Error while converting doc

Hi . I just have bought Adobe Export PDF today and when I try to convert my scanned files into editable word document it says an error occured while trying to access the service

Good day,
Could you try accessing the ExportPDF service via the web interface by visiting http://exportpdf.acrobat.com/signin.html and logging in with your Adobe ID.
See if your file converts there. If it does, try launching Adobe Reader and choosing Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac), click 'Online Services' on the left side, then 'Sign Out'.  Relaunch Adobe Reader, then sign back in via the blue 'Sign In' link at the top-right corner of the 'Tools' pane.
Please let us know if you continue to have trouble.
Kind regards,
David

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                  max_linewidth         = 132
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    <cntvoice>408.277.5626</cntvoice>
    <cnttdd>408.277.5626</cnttdd>
    <cntfax>408.298.8382</cntfax>
    <cntemail>[email protected]</cntemail>
    <hours>9-5</hours>
    <cntinst>None</cntinst>
    </cntinfo>
    </ptcontac>
    <browse>
    <browsen>None</browsen>
    <browsed>None</browsed>
    <browset>None</browset>
    </browse>
    <datacred>Unknown</datacred>
    <secinfo>
    <secsys>FGDC</secsys>
    <secclass>Confidential</secclass>
    <sechandl>Confidential Information</sechandl>
    </secinfo>
    <native>Microsoft Windows NT Version 4.0 (Build 1381) Service Pack 6; ESRI ArcCatalog 8.3.0.800</native>
    <crossref>
    *<citeinfo>(3)*<origin>MRF</origin>
    <pubdate>20040512</pubdate>
    <pubtime>09000000</pubtime>
    <title>BAS_EASEMENT</title>
    <edition>1</edition>
    <geoform>vector digital data</geoform>
    <serinfo>
    <sername>one</sername>
    <issue>one</issue>
    </serinfo>
    <pubinfo>
    <pubplace>San Jose</pubplace>
    <publish>CITY</publish>
    </pubinfo>
    <othercit>None</othercit>
    <onlink>www.mrf.com</onlink>
    <lworkcit>
    *<citeinfo>(*4)
    <origin>MRF</origin>
    <pubdate>20040512</pubdate>
    <pubtime>09000000</pubtime>
    <title>BAS_EASEMENT</title>
    <edition>1</edition>
    <geoform>vector digital data</geoform>
    <serinfo>
    <sername>one</sername>
    <issue>one</issue>
    </serinfo>
    <pubinfo>
    <pubplace>San Jose</pubplace>
    <publish>CITY</publish>
    </pubinfo>
    <othercit>None</othercit>
    <onlink>www.mrf.com</onlink>
    *</citeinfo>(*3)
    </lworkcit>
    *</citeinfo*>(4)
    </crossref>
    </idinfo>
    <dataqual>
    <attracc>
    <attraccr>All the related attributes are populated 100%.</attraccr>
    <qattracc>
    <attraccv>100%</attraccv>
    <attracce>All the related attributes are populated 100%.</attracce>
    </qattracc>
    </attracc>
    <logic>100% adjusted,modified and captured easements.</logic>
    <complete>100%</complete>
    <posacc>
    <horizpa>
    <horizpar>Easement accuracy is 2 ft for 3" pixel Orthophoto, 5 ft for 9" pixel Orthophoto.</horizpar>
    <qhorizpa>
    <horizpav>2 ft for 3" pixel Orthophoto, 5 ft for 9" pixel Orthophoto.</horizpav>
    <horizpae>Easement accuracy is 2 ft for 3" pixel Orthophoto, 5 ft for 9" pixel Orthophoto.</horizpae>
    </qhorizpa>
    </horizpa>
    <vertacc>
    <vertaccr>Easement accuracy is 2 ft for 3" pixel Orthophoto, 5 ft for 9" pixel Orthophoto.</vertaccr>
    <qvertpa>
    <vertaccv>2 ft for 3" pixel Orthophoto, 5 ft for 9" pixel Orthophoto.</vertaccv>
    <vertacce>Easement accuracy is 2 ft for 3" pixel Orthophoto, 5 ft for 9" pixel Orthophoto.</vertacce>
    </qvertpa>
    </vertacc>
    </posacc>
    <lineage>
    <srcinfo>
    <srccite>
    <*citeinfo>(5)*<origin>MRF</origin>
