Error when upgrade from Trial SharePoint Enterprise to regular SharePoint Enterprise

Hi everybody,
a few months ago we build a VM with the Azure Template of a SharePoint 2013 which included the regular trial key. Now the key expired and our customer gave us an SP Enterprise key but then this error occured:
This product key cannot be used to convert SharePoint Server Trial with Enterprise Client Access License to SharePoint Server with Enterprise Client Access License.
So it´s say that the designated upgrade path is wrong. I am a bit confused.

Hi,
I do not think the issue is related to Azure Virtual Machine, it is more related to license issue i think.
Could you confirm to your customer the key is correct.
http://blog.christian-heindel.de/2013/03/28/sharepoint-2013-180-day-trial-is-only-available-as-enterprise-edition-and-cannot-be-converted-to-standard-license/
For more license issue, i think you may need to ask in license support:
https://www.microsoft.com/licensing/servicecenter/Help/Contact.aspx
Regards.
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    Hi @MsgE-8 
    Welcome to the HP Forums!
    It is a terrific place to find answers and suggestions!
    For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
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    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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