Error while creating the support message through "Help" in sol Man system

Question

Hi All,
I am creating the support ticket in solution manager system through "Help". After entering priority, short & long description, i am getting following error:
Error in Local Message System: Access via 'NULL' object reference not possible. Message was Not Created
Message no. BCOS088
Note: Component is getting defaulted.
Please guide me on this
Regards
Senthil

Answer 1

check this IMG activity
SPRO --> SAP Solution Manager Implementation Guide --> SAP Solution Manager -> Configuration -> Basic Settings -> Standard Configuration of Basic Settings -> Specify Satellite Systems Connection -> Define Service Desk Destination in the Satellite Systems
Define Service Desk Destination in the Satellite Systems
Use
In this IMG activity, you make the necessary settings in the satellite systems to enable users working in those systems to send problem messages to the central SAP Solution Manager system.
Requirements
Basis/ABA Support Packages have to be installed on the satellite systems. For further information, see the SAP Solution Manager Configuration Guide.
Activities
In the satellite systems :
In view 'Create Messages: Customizing' (Transaction SM30, view BCOS_CUST), make the following settings for the application OSS_MSG:
Column 1: Application: OSS_MSG
Column 2: + : W
Column 3: RFC Destination:  
Column 4: + : CUST620
Column 5: + : 1.0
Note:
We recommend to use the back destination you have already created.
If you want to use a back destination you have created before SAP Solution Manager Release 3.20 SP05, proceed as follows in the SAP Solution Manager System:
Generate the following roles in transaction PFCG.
Assign the following roles additionally to the user for the back destination:
SAP_SUPPDESK_CREATE
SAP_SV_FDB_NOTIF_BC_ADMIN