Error When Refreshing a Crystal Report 2011 from BI launchpad

Hi,
I am getting this error message [CRWWEB00000119] VIEWER COULDN'T PROCESSS AN EVENT when trying to view a crystal report from BI Launchpad. I have created the report using Crystal 2011 and Published it to SAP BO BI 4.0, Verified the Database Username/password for the report and it has the correct information. Report works without issues from Crystal 2011 Designer.
When I schedule this report it fails alsowith "Error in File ~tmp1ccc6d9c2d14c50.rpt: Failed to load database information" message.Checked the Oracle ODBC on the server and it is pointing to the DWH, I have created the report using Crystal 2011using oracle server connection and Oracle 11gR2 32 bit client is installed on my machine, SAP BO BI 4.0 Server has Oracle 11gR2 64 bit middleware and has the Oracle ODBC for the conenction i am using in the report.
Please let me know if anyone has faced similar issue with SAP BO BI 4.0 and can help me resolve this, below is my environment details.
Environment:
Windpows Server 2008
SAP BO BI 4.0
Crystal Reports 2011
Oracle 11gR2
Thanks
Sachin

Hi Sachin,
Did you verified the database details for the report in the CMC?
Can you try also to publish the report by using the tool Report Upload Wizard?
Thanks
Philippe

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Database Connector Error : when refreshing the crystal report in Infoview

Hi,
I've created a crystal report on SAP R/3 tables and the report is refreshing fine in my local system. But however when I publish the report to the BOE, and when I try to refresh the report it gives the error:
Error in File <file name>: Database Connector Error. I'm using Crystal reports 2008 and the BOE is XI 3.1.
How can I solve this?
Thanks,
Sanjay

Hey folks,
i suppose we are facing the same error. But where do i check if the key for the server-side integration kit has expired? There is no explicit key in our CMC.
We use BOE XI 3.1.
Thanks in advance!

Page Not Found Error when clicking on Crystal Report Viewer print icon

Hi,
    I am working with ASP.NET 2.0 and crystla reportXI release2.
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Regards,
Smitha

This sounds like a postback issue. Does your application handle postback by putting the report in session?
There is a [sample|http://devlibrary.businessobjects.com/BusinessObjectsXIR2SP2/en/en/CrystalReports_dotNET_SDK/crsdk_samples_aspx/data/crsdk_net_tutorials_115_en.zip] to look at on our website. It was created with Crystal Reports XI R2 and Visual Studio .NET but the code will be the same.
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Ludek

Error when running the Crystal Report 9.1 (visual studio 2003) in the deployed server

Hello,
1) I am suddenly getting an error message ‘Load Report failed’ in a production server (where the VS2003 application is deployed) when the Crystal Report is executed. This has happened maybe because of the Windows/Crystal Report Updates!
I am able to see the same report perfectly fine in the development computer using VS 2003.
I am using the 9.1 version which is part of the Visual Studio 2003.
The event logs show 'Either the keycode library is not registered or it cannot be loaded ...EventID=10029'. See attached screen shot.
Please help?
2) Since I was getting a registration suggestion window for using Crystal Reports, I registered twice using different email address and it said that it will send me the KeyCode for the Crystal report but after successful registration I never got any keycode but just an email acknowledging the Registration.
I believe the KeyCode is required to use it in the server to execute/run a report.
Can SAP representative email the keycode to my gmail account?
My product key is:
Please help to resolve both my problems
Thanks in advance,
Sanjay Chudasama

If I memory servers, you have to open the Crystal_Regwiz2003.msm in the .NET deployment project. One of the properties of the msm was Keycode (or similar). You entered the keycode here. To find your keycode; in VS2003 IDE, go to the Help | About screen. You will see one of the installed components as Crystal Reports and the keycode will be on the right of that. Copy the keycode from here, paste in the above.
For more details see the article Crystal Reports and Visual Studio .NET - Application Deployment.
- Ludek
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Share Your Knowledge in SCN Topic Spaces

