Error while opening supplier/customer forms and payment manager templates

we are having 11.1.0.7 database and 12.1.1 E-business suite with 10.1.2.3 forms
user is getting
Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance.
while accessing supplier/customer forms and payment manager templates and this gets resolved after bouncing the application. the current instance is a staging one and this will be replicated to production so please help or suggest any solution or work around
thanks
pankaj

There should be a link on the error page for further details about the error. Can you post the contents of that error link page ?
Pl also check the Apache logs for any errors - see MOS Doc 419839.1 (How to enable Apache, OC4J and OPMN logging in Oracle Applications R12) for name and location of the Apache log files.
HTH
Srini

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