Error while changing modules

On a Mac, did digital download from B&H. Has never worked because error while changing modules. Did EVERY step in forums. Nothing. Still under manufacturers warranty, need to talk to actual customer rep but only gives me option to post question on forum. So far this is more than annoying to have to deal with.

Hi Atul Saini.
It is unbelievable how miserable the ADOBE support is.
Iam sorry - but Iam awaiting answers, as we are paying
since nearly a month and Lightroom does not work at all.
Can you help or what is happening?
Thanks.
Really angry.
Julia Ufer
2014-09-05 21:50 GMT+02:00 Jeff A Wright <[email protected]>:
    Error while changing between modules
Jeff A Wright
<https://forums.adobe.com/people/JeffAWright?et=watches.email.outcome>
marked Atul_saini123
<https://forums.adobe.com/people/Atul_saini123?et=watches.email.outcome>'s
reply on Error while changing between modules
<https://forums.adobe.com/thread/1566317?et=watches.email.outcome> as
helpful. View the full reply
<https://forums.adobe.com/message/6703771?et=watches.email.outcome#6703771>

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    Hi Atul Saini.
    It is unbelievable how miserable the ADOBE support is.
    Iam sorry - but Iam awaiting answers, as we are paying
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    Can you help or what is happening?
    Thanks.
    Really angry.
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    2014-09-05 21:50 GMT+02:00 Jeff A Wright <[email protected]>:
        Error while changing between modules
    Jeff A Wright
    <https://forums.adobe.com/people/JeffAWright?et=watches.email.outcome>
    marked Atul_saini123
    <https://forums.adobe.com/people/Atul_saini123?et=watches.email.outcome>'s
    reply on Error while changing between modules
    <https://forums.adobe.com/thread/1566317?et=watches.email.outcome> as
    helpful. View the full reply
    <https://forums.adobe.com/message/6703771?et=watches.email.outcome#6703771>

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