Error when trying to save still image from video with Quicktime Pro

I just purchased Quicktime Pro so that I can use it with my new Nano (the one that shoots video). I want to grab a frame from the video and create a still image (in jpeg format). I should be able to do it, but when I try, I get an error 11005 (or something like that). Anyone know any way to fix this? Thanks!

I also tried the alt/ctrl/shift buttons when clicking Editor in the Photoshop welcome screen. It did ask if I wanted to reset the preferences. I chose yes. I still get the same error message when trying to save for web.
Below....showing I don't have a "save for web" folder on my C drive.
And below, showing the same error after pressing alt/shift/ctrl when clicking on editor and clearing the preferences.
I don't have a 'Save for Web' folder anywhere on my C: drive. I searched and came up with no folder with the text "save for web" in it.
I did find a "save for web" folder on my D: drive and deleted that.. but now when I start up Photoshop, the option for Save for Web is grayed out...not able to select it.

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Hi cherft,
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Error when trying to save still image from video with Quicktime Pro

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