Dynamic Menu error when saving to Crystal Reports Server R2 & Developer XI

Hi All
Product Version 11.5.9.1076
In Crystal Reports XI developer I installed SP 4 the other day and when I save a report to the reporting server it seems to corrupt the dynamic menu when we open the report in the info view page the first selection in the cascading menu is OK but when I select items from the first menu it is just populating the second select box with what I selected in the first box
I have it set to multiple
If I run the report in the developer the menu selection work OK ?
Also is any one else having a problem in the developer when selecting a date in using the calendar?
The error is file://C:\Documents and Settings\simon hardstaff\Local Settings\Temp\prompting1.html
Many thanks for any support given

Just to update
SP4 CR XI R2 seems to be changing some Date Parameters from Date to DateTime has any one else installed SP4 and using CR Server ?

Error when Opening a Crystal Report in a Web Application

Hi All,
How are things?
We are trying to open a Crystal report in a Web Application based on a Web service on Appache Tomcat.
The report is in the Test Environment poiting to a SQL 2005 Database.
The report opens and runs fine in Crystal Reports and in Infoview.
The Web application throws back a long error as shown below.
Looks to be like a SDK Issue ( Not pretty sure )...
Could anyone help me out on this?
STACK TRACE: at BusinessObjects.DSWS.ReportEngine.ReportEngine.GetDocumentInformation(String documentReference, RetrieveMustFillInfo retrieveMustFillInfo, Action[] actions, Navigate navigate, RetrieveData retrieveData) at Service.GetReportWithParms(String rptName, String folderName, String parms, String user, String password, String output, String& strError) MESSAGE: Failed to retrieve binary view of the report. 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Details: [Database Vendor Code: 408 ]---- Error code:-2147215357 Error code name:internal at com.crystaldecisions.sdk.occa.report.lib.ReportSDKException.throwReportSDKException(Unknown Source) at com.crystaldecisions.sdk.occa.managedreports.ps.internal.f.a(Unknown Source) at com.crystaldecisions.sdk.occa.managedreports.ps.internal.f.export(Unknown Source) ... 49 more
Thanks,
Raj

Moving post to .NET SAP Crystal Reports forum
Hello Scott
What browser are you using and what is the version of the browser?
Ludek
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Error when preview the crystal report

Hi All,
When i am click on preview button in crystal report it show an error:
error:-
could not load file or assembly 'CrystalDecisions.Windows.Forms, Version=12.0.2000.0, Culture=nutral, PublicKeyTocken=,culture= neutral,publickeytoken692fbea5521e1304.' or one of its dependencies. The system cannot find the file specified.
please tell me why this happened.
Thanks & Regards
Manoj S

Hi Manoj ,
You may check these threads first:
Crystal Report - Crystal Designer
Cannot run Crystal report in SAP
Addon Crystal Report
Thanks,
Gordon

