path=iTunesWin/7.1/en/699win.html
Music doesn't play in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=93400
iPod: Troubleshooting songs and audiobooks that won't play
http://docs.info.apple.com/article.html?artnum=300766

TS1470 I get an error when purchasing a TV Show. "Could not purchase... The network connection was lost. There was an error in the Itunes Store.

I get an error when purchasing a TV Show. "Could not purchase... The network connection was lost. There was an error in the Itunes Store." I have not been able to purchase anything for over a week. I'm wondering what I have to do to get this resolved?

Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa

I always have error 1009 when downloading from apple and iTunes and no installing happens ,why?

When downloading from apple and iTunes stores error1009 shows up and no download happens

iTunes Store: Error (-50) when downloading purchased videos
Last Modified on: April 24, 2007
Article: 303887
Symptom
The following alerts may appear when trying to download purchased videos from the iTunes Store:
"There was an error downloading your purchased music. An unknown error occurred (-50)."
This can happen when the connection timeout occurs while downloading purchased video content from the iTunes Store.
Products affected
iTunes Store
iTunes for Windows
iTunes for Mac OS X
Purchased video content
Solution
Deleting the cached video files of the download, and starting the download again from the beginning, often will resolve this issue.
To find the cached video downloads:
Navigate to the downloads folder on your system. This folder can be found in the following locations:
Mac:
~/Music/iTunes/iTunes Music/Downloads
Note: The tilde (~) refers to your Home directory.
Windows Vista:
\Users\username\Music\iTunes\iTunes Music\Downloads\
Windows XP and 2000:
\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Music\Downloads\
Locate the folder that contains the cached video file for this purchase.
In Windows Vista, the folder will be named for the purchased video, and the name will end with .tmp.
Example: The Dundies.tmp
In Windows XP and Windows 2000, the folder will be named for the purchased video, and the name will end with .m4v.tmp.
Example: The Dundies.m4v.tmp
Move the .tmp folder for the affected purchased video to the Trash or Recycle Bin.
Open iTunes.
From the Store menu, choose Check for Purchases.
Enter your account name and password and click the Check button.

App will not download to iPad when purchased from App Store - stuck with Cloud icon

Device : iPad Air 32gb wi-fi model (not cellular data)
OS version : 7.1.1 (up to date)
Location : UK
Problem : App will not download to iPad when purchased from App Store - stuck with Cloud icon
Last night I tried to download an app over wi-fi onto my iPad Air, but the app did not install.
I have plenty of space (the app is 24.1mb, I have 3.4gb free space) and there are no restrictions whatsoever on my iPad - no blocks on App store purchases, no age-related restrictions, no country restrictions etc.
Normally from the App Store page you would tap the price (in this case the app was free), enter your iTunes password, and the app would download.
Also a new icon appears on the home screen and a circle shows the progress of the download.
However this did not happen.
Instead I have the Cloud icon (the one that shows when you have bought an app but it is not currently installed on your device) and a message that says "You've already purchased this, so it will be downloaded now at no additional cost".
If I press OK I am then prompted to enter my iTunes password, the Cloud symbol briefly changes to a circle (and I mean for a split-second, like the blink of an eye) and then the Cloud symbol appears again.
The app does not download - in fact it does not even *attempt* to download.
I have tried this >20 times now and it always occurs excatly like this.
After Googling this problem (which seems common) and reading over a dozen threads on this forum plus Apple's own official support pages, this is what I've tried:
I can re-download other apps that I have previously purchased on this iPad, with no problems.
I purchased another app on my iPhone 5 and was then able to download onto my iPad with no problems.
I have reset my iPad >5 times - both by pressing/holding the home/power buttons, and also a full switch off and restart.
I have logged out of my iTunes account on the iPad, and logged back in.
The wi-fi is Virgin Media fibre optic broadband with a verified speed of 20 meg (confirmed by Speedtest) plus an 802.11-n Belkin router and my iPad will happily load web pages, stream videos on YouTube, download other apps etc.
I have reset/rebooted my internet connection
In an attempt to eliminate by broadband connection from the possible causes, I have switched off my router, linked my iPad to the hotspot feature on my iPhone and tried to download the app over cellular data, but still cannot download the app.
I have tried on 2 other wi-fi networks but still cannot download this one app.
My iTunes account has a cerdit balance from an iTunes card, but the app was free anyway
Nothing I try will download the app in question.
The app is iPad only, so I cannot install on my iPhone to try and kick-start the process.
I guess I could install the app on my computer and then sync the iPad, but that's *working around* the problem - it's not *fixing* the problem.
(Since getting the iPad I use almost never use my computer. And anyway what if I did not have a computer? Didn't iOS go "PC-free" with version 5?)
I would like to call Apple but my 90-day telephone support has expired (the iPad is around 6 months old) and I don't want to buy Apple Care for this one problem.
I can't make it to an Apple Store to speak to a Genius.
Bearing in mind the list of things I've already tried, what do I do next?
Thanks in advance for any support.

