Error while logging in Portal

Question

Hi,
We are facing a problem in our portal which is installed as a part of Dual stack.
While we try to login we get this error (after giving the username and password) -
com.sap.portal.pcm.Title   
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/every_user/general/defaultDesktop/frameworkPages/frameworkpage/com.sap.portal.masthead
Component Name : null
Page could not create the iView.
See the details for the exception ID in the log file
com.sap.portal.pcm.Title   
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/every_user/general/defaultDesktop/frameworkPages/frameworkpage/com.sap.portal.toolAreaiView
Component Name : null
Page could not create the iView.
See the details for the exception ID in the log file
com.sap.portal.pcm.Title    
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/every_user/general/defaultDesktop/frameworkPages/frameworkpage/com.sap.portal.topLevelNavigationiView
Component Name : null
Page could not create the iView.
See the details for the exception ID in the log file
com.sap.portal.pcm.Title   
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/every_user/general/defaultDesktop/frameworkPages/frameworkpage/com.sap.portal.pageToolbar
Component Name : null
Page could not create the iView.
See the details for the exception ID in the log file
com.sap.portal.pcm.Title      
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/every_user/general/defaultDesktop/frameworkPages/frameworkpage/com.sap.portal.innerpage/com.sap.portal.contentarea
Component Name : null
Page could not create the iView.
See the details for the exception ID in the log file
I have removed all the *.bak extension from files in the folders below and restarted the engine. It took a while to copile and start the engine. however, still getting the error. -
cd /usr/sap/IEP/DVEBMGS30/j2ee/cluster/server0/apps/sap.com/irj/servlet_jsp/irj/root/web-inf/deployment/pcd
cd /usr/sap/IEP/DVEBMGS30/j2ee/cluster/server0/apps/sap.com/irj/servlet_jsp/irj/root/web-inf/deployment/temp
Any pointers/feedback to this is much appreciated.
Cheers,
Rajeev

Answer 1

Hi Detlev,
Here is the extract from my default trace file -
<!LOGHEADER[START]/>
<!HELP[Manual modification of the header may cause parsing problem!]/>
<!LOGGINGVERSION[1.5.3.7185 - 630]/>
<!NAME[./log/defaultTrace.trc]/>
<!PATTERN[defaultTrace.trc]/>
<!FORMATTER[com.sap.tc.logging.ListFormatter]/>
<!ENCODING[UTF8]/>
<!FILESET[4, 20, 10485760]/>
<!PREVIOUSFILE[defaultTrace.3.trc]/>
<!NEXTFILE[defaultTrace.5.trc]/>
<!LOGHEADER[END]/>
#1.5^H#001B78D2D6B1006100002A04000049C000043F932EB62BCD#1195801284263#com.sap.engine.services.monitor.mbea
ns.Monitor#sap.com/irj#com.sap.engine.services.monitor.mbeans.Monitor#J2EE_GUEST#0##hostname1_IEP_30138
9450#Guest#cbd78df0997f11dc83fa001b78d2d6b1#SAPEngine_Application_Thread[impl:3]_36##0#0#Error##Plain###Ca
ller J2EE_GUEST not authorized, user J2EE_GUEST is not available from user management, reason: com.sap.sec
urity.core.persistence.datasource.PersistenceException:Connect to SAP gateway failed
Connect_PM  TYPE=A ASHOST=hostname1.com SYSNR=30 GWHOST=hostname1.co
m GWSERV=sapgw30 PCS=1
LOCATION    CPIC (TCP/IP) on local host with Unicode
ERROR       partner 'hostname1.com:sapgw30' not reached
TIME        Fri Nov 23 08:01:23 2007
RELEASE     700
COMPONENT   NI (network interface)
VERSION     38
RC          -10
MODULE      nixxi.cpp
LINE        2459
DETAIL      NiPConnect
SYSTEM CALL connect
ERRNO       239
ERRNO TEXT  Connection refused
COUNTER     5105
#1.5^H#001B78D2D6B1006100002A05000049C000043F932EB656A4#1195801284274#System.err#sap.com/irj#System.err#J2
EE_GUEST#0##hostname1_IEP_301389450#Guest#cbd78df0997f11dc83fa001b78d2d6b1#SAPEngine_Application_Thread
[impl:3]_36##0#0#Error##Plain###com.sap.engine.services.jmx.exception.JmxSecurityException: Caller J2EE_GU
EST not authorized, user J2EE_GUEST is not available from user management, reason: com.sap.security.core.p
ersistence.datasource.PersistenceException:Connect to SAP gateway failed
Connect_PM  TYPE=A ASHOST=hostname1 SYSNR=30 GWHOST=hostname1.co
m GWSERV=sapgw30 PCS=1
LOCATION    CPIC (TCP/IP) on local host with Unicode
ERROR       partner 'hostname1.com:sapgw30' not reached
TIME        Fri Nov 23 08:01:23 2007
RELEASE     700
COMPONENT   NI (network interface)
VERSION     38
RC          -10
MODULE      nixxi.cpp
LINE        2459
DETAIL      NiPConnect
SYSTEM CALL connect
ERRNO       239
ERRNO TEXT  Connection refused
COUNTER     5105