    <pubdate>20040512</pubdate>
    <pubtime>09000000</pubtime>
    <title>BAS_EASEMENT</title>
    <edition>1</edition>
    <geoform>vector digital data</geoform>
    <serinfo>
    <sername>one</sername>
    <issue>one</issue>
    </serinfo>
    <pubinfo>
    <pubplace>San Jose</pubplace>
    <publish>CITY</publish>
    </pubinfo>
    <othercit>None</othercit>
    <onlink>www.mrf.com</onlink>
    <lworkcit>
    *</citeinfo>(5*)*<citeinfo>(6)*
    <origin>MRF</origin>
    <pubdate>20040512</pubdate>
    <pubtime>09000000</pubtime>
    <title>BAS_EASEMENT</title>
    <edition>1</edition>
    <geoform>vector digital data</geoform>
    <serinfo>
    <sername>one</sername>
    <issue>one</issue>
    </serinfo>
    <pubinfo>
    <pubplace>San Jose</pubplace>
    <publish>CITY</publish>
    </pubinfo>
    <othercit>None</othercit>
    <onlink>www.mrf.com</onlink>
    *</citeinfo>(5)*
    </lworkcit>
    *</citeinfo>(6)*
    </srccite>
    <srcscale>24000</srcscale>
    <typesrc>FTP</typesrc>
    <srctime>
    <timeinfo>
    <sngdate>
    <caldate>20040512</caldate>
    <time>09000000</time>
    </sngdate>
    </timeinfo>
    <srccurr>publication date</srccurr>
    </srctime>
    <srccitea>Unknown</srccitea>
    <srccontr>MGE dgn contains easement data.</srccontr>
    </srcinfo>
    <procstep>
    <procdesc>Easement data is reprojected from NAD27 to NAD83.
    Further it is adjusted as per the spatial alignment shown in MGE input dgn.</procdesc>
    <srcused>Easement</srcused>
    <procdate>20040512</procdate>
    <proctime>09000000</proctime>
    <srcprod>BAS_EASEMENT</srcprod>
    <proccont>
    <cntinfo>
    <cntperp>
    <cntper>Mahesh P Choudhury</cntper>
    <cntorg>Rolta International Inc.</cntorg>
    </cntperp>
    <cntpos>Project Manager</cntpos>
    <cntaddr>
    <addrtype>mailing address</addrtype>
    <address>5865 North Point Parkway</address>
    <city>Alpharetta</city>
    <state>GA</state>
    <postal>30022</postal>
    <country>USA</country>
    </cntaddr>
    <cntvoice>678.942.5015</cntvoice>
    <cnttdd>678.942.5015</cnttdd>
    <cntfax>678.942.5001</cntfax>
    <cntemail>[email protected]</cntemail>
    <hours>8-5</hours>
    <cntinst>None</cntinst>
    </cntinfo>
    </proccont>
    </procstep>
    </lineage>
    <cloud>Unknown</cloud>
    </dataqual>
    <spdoinfo>
    <indspref>unknown</indspref>
    <direct>Vector</direct>
    <ptvctinf>
    <sdtsterm>
    <sdtstype>String</sdtstype>
    <ptvctcnt>2203</ptvctcnt>
    </sdtsterm>
    </ptvctinf>
    </spdoinfo>
    <spref>
    <horizsys>
    <geograph>
    <latres>5.5</latres>
    <longres>5.5</longres>
    <geogunit>Decimal degrees</geogunit>
    </geograph>
    <geodetic>
    <horizdn>North American Datum of 1983</horizdn>
    <ellips>Geodetic Reference System 80</ellips>
    <semiaxis>1</semiaxis>
    <denflat>2</denflat>
    </geodetic>
    </horizsys>
    <vertdef>
    <altsys>
    <altdatum>North American Vertical Datum of 1988</altdatum>
    <altres>0.002</altres>
    <altunits>sf</altunits>
    <altenc>Attribute values</altenc>
    </altsys>
    <depthsys>
    </depthsys>
    </vertdef>
    </spref>
    <eainfo>
    <detailed>
    <enttyp>
    <enttypl>
    BAS_EASEMENT</enttypl>
    <enttypd>Contains geometry and attributes for easement segments</enttypd>
    <enttypds>Data Model Dictionary</enttypds>
    </enttyp>
    <attr>
    <attrlabl>BAS_EASEMENT_ID</attrlabl>
    <attrdef>Migrated from STREET table ID column. After all the existing IDs have been migrated, assign ID #70,001 onwards for the new easement (or what ever # is available sequentially using, street centerline #) ID's.</attrdef>
    <attrdefs>ESRI</attrdefs>
    <attrdomv>