Error in the integrated Crystal Reports viewer from SAP 8.8

Hi, we recently started using the integrated crystal reports from 8.8 and ocasionally the viewer throws the following error:
Consulte el final de este mensaje para obtener más detalles sobre cómo invocar a la depuración
Just-In-Time (JIT) en lugar de a este cuadro de diálogo.
************** Texto de la excepción **************
System.NullReferenceException: Referencia a objeto no establecida como instancia de un objeto.
   en CrystalDecisions.Windows.Forms.PageControl.OnMouseMove(MouseEventArgs e)
   en System.Windows.Forms.Control.WmMouseMove(Message& m)
   en System.Windows.Forms.Control.WndProc(Message& m)
   en System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   en System.Windows.Forms.ContainerControl.WndProc(Message& m)
   en System.Windows.Forms.UserControl.WndProc(Message& m)
   en CrystalDecisions.Windows.Forms.PageControl.WndProc(Message& m)
   en System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   en System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   en System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
************** Ensamblados cargados **************
mscorlib
    Versión del ensamblado: 2.0.0.0
    Versión Win32: 2.0.50727.4206 (VistaSP2GDR.050727-4200)
    Código base: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
B1CRBridge
    Versión del ensamblado: 1.0.0.0
    Versión Win32: 8.80.235
    Código base: file:///C:/Program%20Files%20(x86)/SAP/SAP%20Business%20One/B1CRBridge.DLL
CrystalDecisions.CrystalReports.Engine
    Versión del ensamblado: 12.0.2000.0
    Versión Win32: 12.3.2002.753
    Código base: file:///C:/Windows/assembly/GAC_MSIL/CrystalDecisions.CrystalReports.Engine/12.0.2000.0__692fbea5521e1304/CrystalDecisions.CrystalReports.Engine.dll
System
    Versión del ensamblado: 2.0.0.0
    Versión Win32: 2.0.50727.4205 (VistaSP2GDR.050727-4200)
    Código base: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
CrystalDecisions.Shared
    Versión del ensamblado: 12.0.2000.0
    Versión Win32: 12.3.2002.753
    Código base: file:///C:/Windows/assembly/GAC_MSIL/CrystalDecisions.Shared/12.0.2000.0__692fbea5521e1304/CrystalDecisions.Shared.dll
CrystalDecisions.ReportAppServer.CommLayer
    Versión del ensamblado: 12.0.1100.0
    Versión Win32: 12.3.1102.753
    Código base: file:///C:/Windows/assembly/GAC/CrystalDecisions.ReportAppServer.CommLayer/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.CommLayer.dll
System.Windows.Forms
    Versión del ensamblado: 2.0.0.0
    Versión Win32: 2.0.50727.4016 (NetFxQFE.050727-4000)
    Código base: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
System.Drawing
    Versión del ensamblado: 2.0.0.0
    Versión Win32: 2.0.50727.4016 (NetFxQFE.050727-4000)
    Código base: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
System.Configuration
    Versión del ensamblado: 2.0.0.0
    Versión Win32: 2.0.50727.4016 (NetFxQFE.050727-4000)
    Código base: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
System.Xml
    Versión del ensamblado: 2.0.0.0
    Versión Win32: 2.0.50727.4016 (NetFxQFE.050727-4000)
    Código base: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
CrystalDecisions.ReportAppServer.ClientDoc
    Versión del ensamblado: 12.0.1100.0
    Versión Win32: 12.3.1102.753
    Código base: file:///C:/Windows/assembly/GAC/CrystalDecisions.ReportAppServer.ClientDoc/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.ClientDoc.dll
System.Data
    Versión del ensamblado: 2.0.0.0
    Versión Win32: 2.0.50727.4016 (NetFxQFE.050727-4000)
    Código base: file:///C:/Windows/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
CrystalDecisions.ReportAppServer.DataSetConversion
    Versión del ensamblado: 12.0.2000.0
    Versión Win32: 12.3.2002.753
    Código base: file:///C:/Windows/assembly/GAC_MSIL/CrystalDecisions.ReportAppServer.DataSetConversion/12.0.2000.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.DataSetConversion.dll
CrystalDecisions.ReportAppServer.DataDefModel
    Versión del ensamblado: 12.0.1100.0
    Versión Win32: 12.3.1102.753
    Código base: file:///C:/Windows/assembly/GAC/CrystalDecisions.ReportAppServer.DataDefModel/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.DataDefModel.dll
CrystalDecisions.ReportAppServer.Controllers
    Versión del ensamblado: 12.0.1100.0
    Versión Win32: 12.3.1102.753
    Código base: file:///C:/Windows/assembly/GAC/CrystalDecisions.ReportAppServer.Controllers/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.Controllers.dll
CrystalDecisions.ReportAppServer.CubeDefModel
    Versión del ensamblado: 12.0.1100.0
    Versión Win32: 12.3.1102.753
    Código base: file:///C:/Windows/assembly/GAC/CrystalDecisions.ReportAppServer.CubeDefModel/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.CubeDefModel.dll
CrystalDecisions.ReportAppServer.ReportDefModel
    Versión del ensamblado: 12.0.1100.0
    Versión Win32: 12.3.1102.753
