Error while opening work item in Inbox sbwp for verifcaion of right invoice

Hi,
I am working on SAP workflow with IXOS.
I faced a problem in opening the workitem when it came into the inbox.
In nomal scenario when i click on the workitem under workflow folder in my inbox, it opens the attached document in document viewer, i can see the attached document ,and after verifying it ,i can furher process it.
But now when i click on the work item in my inbox it directly takes me to the next processing window, without opening the attached document for my verification, so i am unable to check that i am processing the right invoice.
Please help.

Yes, it was working fine before.
And also the problem generally rise in afternoon.

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