    <udom>Sequential unique whole numbers that are automatically generated.</udom>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Unknown</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>SURVEY_LENGTH</attrlabl>
    <attrdef>Actual length of easement (international foot).This DOES take into account the State Plane Coordinate System.</attrdef>
    <attrdefs>Data Model Dictionary</attrdefs>
    <attrdomv>
    <udom>Surveyed segment length</udom>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Unknown</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>ROW_WIDTH</attrlabl>
    <attrdef>Width of right-of-way (international feet)</attrdef>
    <attrdefs>Data Model Dictionary</attrdefs>
    <attrdomv>
    <udom>Right-of-way width</udom>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Updated from ROW files</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>FROM_EASEMENT_ID</attrlabl>
    <attrdef>Self-referential key to BAS_EASEMENT table, that contains locational information about the easement that the easement is digitized from. "FROM" is the starting point of digitization</attrdef>
    <attrdefs>Data Model Dictionary</attrdefs>
    <attrdomv>
    <udom>IDs of an easement to which FROM side of this easement is connected.</udom>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Unknown</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>FROM_STREET_ID</attrlabl>
    <attrdef>Foreign key to BAS_STREET_SEGMENT table, that contains locational information about street segment that the easement is digitized from. "FROM" is the starting point of digitization</attrdef>
    <attrdefs>Data Model Dictionary</attrdefs>
    <attrdomv>
    <udom>IDs of an street segment to which FROM side of this easement is connected.</udom>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Unknown</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>TO_EASEMENT_ID</attrlabl>
    <attrdef>Self-referential key to BAS_EASEMENT table, that contains locational information about the easement that the easement is digitized to. "TO" is the ending point of digitization.</attrdef>
    <attrdefs>Data Model Dictionary</attrdefs>
    <attrdomv>
    <udom>IDs of an easement to which TO side of this easement is closely located.</udom>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Unknown</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>TO_STREET_ID</attrlabl>
    <attrdef>Foreign key to BAS_STREET_SEGMENT table, that contains locational information about street segment that the easement is digitized to. "TO" is the ending point of digitization.</attrdef>
    <attrdefs>Data Model Dictionary</attrdefs>
    <attrdomv>
    <udom>IDs of an street segment to which TO side of this easement is closely located.</udom>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Unknown</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>OTH_PROCESSING_STATUS_ID</attrlabl>
    <attrdef>ID of the status/result of last run batch job.</attrdef>
    <attrdefs>Data Model Dictionary</attrdefs>
    <attrdomv>
    <udom>Migrated from PLAN_1 in MGE tables and GIS_TRACKING.MDB Access Database</udom>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Unknown</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>MUNICIPALITY_NAME</attrlabl>
    <attrdef>Name of municipality in which the easement primarily resides.</attrdef>
    <attrdefs>Data Model Dictionary</attrdefs>
    <attrdomv>
    <codesetd>
    <codesetn>MUNICIPALITY_NAME_DOMAIN</codesetn>
    <codesets>Data Model Dictionary</codesets>
    </codesetd>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Updated using Municipal boundary source data.</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>RECORD_DRAWING_FLAG</attrlabl>