    Código base: file:///C:/Windows/assembly/GAC/CrystalDecisions.ReportAppServer.ReportDefModel/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.ReportDefModel.dll
BusinessObjects.Licensing.KeycodeDecoder
    Versión del ensamblado: 12.0.1100.0
    Versión Win32: 12.3.2.753
    Código base: file:///C:/Windows/assembly/GAC/BusinessObjects.Licensing.KeycodeDecoder/12.0.1100.0__692fbea5521e1304/BusinessObjects.Licensing.KeycodeDecoder.dll
System.Web
    Versión del ensamblado: 2.0.0.0
    Versión Win32: 2.0.50727.4209 (VistaSP2GDR.050727-4200)
    Código base: file:///C:/Windows/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
CrystalDecisions.Shared.resources
    Versión del ensamblado: 12.0.2000.0
    Versión Win32: 12.3.2002.753
    Código base: file:///C:/Windows/assembly/GAC_MSIL/CrystalDecisions.Shared.resources/12.0.2000.0_es_692fbea5521e1304/CrystalDecisions.Shared.resources.dll
CrystalDecisions.CrystalReports.Engine.resources
    Versión del ensamblado: 12.0.2000.0
    Versión Win32: 12.3.2002.753
    Código base: file:///C:/Windows/assembly/GAC_MSIL/CrystalDecisions.CrystalReports.Engine.resources/12.0.2000.0_es_692fbea5521e1304/CrystalDecisions.CrystalReports.Engine.resources.dll
System.Web.Services
    Versión del ensamblado: 2.0.0.0
    Versión Win32: 2.0.50727.4016 (NetFxQFE.050727-4000)
    Código base: file:///C:/Windows/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
CrystalDecisions.ReportSource
    Versión del ensamblado: 12.0.2000.0
    Versión Win32: 12.3.2002.753
    Código base: file:///C:/Windows/assembly/GAC_MSIL/CrystalDecisions.ReportSource/12.0.2000.0__692fbea5521e1304/CrystalDecisions.ReportSource.dll
CrystalDecisions.Enterprise.Framework
    Versión del ensamblado: 12.0.1100.0
    Versión Win32: 12.3.2.753
    Código base: file:///C:/Windows/assembly/GAC/CrystalDecisions.Enterprise.Framework/12.0.1100.0__692fbea5521e1304/CrystalDecisions.Enterprise.Framework.dll
CustomMarshalers
    Versión del ensamblado: 2.0.0.0
    Versión Win32: 2.0.50727.4016 (NetFxQFE.050727-4000)
    Código base: file:///C:/Windows/assembly/GAC_32/CustomMarshalers/2.0.0.0__b03f5f7f11d50a3a/CustomMarshalers.dll
CrystalDecisions.ReportAppServer.XmlSerialize
    Versión del ensamblado: 12.0.1100.0
    Versión Win32: 12.3.1102.753
    Código base: file:///C:/Windows/assembly/GAC/CrystalDecisions.ReportAppServer.XmlSerialize/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.XmlSerialize.dll
mscorlib.resources
    Versión del ensamblado: 2.0.0.0
    Versión Win32: 2.0.50727.4206 (VistaSP2GDR.050727-4200)
    Código base: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
CrystalDecisions.Windows.Forms
    Versión del ensamblado: 12.0.2000.0
    Versión Win32: 12.3.2002.753
    Código base: file:///C:/Windows/assembly/GAC_MSIL/CrystalDecisions.Windows.Forms/12.0.2000.0__692fbea5521e1304/CrystalDecisions.Windows.Forms.dll
CrystalDecisions.Windows.Forms.resources
    Versión del ensamblado: 12.0.2000.0
    Versión Win32: 12.3.2002.753
    Código base: file:///C:/Windows/assembly/GAC_MSIL/CrystalDecisions.Windows.Forms.resources/12.0.2000.0_es_692fbea5521e1304/CrystalDecisions.Windows.Forms.resources.dll
CrystalDecisions.Enterprise.InfoStore
    Versión del ensamblado: 12.0.1100.0
    Versión Win32: 12.3.2.753
    Código base: file:///C:/Windows/assembly/GAC/CrystalDecisions.Enterprise.InfoStore/12.0.1100.0__692fbea5521e1304/CrystalDecisions.Enterprise.InfoStore.dll
CrystalDecisions.Enterprise.Viewing.ReportSource
    Versión del ensamblado: 12.0.1100.0
    Versión Win32: 12.3.1102.753
    Código base: file:///C:/Windows/assembly/GAC/CrystalDecisions.Enterprise.Viewing.ReportSource/12.0.1100.0__692fbea5521e1304/CrystalDecisions.Enterprise.Viewing.ReportSource.dll
CrystalDecisions.Web
    Versión del ensamblado: 12.0.2000.0
    Versión Win32: 12.3.2002.753
    Código base: file:///C:/Windows/assembly/GAC_MSIL/CrystalDecisions.Web/12.0.2000.0__692fbea5521e1304/CrystalDecisions.Web.dll
FlashControlV71
    Versión del ensamblado: 1.0.3187.32366
    Versión Win32: 1.0.3187.32366
    Código base: file:///C:/Windows/assembly/GAC/FlashControlV71/1.0.3187.32366__692fbea5521e1304/FlashControlV71.dll
System.Windows.Forms.resources
    Versión del ensamblado: 2.0.0.0
    Versión Win32: 2.0.50727.4016 (NetFxQFE.050727-4000)
    Código base: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms.resources/2.0.0.0_es_b77a5c561934e089/System.Windows.Forms.resources.dll
************** Depuración JIT **************
Para habilitar la depuración Just In Time (JIT), el archivo de configuración de esta
aplicación o equipo (machine.config) debe tener el
valor jitDebugging establecido en la sección system.windows.forms.
La aplicación también se debe compilar con la depuración
habilitada
Por ejemplo:
<configuration>
    <system.windows.forms jitDebugging="true"></system.windows.forms>
</configuration>
Cuando esté habilitada la depuración JIT, cualquier excepción no controlada
se enviará al depurador JIT registrado en el equipo
en lugar de controlarlo mediante el cuadro de diálogo.
Edited by: Vangelis Sanchoyerto on Dec 23, 2010 10:20 AM

