Error when trying to buy a song

I keep getting an error message whenever I try to buy a song. The message says:
Could not purchase "name of song". The file or directory is corrupted and unreadable. There was an error in the ITunes store. Please try again later.
This comes up regardless of which song I try to buy. I just updated to ITunes 9.2.1 this morning with no problems.
Can anyone advise? Thanks.

Go to iTunes support. You can get there through this link. http://www.apple.com/emea/support/itunes/contact.html

Similar Messages

  • When trying to buy a song a message tells me the Credit card feature is not working at this time but this has been going on for 4 days now. How can I fix this?

    When trying to buy a song a message tells me the Credit card feature is not working at this time but this has been going on for 4 days now. How can I fix this?

    turn your ipad off by holding the sleep wake button for 5 seconds and slide to turn off then turn it back on and the apps should be finished and if the apps didnt finish just redownload them

  • TS1424 recieving a 502 error when trying to purchase a song

    recieving a 502 error when trying to purchase a song, Help

    Welcome to AD!
    The top 4 fixes to itunes error 9808 seem to be
    1) Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.
    2) Time or time zone not correct on your PC.
    3) The culprit was Norton. Ggo to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.)
    4) Delete or cut the preferences.xml file which contains your iTunes preferences.
    Close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. You'll need to set your preferences back to what they were and then connect to the iTunes store.

  • Error when trying to buy music

    Just tonight, when I tried to buy some songs (two different ones), I got the following error "Could not purchase SONG NAME. The requested resource was not found." After awhile of hitting the buy button, both songs eventually purchased, but I had to keep trying. Whats going on here?

    I was trying to download a free single tonight, and can't!
    When I go to complete the purchase, I am asked for my User ID and Password. I enter both. iTunes cycles like it is going to try to complete the transaction then hits me with this little beauty:
    "Your request could not be completed.
    Make sure your computer's date is set correctly and that it accepts cookies from the iTunes Music Store. For detailed solutions to resolve this issue, click More Info."
    More info takes me here:
    http://support.apple.com/kb/TS1459
    I'm on a Mac. Not a PC. What gives? I just want the free Them Crooked Vultures track!

  • TS3297 0X800B0109 error when trying to Buy or sign into Itunes

    Seen alot of request but no answers on this issue.
    Getting error 0x800B0109 when trying to buy songs or sign into iTunes.
    Currently running on Windows 7 64 bit.
    Any suggestions how to bypass this?
    THanks

    Can you install the root certificate update for Windows 7 from here:
    http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsu pd.exe
    Not sure if it's for Windows 7 x64, but the end game is to update your root certificates manually.

  • Keep getting an error message after signing in when trying to buy a song

    keep getting error message after a login and try to buy a song 'we could not complete your itunes request an unknown error occured 9808'- thought maybe it was my p/w but have reset this-is there something wrong its been 2 days now.

    Or contact Adobe Customer Service via http://helpx.adobe.com/contact.html?product=export-pdf

  • Error when trying to buy an app.

    I tried to buy an app this morning for my entertainment but when clicking on the buy now button it says that "sign in is required" I signed in and it brought me to the page about my account and credit card and stuff. My security code was blank so I put that in but when I clicked done it said "payment method declined". Now I understand this happens with an absence of money on a card but I have 8.77 on my credit card along with 15.00 on a gift card I purchased yesterday. I was buying apps before this and the only thing that changed was that I added that gift card. This has happened to me before but it is really annoying cause it does it when I'm somewhere where I really need something and I cannot buy it. Please help. If there is a way to delete a credit card or changed it or fix my problem that would be appreciated. This also happened randomly, I wasn't even editing my account information I was simply buying an app, which I did so the day before this fine.

    Hey Zach,
    If the iTunes Store gave you an error message indicating that your credit card was decline, there are few possible causes.
    1) Your credit card company's servers may have been busy. Consider trying again at another time.
    2) There is an issue with your card. Consider using a different card or contacting your credit card company to advise them of the problem.
    3) Your iTunes Store account information does not match the information on file with your credit card company. The billing name and address you enter must exactly match your credit card company’s records. Any discrepancy in punctuation, abbreviation, or capitalization could prevent you from purchasing from the iTunes Store. Consider checking your credit card statement or contacting your credit card company to make sure their records are up to date.
    If you live in the U.S., your billing info must also match the address listed with the United States postal service. 
    http://zip4.usps.com

  • "Store Unavailable. The store is currently down for updates. We'll be back shortly." Error when trying to Buy Book.

    I've made a photo book project in the new Photos app and when I click Buy Book this is the error I receive, "Store Unavailable. The store is currently down for updates. We'll be back shortly." This has happened for the last 24 hours or so.

