Error while creating Return order with reference to Complaint

Hi,
     We are using Complaint Management in CRM Service. After creation of Complaint, we want to create Return Order that is going to replicate in R/3 .
We are able to create Return request in CRM as a follow up document. However we are not able to replicate the return order in R/3.
      We have created Return Document type CRMR in R/3  with related Item Category REN assignment & corresponding number ranges assignment.
We facing problem, as this document is not getting replicated in R/3 & in Complaint, it shows message as "The document is being distributed at the moment, and therefore cannot be changed. The document will be ready for input once it has been distributed successfully.”
In SMW01, it is showing as fully processed document. However in error segment it shows as error” No upload into R/3" &"R/3 Adapter is called".
Could please suggest any configuration we have missed or additional configuration to be done?
Regards,
Arun

Hi Arun,
Have you check & maintained middleware setting for  document transfer
(tcode R3AC1). Check object SALESDOCUMENT and try maintain transaction
type there. Don't forget to activate use tcode R3AS.
hope this helps.
Gun

Similar Messages

  • Net value issue while creating return order with reference to billing

    Dear All,
    I created SO / DEL/ BILLING for qty 100 say net value-20000.When i created Return order with  refrence to billing document,
    net value appearing same ( 20000) for 50 quantity.Pl do advise asap as its required urgently.
    Thanks in advance.
    Regards
    raj
    Edited by: raj_sapsd on Aug 20, 2010 9:18 AM

    surelly problem in VTAF
    F2 to RE
    DATAT: 103
    DATAT: 103
    DATAT: 003
    Coping requirement 021
    item level TAN  and ietm cat proposal G2N
    DataT: 153
    Datat: 104
    datat: 004
    Coping requirement 303
    Update doc Flow X
    only possibilites Removed my Moderator
    Edited by: Lakshmipathi on Aug 21, 2010 9:31 AM
    Please avoid asking for points

  • Error while creating return order(Complaint) in IC web client

    Hi SAP Experts,
    I am getting following Error while creating return order(Complaint) in IC web client.
    Error when processing your request
    What has happened?
    The URL http://sapcrd.comfort.com:8000/sap/bc/bsp/sap/crm_ic/default_delta.do was not called due to an error.
    Note
    The following error text was processed in the system CRD : Exception condition "NON_EXISTING_HANDLE" raised.
    The error occurred on the application server sapcrd_CRD_00 and in the work process 2 .
    The termination type was: RABAX_STATE
    The ABAP call stack was:
    Function: PRC_PD_HEAD_ADD_COND of program SAPLPRC_PRICING_API
    Function: CRM_PRIDOC_UPDATE_EC of program SAPLCRM_PRIDOC_COM_EC
    Form: EXECUTE_CALLBACKS_PLANNED of program SAPLCRM_EVENT_OW
    Function: CRM_EVENT_SET_EXETIME_OW of program SAPLCRM_EVENT_OW
    Function: CRM_ORDER_COMPLETE_SINGLE_OW of program SAPLCRM_ORDER_OW
    Function: CRM_ORDER_MAINTAIN_SINGLE_OW of program SAPLCRM_ORDER_OW
    Function: CRM_ORDER_MAINTAIN_MULTI_OW of program SAPLCRM_ORDER_OW
    Function: CRM_ORDER_MAINTAIN of program SAPLCRM_ORDER_API
    Method: IF_EX_ORDER_SAVE~PREPARE of program ZCL_IM_PRICE_ADJUSTMENT=======CP
    Method: IF_EX_ORDER_SAVE~PREPARE of program CL_EX_ORDER_SAVE==============CP
    What can I do?
    If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system CRD in transaction ST22.
    If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server sapcrd_CRD_00 in transaction SM21.
    If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 2 in transaction ST11 on the application server sapcrd_CRD_00 . In some situations, you may also need to analyze the trace files of other work processes.
    If you do not yet have a user ID, contact your system administrator.
    Error code: ICF-IE-http -c: 330 -u: VORUSX -l: E -s: CRD -i: sapcrd_CRD_00 -w: 2 -d: 20080324 -t: 021723 -v: RABAX_STATE -e: RAISE_EXCEPTION
    HTTP 500 - Internal Server Error
    Your SAP Internet Communication Framework Team
    Maximum points will be awarded for useful information.
    Thanks,
    Rony

    Hi,
    I notice there is a Z class being called.
    Method: IF_EX_ORDER_SAVE~PREPARE of program ZCL_IM_PRICE_ADJUSTMENT=======CP
    You should check this customized class.
    Cheers,
    cady.