Hi there.
Thank you very much for your quick reply, it's really appreciated.
No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
I guess I need to fire up my PC and download it / sync my iPad.
Thanks again for your help

Itunes wont update track names even when purchased from itunes

my itunes wont update track names even when purchased from itunes

Update them to what?
Are they not correct as purchased from iTunes?
I seriously doubt that the track names are incorrect in the iTunes store and when downloaded to your computer.

I am a Brit living in Germany. I really need to be able to purchase from the German iTunes Store (in €) and the English one (in £). How can I set this up from my iPad?

I am a Brit living in Germany. I really need to be able to purchase from the German iTunes Store (in €) and the English one (in £). How can I set this up from my iPad?

Technically correct (the best kind of correct)
Now if the Op has and retains a UK account with billing address and UK paymant card - He/She can continue to use the UK store in Germany - Apple does NOT use IP address blocking just a valid paymant card attached to a postcode !
Basically the first four of your paymant card are country codes.
What the op needs to do if he/she now has a Germany address and payment method (could just be German € value gift cards) is to open a separate German iTunes Account !
On a PC/Mac its very easy to change stores, however iOS has it a bit more difficult.
In fact i would recommend the Op sets up a new German account and credentials on a PC/Mac first.
And doing so just means opening the store in iTunes scrolling to the bottom of the screen and clicking on the littler circular flag in the bottom right.
After that the browser window is populated with loads of similar disc flags. Clicking any take you to that regional store where provided you have a valid address (Postcode/Zipcode actually) and payment method local credit/debit some prepayment VISA cards or just a gift card you can create a local account.
Oh and because Apple do NOT use IP addressing you don't actually have to be present in the country of that store. Its against to terms of the EULA but it works !
Back to the iOS device
Tap Settings/iTunes & App Store /Apple ID (that will probably be showing the UK account set up).
In the window that opens tap log out
Now change the ID to the new German name and password and in the next window make sure the flag selected is that of Germany (when in Germany)
When buying from the UK store follow that path again log out of the German account and re-log in using the UK ID
As it happens I have a UK Portuguese and US account all active because I have residences in all three - and can visit any of the stores from anywhere.

I get an 0x80092013 error when I try to access iTunes Store on my Windows 7 workstation

I get an 0x80092013 error when I try to access iTunes Store on my Windows 7 workstation

"You can add the PATH enviromental variable in Control Panel> System> Advanced System Settings.
Alternatively, I was successful just copying the QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes"
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Cannot purchase from the Australian iTunes Store while working overseas

I'm an Australian currently working in Papua New Guinea. I tried to make a purchase on the iTunes Store (Windows) and it keeps asking me to verify my credit card Security Code which I did but it tells me "For assistance, please contact iTunes Support". Upon contacting Apple Support, I was told that I have violated the iTunes Store Terms and Conditions and was asked to read http://www.apple.com/legal/itunes/us/sales.html. The two Apple Support representatives I have spoken with refused to tell me what part of the Terms and Conditions I have violated and basically told me to get lost in a polite way.
Now, I find this unacceptable. Firstly, if Apple thinks I have done something wrong then it is Apple's responsibility to tell me what I have done wrong. Secondly, I find it unacceptable that as an Australian, I'm restricted from making purchases from the Australian iTunes Store even that I have a valid Australian billing address, a valid credit card that is issued from Australia.
Is someone in the community able to clarify this?

I can tell you:
"The iTunes Service is available to you only in Australia, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance."
http://www.apple.com/legal/internet-services/itunes/au/terms.html#SERVICE

I get the following error when trying to use the itunes store "your apple id has been disabled"

I get the following error when trying to use the itunes store "your apple id has been disabled". My account was disabled when someone else had been using it without my knowledge. I changed my apple id password and the apple id is still fine, but itunes has it disabled. I verified that the computer is authorized for this apple id. What to do now?

Welcome to the Apple Community.
Contact Apple through iTunes Store Support

TS1389 Error message: transfer purchases from iphone into itunes not authorized. But the computer IS authorized. Any suggestions? Thanks

Trying to transfer purchases from iphone into itunes I keep getting error that computer is not authorized. But it IS authorized, any suggestions? Thanks,

It's a straightforward port-forwarding issue.
You need to forward ports to the internal ip address of your apple tv as follows:
TCP 123
TCP 3689
UDP 5353
TCP 80
TCP 4343
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This may also solve other problems you may have with homesharing...

When purchasing from itunes we exceeded the limit and think we remembered the answers and rescue email address is incorrect.

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You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102358)

My computer is registered to purchase from the US store. How can I make a purchase from the Ireland iTunes store?

My computer is registered to purchase from the US store. How can I make a purchase from the Ireland iTunes store?

HerbertBack wrote:
How come I can buy foreign books through Amazon as e-book, but the same book can't be downloaded from iTunes? That doesn't makes sense.
Why would you think that all stores would have the same policy?
Amazon allows it, iTunes does not. That is why. Like most companies, Apple does not forward explanations to al of their decisions to the general public. It does not have to make sense to you, for it to be true. Apple has teams of experts that have determined that this is how they should conduct their business.
With iTunes, you cannot use other countries stores.
Sorry

Error when purchasing from store via iTunes

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