The tag doesnt work? :S

Error when uploading a crystal report with dynamic parameter into Infoview

Hi All,
I was trying to upload a crystal report which has a dynamic parameter into a Infoview. It shows an error message that say:- "Failed to read data from report file C:\WINDOWS\TEMP\tmp27A.rpt. Reason: Failed to read parameter object ". Can anybody help me in solving this?
Thanks!
Edited by: undefined on Aug 20, 2009 8:57 PM

Post your question to the Business Objects Forum

Windows 8.1 is throws error when displaying SAP Crystal Reports 10.5

Hi there,
On windows 8.1 – 64 bit SAP Crystal Reports fails to work (even empty report):
“Could not load file or assembly 'CrystalDecisions.CrystalReports.Engine, Version 10.5.3700.0, culture=neutral, PublicKeyToken=blahblah' or one of its dependencies. The system cannot find the file specified.”
Project that run SAP Crystal Report was compiled as 64 bit & 86 bit & ANY CPU, but all displayed the same error message. Is windows 8.1 64 bit missing any *.dlls? Or is there compatible CRRuntime engine with windows 8.1 64 bit?
I had this problem before on windows 7 but by changing solution Platform and Target CPU – solved the problem, however windows 8.1 seems to have a bug!
More Info about app:
VisualStudio2010
SAP BusinessObjects XI 4.0
Support Pack (several been tried): crruntime_64bit_13_0_7.msi

Post Author: JonathanP
CA Forum: .NET
Are you simply viewing the report, or exporting it?
The error doesn't tell us much. A windows application should not need any special permissions. Try giving the user full rights to the temp directory, as the report engine does need to write seme files there.

