Error while generating PDF - in Bex Web

Hi Experts,
I am currently having the issue that I receive the error "Error while generating PDF" when using the "Print Version" functionality. This problem only occurrs for the Bex Web Query. I know that the ADS service is configured correctly- The webservice test is successful and other applications (Guided Procedures, MSS) also use it successfully.
Please see below the excerpt from the default trace:
A message was generated:
ERROR
Error while generating PDF
com.sap.ip.bi.webapplications.pageexport.PageExportRenderingRootNode PageExportRenderingRootNode_0001
Message: 28
Stack trace: java.lang.ArrayIndexOutOfBoundsException: 28
at com.sap.ip.bi.export.xfa.impl.SizeCalculator.getColumnSizes(SizeCalculator.java:178)
at com.sap.ip.bi.export.impl.ExportController.setSizes(ExportController.java:220)
at com.sap.ip.bi.export.impl.ExportController.calculateAndSetSizes(ExportController.java:611)
at com.sap.ip.bi.export.impl.ExportController.doExportPrep(ExportController.java:408)
at com.sap.ip.bi.export.impl.ExportController.convert(ExportController.java:336)
at com.sap.ip.bi.export.controller.ExportResult.createExport(ExportResult.java:58)
at com.sap.ip.bi.webapplications.pageexport.PageExportRenderingRootNode.createPDF(PageExportRenderingRootNode.java:453)
at com.sap.ip.bi.webapplications.pageexport.PageExportRenderingRootNode.doExport(PageExportRenderingRootNode.java:105)
at com.sap.ip.bi.webapplications.pageexport.PageExportRenderingRootNode.processRendering(PageExportRenderingRootNode.java:252)
at com.sap.ip.bi.webapplications.runtime.impl.Page.buildRenderingTree(Page.java:3809)
at com.sap.ip.bi.webapplications.runtime.impl.Page.processRenderingRootNode(Page.java:3867)
at com.sap.ip.bi.webapplications.runtime.impl.Page.processRendering(Page.java:3510)
at com.sap.ip.bi.webapplications.runtime.impl.Page.doProcessRequest(Page.java:3470)
at com.sap.ip.bi.webapplications.runtime.impl.Page.processRequest(Page.java:2489)
at com.sap.ip.bi.webapplications.runtime.controller.impl.Controller.doProcessRequest(Controller.java:892)
at com.sap.ip.bi.webapplications.runtime.controller.impl.Controller.processRequest(Controller.java:813)
at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService.handleRequest(BIRuntimeService.java:456)
at com.sap.ip.bi.webapplications.runtime.jsp.portal.components.LauncherComponent.doContent(LauncherComponent.java:21)
at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)
at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)
at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:522)
at java.security.AccessController.doPrivileged(Native Method)
at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:387)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:365)
at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:944)
at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:266)
at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at java.security.AccessController.doPrivileged(Native Method)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
If you have any idea or clue it would be greatly appreciated.
Thanks in advance for every support,
Jan

Hi Jan,
Most possible causes for encountering this issue are:
Possible cause:
- The ADS is installed on a plattform, that is currently not supported by SAP for ADS. Please check the avaliablity at: Product Availability Matrix
- Mixing of different Netweaver releases (NW04 and NW04s) -> This is unfortunatelly not possibble the J2EE engine release has to match with the ABAP stack release in order connect them properly.
- The ADS SP level does not match the J2EE engine SP level. -> Please update the software components to have the same support package level.
Hope this helps!!
Regards,
Arafat

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Thanks for your understanding.
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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