Error when trying to change password

Two hours now trying to change the password for my WRT320N !!!  Have latest version of EasyLink Advisor; running WINDOWS 7 on my PC. Geting error "Msg 100 000 000 UNHANDLED ERROR" when I try to change the password. Can anyone help...PLEASE?

Try to reset the router, please press and hold the reset button of the router for 30 seconds and power cycle the router. If the problem persists please use another computer for change your password.

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