Error when trying to uninstall elements 12

Downloaded trial elements 12, want to uninstall but keep getting an error message. What do I do, or could someone direct me to a thread already in existence?
Thanks

I'm on a mac; to uninstall I went finder, applications, utilities, adobe installers, uninstall... the screenshot is the message I get. This is the error summary:
Exit Code: 21
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW021 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 5 error(s), 0 warning(s)
ERROR: DW021: Payload {1FF9CDAB-7F04-4491-82B6-75FB20CD945B} Photoshop Elements 12 Organizer 12.0.0.0 of version: 7.0.0.72 is not supported by this version: 6.2.10.0 of RIBS
ERROR: DW021: Payload {48C6BCD3-4F00-4CFE-BDD4-8D57C640B985} Photoshop Adobe Photoshop Elements 12 12.0.0.0 of version: 7.0.0.72 is not supported by this version: 6.2.10.0 of RIBS
ERROR: DW021: Payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Shared Technology Camera Profiles Installer 8.0.0.0 of version: 7.0.0.72 is not supported by this version: 6.2.10.0 of RIBS
ERROR: DW021: Payload {ACAC4D47-D696-4C5E-8A6E-5D3789865D19} Shared Technology Photoshop Camera Raw for Elements 12 8.0.0.0 of version: 7.0.0.72 is not supported by this version: 6.2.10.0 of RIBS
ERROR: DW021: Unsupported payload versions included

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