Error when refreshing WEBI report with Universe Connection Type "SSO"

Hi Experts:
We are trying to refresh the Webi report in Infoview with Universe Connection set as "Use Single Sign On when refreshing the report at view time", so that we can leverage SAP OLAP authorization variable from Bex Query which the Universe is built on.
However got the error of "incomplete logon data" after all the configurations done following below blogs:
SNC Part 1
/people/ingo.hilgefort/blog/2009/07/03/businessobjects-enterprise-and-client-side-snc-part-1-of-2
SNC Part 2
/people/ingo.hilgefort/blog/2009/07/03/businessobjects-enterprise-and-client-side-snc-part-2-of-2
We already have Win AD SSO to SAP setup, and in BO CMC, Win AD user is mapped to SAP user ID.
The SNC settings are:
- AD Account: service.test.bobj (all lower-letters)
- 32-bit gsslib on the BO server, and 64 bit on the BW server side.
- SNC0: p:service.test.bobj at DOMAIN
- SU01 --> BO_Service ; SNC: p:service.test.bobj at DOMAIN
- Entitlement system tab --> username: BO_Service
SNC Name: p:service.test.bobj at DOMAIN
- SNC settings tab:
SNC Lib: c:\winnt\gsskrb5.dll
Mutual Authentication settings: p:SAPServiceBP0 at DOMAIN
In CMC, the role can be imported if "RFC activated" option unchecked in SNC0.
I found a few threads on the same topic, but they are all not answered:
SNC Client side configuration error
SNC Configuration Error: Incomplete logon Data
Can you please provide details of the solution if you have impleted a same scenario successsfully, or any thoughts to help the investigation?
Thanks in advance!
Regards,
Jonathan

Hi Ingo,
Sorry for taking so long to reply, we are trying to set up server side trust and enable SSO; but we still couldn't success.
What we did is:
1. We followed installation guide chapter 6, generate certificate and PSE, etc. All looks good.
2. Then we still have the "incomplete logon data" error when refreshing webi report after logon using Windows AD user ID.
3. Then we trace the PFC connection, the log is as below. We checked several BO notes, e.g. 1500150, 1461247.. The part bothers us is that we even don't have URI displayed in the log when system trying to use SNC, and we couldn't get more info on this which make us very difficult to diagnosis.
Can you please help? Thanks a lot!
Thu Mar 31 10:54:46.857 ThreadID<1980> SAPMODULE : SAPAuthenticationService: Authentication model for SAP connectivity is SSO
Thu Mar 31 10:54:46.857 ThreadID<1980> SAPMODULE : SAPAuthenticationService: Determining if we can connect using SNC. Calling CanAuthenticate...
Thu Mar 31 10:54:46.919 ThreadID<1980> SAPMODULE : SAPAuthenticationService: Unable to authenticate using SNC because the URI does not meet the minimum connection requirements.
Thu Mar 31 10:54:46.919 ThreadID<1980> SAPMODULE : SAPAuthenticationService: Determining if we can connect using SSO. Calling CanAuthenticate...
Thu Mar 31 10:54:46.919 ThreadID<1980> SAPMODULE : SAPAuthenticationService: Authentication model for SAP connectivity is SSO
Thu Mar 31 10:54:47.013 ThreadID<1980> SAPMODULE : SAPAuthenticationService: The SAP SSO authentication process will fail because the SAP secondary credential are not properly updated and the password is blank.
Thu Mar 31 10:54:47.013 ThreadID<1980> SAPMODULE : SAPAuthenticationService: Trying to connect to SAP using this URI : occa:sap://;PROVIDER=sapbw_bapi,R3NAME=PB0,GROUP=BI_Group1,MSHOST=sapaupdb04,LANG=en,CLIENT=100,CATALOG="ZSPUM602",CUBE="ZSPUM602/ZSPUM602_Q50"
Thu Mar 31 10:54:47.013 ThreadID<1980> SAPMODULE : SAPAuthenticationService: Calling m_pRfcWrapper->RfcOpenEx() ...
Thu Mar 31 10:54:47.154 ThreadID<1980> SAPMODULE : SAPAuthenticationService: RfcOpenEx(...) returned 0
Thu Mar 31 10:54:47.154 ThreadID<1980> SAPMODULE : SAPAuthenticationService: Call to m_pRfcWrapper->RfcOpenEx() took 0.141 seconds
Thu Mar 31 10:54:47.154 ThreadID<1980> SAPMODULE : SAPAuthenticationService: SAPAuthenticationService::~SAPAuthenticationService

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at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(SourceFile:1558) [CrystalReportsRuntime.jar:12.2.207.916]
at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(SourceFile:337) [CrystalReportsRuntime.jar:12.2.207.916]
at com.crystaldecisions.sdk.occa.report.application.PrintOutputController.if(SourceFile:223) [CrystalReportsRuntime.jar:12.2.207.916]
... 8 common frames omitted
2010-07-20 15:57:11,147 ERROR [pool-14-thread-1] c.u.p.e.g.ReportThread [ReportThread.java : 233] Attempt to generate report TEARDOWN using
pusehk08\evm$\EVM REPORTS 5.7.2010\Staging\TEARDOWN_COM.rpt for E733570-01 failed: Generate Report: Template =
pusehk08\evm$\EVM REPORTS 5.7.2010\Staging\TEARDOWN_COM.rpt, ReportSDKException caught: javax/imageio/metadata/IIOMetadata.getAsTree(Ljava/lang/String;)Lorg/w3c/dom/Node;, REPORTSDKEXCEPTION
2010-07-20 15:57:11,147 ERROR [pool-14-thread-1] c.u.p.e.g.ReportThread [ReportThread.java : 238] Exception was caught trying to build report:
com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: javax/imageio/metadata/IIOMetadata.getAsTree(Ljava/lang/String;)Lorg/w3c/dom/Node;
Edited by: Liro9999 on Jul 21, 2010 1:55 PM

Thank you for your reply.
The answer to your question concerning if Websphere is a clean install is no. The client has other applications running on that server. We do not have access to that server other than the log files and I requested information as to what other applications are on the server.
We did try adding a known working version of the IIOMetadata class in the ear file and deploying it in the hopes that class will be loaded before using any other version. Unfortunately, we receive the posted errors. Which may mean that a different version of the class has already been loaded in memory and that is the one being accessed. A request would have to be made to the client for a shutdown and restart of Websphere in determining if that may be the case. Since there are other applications running, coordination and communication to the other application owner will need to be done first.
Any additional ideas will be appreciated.
Thank you.
Tony.

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