Error when trying to purchase songs with iTunes account

Hi, is anyone able to help with this.
I am tryig to purchase some songs with my iTunes account (it is inn credit by about £6) but an error keeps coming up every time i try to purchase a song or if i try to view my account details. It is as if i am putting the password in wrong but i know that i am not. I have even reset the password now 3 times and it always seems as if it has gone through successfully but then when i try to purchase a song or view my account details again, the same error is coming up.
The error message is as follows:
*'We could not commplete your iTunes Store request. An unknown error occurred (-9808) There was an error in the iTunes Store. Please try again later'*
This message has been coming up all day though. Does anybody have any idea if i am doing anything wrong or whether there is a technical fault with iTunes? I have downloaded the updated version as well so it can't be because i have the older version.
Thanks,

Welcome to AD!
The top 4 fixes to itunes error 9808 seem to be
1) Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.
2) Time or time zone not correct on your PC.
3) The culprit was Norton. Ggo to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.)
4) Delete or cut the preferences.xml file which contains your iTunes preferences.
Close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. You'll need to set your preferences back to what they were and then connect to the iTunes store.

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