Error while converting video in iTunes

So, I'm trying to convert a movie that was not bought on iTunes into an iPhone/iPod version (File > Create New Version > iPhone/iPod) and I get an error similar to this: Error occurred while converting the file "**Insert File Name Here**" An unknown error occurred (-11800)
Does anyone know how to fix this? The file is H264 with a file extension of .MP4. Help would be greatly appreciated and thanks in advance.

I'm not sure exactly what you are doing or what your workflow is, 2:3 is not an aspect ratio I recognise, but I think if you open your QT movie in QT and set the scaled size (window/movie properties/Video track/visual settings) to a 16:9 ratio before exporting using the movie to tv pre-set, you may achieve what you want.

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=====================================================================================================================
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===
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===
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