Error when trying to copy media files on BB

Hi
Just got my first BB and it's the most amazing thing since Chuck Norris!!!
But I'm feeling very frustrated
I just can't seem to copy any media filed unto my BB, I keep getting errors....
I've installed the software and connected my phone, when asked to connect with "Mass storage" and said NO. I go into the Roxio application to manage media files. I chose the correct folders and when I select a file and click on the "Copy down" or "Copy down" button it gives for 3 options:
Convert for optical playback
Copy with no conversion
Advanced conversion options
Doesn't matter which one I choose it gives me the same error. It also doesn't matter if I choose "Device memory" or "Memory card". I keep getting the same error:
One or more of the following files could not be transferred
I might be doing something wrong because I'm still a BB virgin -Hope someone can please help )
Thanks!

Thanks
But I thought that when you chose Mass storage "YES" you cannot use the files on your phone?
aka access music files for ringtones, etc?
That's what I'm trying to do...

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