  • Error while creating sales order with ref using SD_SALESDOCUMENT_CREATE

    Hi
    I am creating sales order with reference using function module SD_SALESDOCUMENT_CREATE , while creating i am getting error
    Document doesn't have document category even thougth i am passing document category in header as well as item lavel.
    In VBUK table there is no value for VGTYP.
    Can you please help me how to resolve it.
    Thanks & regards
    kiran

    Problem resolved by passing   REFDOC_CAT in the FM along with  SD_DOC_CAT.
    Thanks

  • Problem with BOM Quant while creating Sales order with reference using BAPI

    Dear All,
    I am facing problem with creating a slaes order with reference to other sales order by using BAPI_SALESORDER_CREATEFROMDAT2 .
    Sales order is getting created but
    1. It exploding the BOM means the line items which are not there in the reference SO also coming in the new SO ( all BOM items are coming )
    2. Schedule line for BOM header item is getting copied to all sub items of BOM.
    Can any one help me out to prevent the above deviations in creating Sales order with reference by using BAPI_SALESORDER_CREATEFROMDAT2.
    Note: while passing the parameters to BAPI_SALESORDER_CREATEFROMDAT2
    all the data related to items is exactly the same as in the original Sales Order.
    Thanks in advnace.
    Regards,
    John

    Hi All,
    Can any one help me !!!!!!!!!!
    please

  • Error while creating sales order with ref to contract

    while creating sales order, with refernce to contract system is giving a message
    Configuration not possible for material : Reason 3 --> Help
    Message no. V1360
    and the message is as follwed can any one explain
    Diagnosis
    This may have been caused by one of the following:
    1. The configuration profile for the material allows or requires the bill of materials to be exploded during order processing. However, a plant has not been specified in the item.
    2. The configuration profile of the material allows or requires the bill of materials to be exploded during order processing, but the order quantity in the item must be greater than 0.
    3. A configuration profile has not been maintained
    or
    A configuration is not permitted for the material
    or
    4. The configuration profile of the material allows or requires the bill ofmaterials to be exploded during order processing. However, the system could not determine a date because important data is missing from the item (see incompletion log).

    Hi
    I think you have both Variant configuration and BOM.
    Pls ensure the following.
    1. BOM masterdata is maintained for the variants
    2. Variant configuration is configured correctly
    Configuration profile is created for the material
    Knowledge base object and run time version are available
    3. Maintain materials as not relevant for delivery or dont give delivery quantity as 0
    Once you are sure that these are in proper shape, you can start creating order. The problem wont come.
    Reward points if it helps you.

  • Issue while creating an order with reference to a contract

    When I try to create an order with reference to a contract having KMATs at line item using VA01, it works fine. But when we try to record the same using SHDB, it comes out after accepting the Contract Number on the pop up screen.
    If some one can throw light as to if it the config issue or any setting that needs to be looked into?

    No special settings. This is a typical problem. SHDB (SM35, or call transaction) can be different to "normal" transaction.
    You can only follow the special sequence given by the transaction running in BDC mode (if you are using exits check on these fields: sy-binpt, sy-calld).
    Kind regards,
    JP

  • Problem while creating Sale Order with Reference

    Hi Friends,
    While creating a Sale Order with Reference, I am unable to copy few fields from Profit Segement(CO - PA Data) in Account assignment Tab.
    Any solution how to copy all field values which are in Reference Sale Order Number.
    Regards,
    sg.

