Error when trying to do updates

im getting errors when trying to update photoshop for the past month

Please provide us with screenshot of the error and the following files.
You can find them at:
PS  Installer logs
For Mac:
Library\Logs\Adobe\Installer
For Win:
Program Files(x86)\Common Files\Adobe\Installers
AAM logs
For Mac:
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
For Win:
C:\Users\<username>\AppData\Local\Adobe\AAMUpdater
You can zip all the files together and send us through mail ([email protected]). This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.
Regards,
Ashutosh

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