Error when purchasing Skype credits

Good evening I tried to charge my credit account with the dream and still error showed me but I did not get my money, receiving stolen card about 25 euros. How can that be? Who returning my money back?

These are user-to-user forums, we won't know why, you will need to do as the message tells you and contact iTunes Support - go to that URL : http://www.apple.com/support/itunes/ww/ , click on your country's flag, and then click on Contact Support at the bottom left of the next screen

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    For almost a year I'm trying to buy skype credits. But there are some problems, because I started using skype when I was in China. Now I have to buy credits reading Chinese symbols, luckily they added a translate button to Englisch so I thought my problem was solved. WRONG because I have a European bank account I still can't purchase skype credits!!!!
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    ---------- Forwarded message ----------
    From: Skype客服中心 <[e-mail removed for privacy and security]>
    Date: Wed, Oct 15, 2014 at 4:05 AM
    Subject: 答复: 答复: SRX1229153714ID - credits and Chinese symbols
    亲爱的用户朋友，您好：
      欢迎来到Skype客服中心，很荣幸为您服务。
    关于您所询问的问题，很抱歉，我们是中国大陆地区的客服中心，只支持中文服务，由于您的账户归属是系统检测完成，我们不能改变您的账户归属，请您点击此处重新在国际官网注册账号。     
    感谢您对Skype的支持与厚爱！希望您能够一如既往的支持我们。
    【温馨提示】Skype最新活动推荐：本期活动“Skype国庆全家乐”！活动期间充值100%返现金好礼！单笔充值20元（含）以上100%获得点卡0.2美元点卡一张！点击此处查看活动详情。
    发件人: Hanneke 
    发送时间: 2014年10月14日 23:18
    收件人: Skype客服中心
    主题: Re: 答复: SRX1229153714ID - credits and Chinese symbols
    Dear skype,
    I was so happy to hear from you in Chinese! Thank you for that! This is my problem with your service, please please please transfer my account to an European one!!
    Thank you so much, and for communication smoothness please answer in English
    Hanneke
    On Tue, Oct 14, 2014 at 12:33 PM, Skype客服中心 <[e-mail removed for privacy and security]> wrote:
    亲爱的用户：
           您好！欢迎来到Skype客服中心，很荣幸为您服务。
           关于您所询问的问题，十分抱歉，我们确实无法修改您的账号归属地。如果您急需充值，您可以请朋友使用人民币代为付款，或者在国际官网重新注册一个账号尝试充值。请您点击此处重新在国际官网注册账号。     
          感谢您对Skype的支持与厚爱！希望您能够一如既往的支持我们。
    【温馨提示】Skype最新活动推荐：本期活动“Skype国庆全家乐”！活动期间充值100%返现金好礼！单笔充值20元（含）以上100%获得点卡0.2美元点卡一张！点击此处查看活动详情。
    发件人: Hanneke 
    发送时间: 2014年10月14日 17:40
    收件人: [e-mail removed for privacy and security]
    主题: Fwd: SRX1229153714ID - credits and Chinese symbols
    Dear Tom.
    in this mail you wil find a lot of frustration but hopefully you can help me to move my chinese acount to a dutch one! This becouse now I can read in Englisch but I can only buy whit RMB and Chinese banks.... not really working from Europ
    ---------- Forwarded message ----------
    From: Skype Customer Support <[e-mail removed for privacy and security]>
    Date: Tue, Jan 14, 2014 at 9:32 AM
    Subject: SRX1229153714ID - credits and Chinese symbols
    To: 
    Hello Hanneke,
    Thank you for your response.      
    We understand that the resolution that we have provided did not resolve your concern and we feel how frustrating it is for you to be directed in a Chinese website when you try to purchase a Skype credit. Upon further research on your account our system recognized that your account was created in China. That is the main reason why you are being directed to a Chinese website. In order for you to make a purchase we strongly suggest that you coordinate with our Skype partner in China which is TOM so that they can assist you with your concern.
    You may click on this link http://www.skype.com (which will redirect to http://skype.gmw.cn ) or this link http://support.skype.com (which will redirect http://skype.gmw.cn/help/support.html )
    Best regards,
    Alexarei M.
    Skype Customer Service
    Visit www.skype.com for the latest news, updates and tips.
    ---------- Forwa
    rded message ----------
    From: Hanneke 
    Date: Mon, Jan 13, 2014 at 2:58 PM
    Subject: Re: SRX1229153714ID - credits and Chinese symbols
    To: Skype Customer Support <[e-mail removed for privacy and security]>
    Dear Alexarei,
    I'm sorry, but this doesn't solve my problem. I know how to buy skype credit (at least the theory) but in practice it doesn't work. I will showed by adding some print-screens.
    2.result
    So please do not answer me again whit a link to your nice theory about how to purchase credits but really help me get ride of this Chinese page.
    hope you can help me
    Hanneke

    Hi, H19, and welcome to the Community,
    While I appreciate the inconvenience, the easiest thing to do would be to create a new Skype account and use or create a different or new e-mail address.  Your first account is affiliated with Skype's partner in the PRC. 
    Kind regards,
    Elaine
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