    Hi,
    Go to VOFM you will find out data transfer routine.
    Over here go for the order data transfer routine and select your data transfer routine which you use.
    Now check you field name and table name for that particular field which was not copying.
    It will be better if you ask your abaper for this.
    You have to make changes over here only for data transfer routine.
    Hope so this will help you out.
    Regards
    Raj.

  • Error while creating purchase order with account assignment category "A"

    Dear All,
                      At the time of creating purchase order with account assignment category A - Asset its throwing error as " GL Account 123400 can not be used"
    how to resolve this  issue"
    Edited by: Matt on Sep 16, 2010 10:09 AM - removed bold tags

    HI,
    Assign all assets GL to Asset Class
    spro --> financial accounting new -->assets accounting --> assets accounting (lean Implementation) --> organization structures --> Assign GL
    Hope Help U !
    Regards,
    Pardeep Malik

  • Error while creating creditmemo request with reference to invoice

    HI aLL,
    I am facing one issue while creating a credit memo request in VA01 with reference to invoice.
    Our project stock is valuated stock.In projects we always use valuated stock so i cannot change the valuated into non valuated.
    When we try top copy the error pops up" Valuated project stock not allowed with customer stock." and the line item is not copied in the credit memo.
    Diagnosis:The entered wbs manages a valuated project stock,at the same time sales order stock is maintained on sales order line item.this combo is not allowed as different valuation methods within a project is not allowed.
    Tarun Kapur

    Hi Arun,
    Have you check & maintained middleware setting for  document transfer
    (tcode R3AC1). Check object SALESDOCUMENT and try maintain transaction
    type there. Don't forget to activate use tcode R3AS.
    hope this helps.
    Gun

  • Error while creating sales order with network/project

    Dear All,
    we are getting the following message while creating a sales order with assembly processing with network/project system .
    The standard Network used as a reference contains assignments to a standard WBS. However you have maintained WBS assignments manually.which assignment should be used?
    manually maint         pre-defined
    reward points are assured for valuable help.
    thanking you
    Best regards,
    R.Srinivasan

    Dear Murali,
    Thankyou very much for your reply.We have checked for these things which you have mentioned.
    ie
    Assignment of Standard WBS in the Standard network and WBS Assignment of Operastional network.We are still getting this error.
    Kindly let me know What are the other possibilities for this error.
    Thanking you,
    Best regards,
    R.Srinivasan

  • How can I Create return order with reference to an ARCHIVED invoice

    The standard "Reference" process does not work when the invoice has been archived. Has anyone solved this problem?

    This is because the archived document is not available in the database and the archived document can be used only for viewing the data. Normally only very old documents (like more than 7-10 years old) are archived, so I am just surprised, why a return order is created for a very old document (sales process)?
    Regards,

  • Return order with reference to the billing document created via IDOC.

    Dear Colleagues,
    I’m struggling to understand and confirm whether standard functionality of ORDERS05 idoc allows creating a return order with reference to existing billing document?
    I have tried using standard segment E1EDK02 and E1EDP02 with qualifiers 009,010,011,087 but unfortunately idol is not creating a return order with reference and ignoring this segment.
    Have any one came across similar problem? If yes then will be grateful for sharing his experience.
    Best regards,
    AL

    Dear Friend
    Welcome to SDN
    Return order is itself a challenge to SAP standard settings
    There are some scenarios
    1. Return order qty should not be increasesd say Billed qty of material X is 20 units
    While returning Material X should be a maximum of 20 units
    If made 21 it should throw error T code OVAH message class V4 message no 299 convert from warning to error thro customization
    2.Return order should be created only once referencing billing doc
    To control that T code SE91 message class V1 message no 499 convert from warning to error thro ABAP help
    3 Your issue is same like case 1 but the material X is entered as second line item in the return order with some qty
    This case system is not throwing even a warning
    Yes correct
    This is to be handled with userexit
    Discuss the same with ABAPer
    Check these threads on return issues which is of different scenario than of yours
    Forum post in ERP - Sales and Distribution (SD) General: Order Qty.
    Order Qty.
    Forum post in ERP - Sales and Distribution (SD) General: Return order
    Return order
    Regards
    Raja

