Error when Refresh Data on Webi from Infoview with Preferred viewing locale

Question

Hi,
I am getting an error -"An internal error occured while calling 'processDPCommands' API. (Error:ERR_WIS_30270).
All the universes are translated to German using Translation Manager. I get the above error only when ' Preferred viewing locale' is set to 'German' otherwise the Refresh Data button works fine when the Preferred vieiwng locale is 'Use browser locale'.
As per the note 1352299 the settings on the Webintelligenceprocessingserver from CMC is adjusted and the heapsize is also adjusted but still the issue is coming up.
Could anyone please help to resolve this error.
Thank you & Regards,
Anima

Answer 1

hi,
I have faced this problem earlier and took lot of time for Root Cause Analysis and fixed the issue.
Root Cause for some of the objects not being translated is provided below:
If two objects has same translation in German, obviously Universe will not progress further for translation.
for e.g.
Objects in English and German
1.Country  -> de county
2.Land -> de county
from the above example, two distinct objects in English have same German translation which makes Universe not accepting the duplicate objects within the same class.
Similarly, you need to figure out these duplicates at Class/Object/Condition/Hierarchy levels in translated XLIFF file.
Duplicates can be identified by opening XLIFF file in Excel and use Data Filters etc... This is a manual task.
Then for identified duplicates provide Other names in XLIFF file such that Universe accepts them.
For e.g. the above scenario can be solved by adding a trailing space to the 2nd translated object. Adding space is best option because meaning will not be changed w.r.t end user there by eliminating duplicates.
Regards,
Vamsee