Upgrading to Crystal Reports 2011 from Crystal Reports XI

Hi,
I hope someone can provide some assistance. I am a current user of Crystal Reports XI and am upgrading my notebook to Windows 7 so therefore need to upgrade my version of Crystal.
I have downloaded a trail of CR2011 and installed. I am wanting to purchase the new version but what to know if I am able to purchase the Upgrade or need to purchase the Full Version ?
Which ever way I go, can I simply relicence the version I have installed or do I need to uninstall and re-install ?
It is being installed on the same notebook although the HDD has been replaced.
I look forward to your assistance.
Thanks,
Shaun

This is more of a sales query than support. Please call sales for aswers to your questions:
866-681-3435
- Ludek

Getting error when refreshing the WebI report

Hi,
I am building WebI reports using a universe which is constructed over a BI cube.
Initially I am building the report and uploading it into CMS.
When I am importing the report from CMS and refreshing it, I am getting an error
"A database error has occured. The database error text is: A runtime exception has occured. (Lisence key check failed, Check that you are lisenced to access SAP data sources). (WIS 10901)".
What could be the reason for this kind of behaviour?
The version of BO is 3.1.

Hi,
Your answer was really helpful, and it worked upto some extent. I have updated the lisence key and the following error is no longer coming.
"(Lisence key check failed, Check that you are lisenced to access SAP data sources). (WIS 10901)".
But now I have a new error popping up when ever I import a report from CMS and refreshing it.
The error is "A database error occured. The database text is: The supplied XML is not valid.[SYMTNKEY].[LEVEL 01]. (WIS 10901)."

Crystal Reports 2011 - excel 2007-2010 export

Hello,
I just upgraded to crystal reports 2011 from crystal reports XI Release 2. I am having an issue exporting to excel 2007-2010 format. When I do an export and then open it in excel, excel gives me an error message that the file is corrupt and if I want to recover the contents. When I try and recover the contents, I am greeted with the error below. I am not sure what to do to fix it and would appreciate any help.
Removed Part: /xl/sharedStrings.xml part with XML error. (Strings) Illegal xml character. Line 3, column 19160.
Removed Records: Cell information from /xl/worksheets/Sheet1.xml part

Hi Marina,
What version of Excel are you using to open the report?
Have you tried creating a simple report and exporting it? It's possible something in that report is causing the problem.
Good luck,
Brian

SAP Crystal Reports 2011: Error INS00140 and other install errors

Hi all,
There have been many customers who have downloaded the Crystal Reports 2011 installation package and have run into an error when the installer attempts to recognize the keycode being used. The error received is "The Product Keycode is not valid INS00140."
This thread is meant to track all current resolutions that have been determined based on troubleshooting with customers thus far. In addition, the thread will provide you with the list of things that we need to know in order to properly troubleshoot the issue.
Before attempting any of the steps below, please be sure that you are using the latest version of Crystal Reports 2011 which is SP02. You can download this version from the SAP [website|http://www.sap.com/solutions/sap-crystal-solutions/query-reporting-analysis/sapcrystalreports/index.epx].
Coy
====================
Resolution Options
Windows XP & Microsoft Visual C++ Redistributable
If you are installing Crystal Reports 2011 on Windows XP, then you need to ensure that the following Microsoft patches are not installed on the machine. You can check this by using the Add / Remove Programs dialogue.
KB2467175
KB2467174
KB2467173
If any of these are installed, then please remove them before attempting to install Crystal Reports 2011.
Installing with Dashboard Design 2011 or Presentation Design 2011
If you are installing Crystal Reports 2011 on the same machine as Dashboard Design 2011 or Presentation Design 2011, then there may be a problem with the registry key that points to the location of the keydecoder DLL. To check this, launch run regedit and navigate to the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Shared Tools\keydecoder.dll
You want to make sure that the "path" key is pointing to the valid path for the keydecoder.dll. The correct path to the DLL should be: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x8keydecoder.dll.
Uppercase License Key
In addition to the above, you need to make sure that you are entering the license key in all uppercase characters. There is a current issue with the installer where it does not accept lower case characters.
Fix - Coming in SP02, but can implement manually for now
Locate the BCM-4-0.dll.2.Config file in the <install package directory>\dunit\product.crystalreports-4.0-core-32\actions
(replace crystalreports with crystalreportsjava for CR for Ent and xcelsius for dashboards)
Open BCM-4-0.dll.2.Config
Locate this line:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.1434" newVersion="8.0.50727.4053" />
Modify the oldVersion number to make the line like this one:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.4053" newVersion="8.0.50727.4053" />
This should allow you to install without issue.
Further Troubleshooting
If none of the above helps to resolve the issue, then we need the following:
The installation logs from the following folder: C:\Documents and Settings\<YOUR USER NAME>\Local Settings\Temp\<DATE OF YOUR LAST ATTEMPTED INSTALLATION>
The results from attempting to run the keycode validator directly. You can find it under the folders that contain the installation package. For example, C:\Documents and Settings\<YOUR USER NAME>\My Documents\CrystalReports2011\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core 32\actions\isKeyCodeValid.exe -keycode <YOUR KEYCODE> -version 140 -property CR.EnableCR
You should submit a new forum post with relevant details about the error and provide links to download the logs generated by following the above steps.
Edited by: Don Williams on Dec 22, 2011 7:53 AM