    <attrdef>Engineering plan that has been accepted by the City of San Jose (Y or N).</attrdef>
    <attrdefs>Data Model Dictionary</attrdefs>
    <attrdomv>
    <udom>USERNAME who last modified this record</udom>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Updated using source data.</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>ACQUISITION_DATE</attrlabl>
    <attrdef>Official date engineering plan accepted by the City of San Jose on this date</attrdef>
    <attrdefs>Data Model Dictionary</attrdefs>
    <attrdomv>
    <udom>Date/Time stamp of last record modification</udom>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Updated using source data.</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>GEO_MOD_DATE</attrlabl>
    <attrdef>Time stamp when GEOMETRY column was last modified.</attrdef>
    <attrdefs>Data Model Dictionary</attrdefs>
    <attrdomv>
    <udom>Time stamp when GEOMETRY column was last modified.</udom>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Data modified date.</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>GDO_GEOMETRY</attrlabl>
    <attrdef>Contains spatial data with true arc geometry.</attrdef>
    <attrdefs>Data Model Dictionary</attrdefs>
    <attrdomv>
    <udom>Oracle Spatial Geometry Data - True Arcs</udom>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Unknown</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>MAN_OVERRIDE</attrlabl>
    <attrdef>This flag is 'N' by default. If this flag is set to 'Y' no unattended batch process will touch it ever again.</attrdef>
    <attrdefs>Data Model Dictionary</attrdefs>
    <attrdomv>
    <udom>Flag set for batch process</udom>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Unknown</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>MESSAGE</attrlabl>
    <attrdef>Message from automated batch process to operator; can be "OK", or error message, or "to be checked", etc.</attrdef>
    <attrdefs>data model dictionary</attrdefs>
    <attrdomv>
    <udom>GDO_GEOMETRY.LEN</udom>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Unknown</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>OTH_PLAN_CREATED</attrlabl>
    <attrdef>PLAN_1 in STREET table should be migrated to BAS_EASEMENT table OTH_PLAN_ID_CREATED column. This value should also be entered into the OTH_PLAN table PLAN_NAME column if not present.</attrdef>
    <attrdefs>Data Dictionary</attrdefs>
    <attrdomv>
    <codesetd>
    <codesetn>OTH_PLAN_DOMAIN</codesetn>
    <codesets>data model dictionary</codesets>
    </codesetd>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Unknown</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>OTH_PLAN_MODIFIED</attrlabl>
    <attrdef>PLAN_2 in STREET table should be migrated to BAS_EASEMENT table OTH_PLAN_ID_MODIFIED column. This value should also be entered into the OTH_PLAN table PLAN_NAME column if not present</attrdef>
    <attrdefs>Data dictionary</attrdefs>
    <attrdomv>
    <codesetd>
    <codesetn>OTH_PLAN_DOMAIN</codesetn>
    <codesets>data model dictionary</codesets>
    </codesetd>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Unknown</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>LINEAGE_ID</attrlabl>
    <attrdef>Artificial Numeric Identifier; Assigned to any graphical object; Unique throughout the system. Shared among tables. This column would also be used by EDL Administrator for lineage.</attrdef>
    <attrdefs>Data dictionary</attrdefs>
    <attrdomv>
    <udom>Artificial Numeric Identifier</udom>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Unknown</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    <attr>
    <attrlabl>GDO_GEOMETRY.LEN</attrlabl>
    <attrdef>Created default</attrdef>
