Error when trying to cancel an incoming payment using a Credit Card

I have searched and tried several things but I cannot seem to cancel an incoming payment when the credit card tab was used. I have tried to cancel before deposits, after the deposit (cancelling the deposit and then trying to cancel the inc. payment) but I still get the error. I have yet to see any post that will give a good process on how to fix this error.
I did change the general settings for the credit voucher from automatic to manual in hopes that this will help future postings but I need the prior ones corrected that were made with the credit voucher option set to automatic.

Hi Joanne
I was searching in fórums and I found:
Cannot cancel Incoming Payment. One of the credit vouchers were cashed.
Re: How to avoid "Unable to cancel payment. Credit voucher already cashed" err
Cancel Incoming Payment (if Pay by credit card)
Problem Reversing a Credit Card Payment
Perhaps the easiest solution is changing the server date and making the operations to cancel the incoming payment.
Kind regards
Agustín Marcos Cividanes

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Error when trying to cancel an incoming payment using a Credit Card

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