Then try these:
1. Download the latest version of the installation package for Crystal Reports 2011. To verify the version of extracted package, open productid.txt file located at: {installation package}\DATA_UNITS\CrystalReports\.
Make sure it is not less than 14.0.2...
2. Where to download Crystal Reports 2011 installation from: - free trial from SAP Online shop http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx - from SDN Community page http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm - from Service Market Place http://service.sap.com/sbop-downloads Note: downloads from all above listed locations are fully functional product installations. Trial version defined by expiring key code, not by functionality limitations.
3. Copy the installation package to a hard drive if possible to avoid any networking issues.
4. Login to the machine as Local ADMINISTRATOR.
5. Temporary disable any kind of firewall, antivirus, network security etc., if possible.
6. On the latest versions of Windows, even if logged in as local Administrator, right-click the setup.exe and select "Run as Administrator". If do not have Administrator account, right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized program activity".
7. Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Non-mandatory components could be added at any time.
8. Finally, if there is an existing "InstallData" folder under C:\Program Files (x86)\SAP BusinessObjects rename it to "InstallDataOLD"
Edited by: Don Williams on Dec 22, 2011 7:51 AM

Crystal reports 2011 - Application error crw32.exe

Hi,
I hope that I'm posting in the right section.
We use Crystal reports 2011 on one of our servers but are experiencing a number of application errors to do with the software. Unfortunately I haven't been able to find out if there are any specific activities on the server which are generating them.
The errors are as follows:
Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
Faulting module name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
Exception code: 0xc0000005
Fault offset: 0x007010ef
Faulting process id: 0x3f8
Faulting application start time: 0x01cf6ea5517923e6
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Report Id: 954a54f3-da9a-11e3-acdb-3cd92b08a874
Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0150010
Fault offset: 0x0008477b
Faulting process id: 0x3f8
Faulting application start time: 0x01cf6ea5517923e6
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 962a1691-da9a-11e3-acdb-3cd92b08a874
Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa
Faulting module name: msxml6.dll, version: 6.30.7601.17514, time stamp: 0x4ce7b8eb
Exception code: 0xc0000005
Fault offset: 0x00001fa8
Faulting process id: 0x1c98
Faulting application start time: 0x01cf6ea75a5019f4
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Windows\System32\msxml6.dll
Report Id: b100ae23-da9b-11e3-acdb-3cd92b08a874
If you require any additional information from me please let me know.
Thanks for reading.
Regards,
Don

Hi Brian,
Thanks for your help and advise.
Crystal has been running on the server for some time (over a year) but hasn't been 'managed' until now so am looking at all of the issues at present.
We haven't seen a pattern when the errors started though.
Unfortunately the only errors I think relating to CR are the ones in the original post. There are other errors, particularly to do with printing, but I think that they these are due to the TS sessions which wouldn't run Crystal. See below.
The print spooler failed to load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\tsprint.dll, error code 0xc1. See the event user data for context information.
I am assuming the users are fine when they view the report then; scrolling through pages. Yes, I believe so.
Yes, there are no locally attached printers on the server so the users rely on their remote session sharing the printer.
Regards,
Don

Error When Refreshing a Crystal Report 2011 from BI launchpad

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