    <attrdefs>Data model</attrdefs>
    <attrdomv>
    <udom>unknown</udom>
    </attrdomv>
    <begdatea>20040512</begdatea>
    <enddatea>20040512</enddatea>
    <attrvai>
    <attrva>100</attrva>
    <attrvae>Unknown</attrvae>
    </attrvai>
    <attrmfrq>As needed</attrmfrq>
    </attr>
    </detailed>
    <overview>
    <eaover>Populated using MRF Tools</eaover>
    <eadetcit>Various sources</eadetcit>
    </overview>
    </eainfo>
    <distinfo>
    <distrib>
    <cntinfo>
    <cntperp>
    <cntper>Earl Harris</cntper>
    <cntorg>City of San Jose</cntorg>
    </cntperp>
    <cntpos>Project Manager</cntpos>
    <cntaddr>
    <addrtype>Actual Address</addrtype>
    <address>801 N 1 ST</address>
    <city>San Jose</city>
    <state>CA</state>
    <postal>90000</postal>
    <country>USA</country>
    </cntaddr>
    <cntvoice>408.277.5626</cntvoice>
    <cnttdd>408.277.5626</cnttdd>
    <cntfax>408.298.8382</cntfax>
    <cntemail>[email protected]</cntemail>
    <hours>9-5</hours>
    <cntinst>None</cntinst>
    </cntinfo>
    </distrib>
    <resdesc>Unknown</resdesc>
    <distliab>Unknown</distliab>
    <stdorder>
    <digform>
    <digtinfo>
    <formname>GM Pro Access</formname>
    <formvern>5.1</formvern>
    <formspec>GM Pro 5.1</formspec>
    <formcont>Easement data</formcont>
    <filedec>no compression applied</filedec>
    <transize>60</transize>
    </digtinfo>
    <digtopt>
    <onlinopt>
    <computer>
    <networka>
    <networkr>FTP</networkr>
    </networka>
    </computer>
    <accinstr>FTP</accinstr>
    <oncomp>FTP server</oncomp>
    </onlinopt>
    <offoptn>
    <offmedia>None</offmedia>
    <reccap>
    <recden>1</recden>
    <recdenu>None</recdenu>
    </reccap>
    <recfmt>None</recfmt>
    <compat>None</compat>
    </offoptn>
    </digtopt>
    </digform>
    <fees>Unknown</fees>
    <ordering>Unknown</ordering>
    <turnarnd>Unknown</turnarnd>
    </stdorder>
    <custom>Unknown</custom>
    <techpreq>Unknown</techpreq>
    <availabl>
    <timeinfo>
    <sngdate>
    <caldate>20040512</caldate>
    <time>09000000</time>
    </sngdate>
    </timeinfo>
    </availabl>
    </distinfo>
    <metainfo>
    <metd>20040512</metd>
    <metrd>20040512</metrd>
    <metfrd>20040519</metfrd>
    <metc>
    <cntinfo>
    <cntperp>
    <cntper>Mahesh P Choudhury</cntper>
    <cntorg>Rolta International Inc</cntorg>
    </cntperp>
    <cntpos>Project Manager</cntpos>
    <cntaddr>
    <addrtype>mailing address</addrtype>
    <address>5865 North Point Parkway</address>
    <city>Alpharetta</city>
    <state>GA</state>
    <postal>30022</postal>
    <country>USA</country>
    </cntaddr>
    <cntvoice>678.942.5015</cntvoice>
    <cnttdd>678.942.5015</cnttdd>
    <cntfax>678.942.5001</cntfax>
    <cntemail>[email protected]</cntemail>
    <hours>8-5</hours>
    <cntinst>None</cntinst>
    </cntinfo>
    </metc>
    <metstdn>FGDC Content Standards for Digital Geospatial Metadata</metstdn>
    <metstdv>FGDC-STD-001-1998</metstdv>
    <mettc>local time</mettc>
    <metac>Unknown</metac>
    <metuc>Unknown</metuc>
    <metsi>
    <metscs>Unknown</metscs>
    <metsc>Confidential</metsc>
    <metshd>Unknown</metshd>
    </metsi>
    <metextns>
    <onlink>http://www.esri.com/metadata/esriprof80.html</onlink>
    <metprof>ESRI Metadata Profile</metprof>
    </metextns>
    </metainfo>
    </metadata>

    I am having error while registering as undefined element for citeinfo, timeinfo and cntinfo as shown below
    Please could you help me solve.
    thanks
    </xs:appinfo>
              </xs:annotation>
    </xs:element>     
    <xs:complexType name="citationType">          
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