Error when trying to schedule a report in infoview

If i try to schedule a report and set the format to PDF and destination to specific email recipients and click the schedule button. i get the following error An error has occurred: Object reference not set to an instance of an object.
my .NET version is 2.0.50727
Business objects XI R2

I'm having the same problem in Business Objects 4 BI Launch Pad with reports that were created in CR 2011.
The viewer could not process an event. Error in File Buyer Status:
Encapsulating page failed. []
Error code:0 [CRWEB00000119]
The interesting thing is that I have a test platform where all my reports work correctly.  However, all these reports fail with the error message on my production platform.
On the production platform, I can run these reports from CMC without any errors.  I suspect that something about my Single Sign-On to database configuration is not correct.
So far, I have been unable to detect any significant differences between the working test platform and the failing production platform.

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