    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • Why am I getting a "connection error" when trying to buy a paid app in the Mac App Store?

    Okay, so I am currently running OS X Mountain Lion on a brand new Macbook Pro 15 inch (early 2013). I haven't had any problems so far. However, today I tried buying a $10 app in the app store, and when I put in my login credentials to validate the purchase, it showed a loading wheel for about five minutes, then showed in red text, "Connection Error," just below the login fields. I've researched this issue and found it to be a bug in Lion... but no solutions for Mountain Lion. Any ideas?
    I tried doing the thing with the Keychain Access, but there were no blue pluses under "Certificates." I should also mention that my network connection is fine.
    Thanks in advance fellow Apple dudes!

    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • Error when trying to buy / download Pages

    I am getting the following error message in the app store when I try to purchase the Pages app. All of my software is updated along with all billing info.
    There was an error in the App Store. Please try again later. (4)
    Any ideas? Thanks!!

    I was trying to download a free single tonight, and can't!
    When I go to complete the purchase, I am asked for my User ID and Password. I enter both. iTunes cycles like it is going to try to complete the transaction then hits me with this little beauty:
    "Your request could not be completed.
    Make sure your computer's date is set correctly and that it accepts cookies from the iTunes Music Store. For detailed solutions to resolve this issue, click More Info."
    More info takes me here:
    http://support.apple.com/kb/TS1459
    I'm on a Mac. Not a PC. What gives? I just want the free Them Crooked Vultures track!

  • I receive a error when trying to sync some songs purchased from iTunes, song cannot be converted

    I have purchased a couple of albums from iTunes and when I sync with my iPod Touch 4G some of the songs don't sync, I receive an error sayting some of the songs cannot be converted?????

    If you are in a country that allow redownoads, try deleting the songs and redownloading by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    The above lists what can be redownloaded in what countries.and says how to redownload.

  • HT3951 When trying to buy a song, Itunes does not show I have money in my account to pay forthe item...?

    I cannot make a purchase from Itunes store, and I have money in my account?

    What happens when you try to buy something, does the 'buy' button not work, do you get any error messages, ... ?
    If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If it's a different problem ... ?

  • Sign-in error when trying to buy a Book?!

    Trying to purchase a book, I get an Apple account Sign-in error message.
    "The was an error while accessing your account information. Please check your network connection and try again."
    I checked my account info (login/password) using a web browser and everything seems in good working order. I have 1-Click turned ON, everything's ok. I purchased my new 20" iMac using this account. I can't understand why aperture will not allow a sign-in to the account to purchase a book.

    I logged-in into osX as a different user, exported some pics, tried to order a book, and it worked. It's very strange that I can't sign-in to order a book using my main osX user account. How do I fix this? Any Apple store geniuses reading this?

  • HT1918 I get an error when trying to buy a book in iTunes - says "Paypal is not supported on this device". Which is fine, but my payment method in my iTune settings is for a credit card.

    Same error occurs in any device I use: iPhone (4) or iPad (2).
    Any idea how to reset something, or otherwise let me make a purchase?

    And I just say for the record how much it ***** when you have to deal with a company who thinks so little of customer support, that you can't talk to anyone in person? Sheesh, the recording I got when I called hung up on me!

  • Unknown error when trying to buy something

    Suddenly I can not buy anything anymore. After typing my password I get the answer 'Unknown error'.

    See if this helps.
    Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Go back to Settings>iTunes & App Store>Sign in and then try to purchase again.

Maybe you are looking for

  • Time machine fails

    Time machine works for a while and then fails.  I've replaced external drives, gotten larger ones, but it still seems to fail.  The latest message: Time Machine could not complete the backup. Files can't be copied onto the backup disk because it appe

  • Premiere Pro CC crashes in opening a project file

    I am using Premiere Pro CC since 1.5 years now. No big problems so far but now suddenly a strange one in opening a project file. Several other project files open up as usual, but the last one I've been working on, suddenly crashes in the middle of lo

  • BPELEngineBean.syncCreateAndInvoke throws Exception occurred during commit

    We have a SOA Suite 11g composite deployed on a cluster with 4 managed server. Version of SOA suite is 11.1.1.1.0 This composite gets called only once a day. Following errror is thrown by the composite only sometimes ###<Apr 12, 2010 8:03:51 AM EDT>

  • Exporting all tracks into one...

    how do i export all the tracks into one finished product? it only allows me to export one track or all tracks individually! what am i doing wrong?!!! thanks in advanced!

  • ModelReference value used as a key with output_text

    I think that it would be good to enable the use of the modelReference value as a key with output_text, through an additional attribute. Example : instead of corresponding to the actual description of a product, the modelReference value would be the k