  • Error message while creating production order with KMAT material strategy25

    Hi PP Gurus I am running variant configuration cycle...Strategy 25, Custermer Req KEK (KMAT Matrl)
    Sales order & MRP Picked the components correctly as per the dependencies
    written. So Planned order generated against sale order.
    When I tried to convert planned order to Production order...I am getting the
    below error message..
    Error Message:
    You cannot make an assignment to make-to-order stock Message no. CO684
    Diagnosis The component cannot be allocated to an individual stock because
    make-to-order production and engineer-to-order production cannot be executed
    with this order.
    A possible cause is that you are trying to create an order with reference to a
    sales-order/project, where an account assignment to a sales order/project is not
    allowed in the settlement profile that is assigned to the chosen order type.
    This is inconsistant.
    System response The following responses are possible:
    Order processing is cancelled.
    The system resets the special stock indicator back to the original value.
    Procedure Choose another order type.
    I used order type with SD1 as settelement profile.
    OVZG: default 046, settlement profile = SD1
    OPJH: Settlement profile = SD1
    Plz through some light on this if u have worked on Variant Configuration/MTO
    settlements.
    Question:
    1) Is creation of production order with KMAT material supported by SAP?
    2) If yes, why the above error occurs?
    Waiting for Ur reply
    With Best Regards

    Dear R.Brahmankar,
    I have check on the note, but it is not relevant to ecc6. The current system default setting is :
    Standrad setting for reqt class 046
    Special Stock E
    Acct Assgt Cat. M
    Valuation M
    Settlmt Profile SD1
    However if I change the Acct Assgt Cat. from M to E. It resolve the problem. I would like to know is this the right solution?
    Config in Acct Assgt M
    Consumption Posting = E
    Config in Acct Assgt E
    Consumption Posting = '  '
    In F1 key of Consumption Posting field it shown following:
    To flag the sales order item as cost- and revenue-carrying, enter an "E" (settlement via sales order).
    If you do not wish to flag the sales order item as cost- and revenue-carrying, do not enter anything.
    Dependencies
    If you are working with nonvaluated sales order stock, always flag the sales order item as cost- and revenue-carrying.
    If you are working with valuated sales order stock:
      In the case of complex make-to-order production, flag the sales order item as cost- and revenue-carrying
      In the case of sales-order-related mass production, do not flag the sales order item as cost- and revenue-carrying
    Should we change to E?
    Regards,
    Ong

  • Return order with reference to the Billing Document

    Hi All,
    This is with reference to issue that when I create a Return order with reference to the Billing document
    I had one line item in the billing document say xxx of quantity  4  I had done the setting in the
    system messages V4 229 to convert the warning to error messages for billing quanity to order quanity
    If I enter in the first line item 8 insted of 4 system will throw a error but the issue is the same item xxx of qty 4 is entered in the second line item  and system allows to save the return order how to stop  this
    Please give the valuable feedback.

    Dear Friend
    Welcome to SDN
    Return order is itself a challenge to SAP standard settings
    There are some scenarios
    1. Return order qty should not be increasesd say Billed qty of material X is 20 units
    While returning Material X should be a maximum of 20 units
    If made 21 it should throw error T code OVAH message class V4 message no 299 convert from warning to error thro customization
    2.Return order should be created only once referencing billing doc
    To control that T code SE91 message class V1 message no 499 convert from warning to error thro ABAP help
    3 Your issue is same like case 1 but the material X is entered as second line item in the return order with some qty
    This case system is not throwing even a warning
    Yes correct
    This is to be handled with userexit
    Discuss the same with ABAPer
    Check these threads on return issues which is of different scenario than of yours
    Forum post in ERP - Sales and Distribution (SD) General: Order Qty.
    Order Qty.
    Forum post in ERP - Sales and Distribution (SD) General: Return order
    Return order
    Regards
    Raja

Maybe you are looking for