Error when trying to login to InfoView using SAP credentials

I am working on connecting a Business Objects system with a SAP BW system. I have installed the "Integration Kit for SAP", but when I try to log into InfoView using Authentication = SAP and my SAP credentials, I get the following error:
Failed while trying to obtain the connection provider object for system AD4CLNT100. Unknown entitlement system: AD4CLNT100. Logon cannot proceed.
I tested with a dummy user/pw and I got the same error, which indicates that my SAP user is not recognized by BusinessObjects.
I checked the CMC, and correct the SAP users does not appear (I suppose this should be the case if the users was correctly syncronized?)
My question is, is my suspicion correct, is it the integration of users which has failed? If so, what can I do to fix it?
Thank you in advance.

Hi Ingo,
I ollowed the section "Creating a user account for BusinessObjects Enterprise" when setting up the user and double checked the settings. If the settings are right is that what is required? Or do I need to aply other authorizations? (I am trying to narrow down the possible reasons for not getting more roles).
I have a huge number of roles in SAP which all have users assigned (not directly but nested via profiles etc. but I guess that is okay). None of these are shown in the list of groups.
I have copied the Profile of the user "crystal" which I created according to the Installation and Administrators Guide, it looks as follows:
Profile
+ T-A4340001   <PRO> Profile for role CRYSTAL_ENTITLEMENT
+ S_DATASET <OBJ> Authorization for file access
+ T-A434000100 <AUT> Authorization for file access
+ ACTVT      <FLD> Activity
33
34
+ FILENAME   <FLD> Physical file name
+ PROGRAM    <FLD> Program Name with Search Help
+ S_RFC      <OBJ> Authorization Check for RFC Access
+ T-A434000100 <AUT> Authorization Check for RFC Access
+ ACTVT      <FLD> Activity
16
+ RFC_NAME   <FLD> Name of RFC to be protected
/CRYSTAL/SECURITY
BDCH
PRGN_J2EE
STPA
SUNI
SUSO
SUUS
SU_USER
SYST
+ RFC_TYPE   <FLD> Type of RFC object to be protected
FUGR
+ S_USER_GRP <OBJ> User Master Maintenance: User Groups
+ T-A434000100 <AUT> User Master Maintenance: User Groups
+ ACTVT      <FLD> Activity
01
03
+ CLASS      <FLD> User group in user master maintenance
Thank you in advance
Rasmus

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