Error while opening IRMS enabled documents

I have enabled IRMS settings at a document library in my site. I am having full control access to the site but I am not able to open any files under the library. I get an error message which says " cannot verify user information at this time. Do you
want to open this file using different credentials?". When i click yes i get a message saying "You do not have credentials that allow you to open this workbook". This error occurs only to me and other full control users are able to do it. I
created a new library and enabled the setting and tried there as well but the same error comes for me alonw. I tried on other machines too but no luck. I refreshed my profile at CA and added myself again to the site but the issue is not solved. When
the IRMS settings are disabled it works fine. Is there any solution for this?

Hi Manikandan,
Per my knowledge, for AD RMS to work properly, all users must have an email attribute to protect and consume content.
Please check if email address is configured for your account in Active Directory.
If not, please assign a email address to your account.
More information about AD RMS troubleshooting are provided in the link below:
http://social.technet.microsoft.com/wiki/contents/articles/13130.ad-rms-troubleshooting-guide.aspx
Best regards.
Thanks
Victoria Xia
TechNet Community Support

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