Error while previewing webi reports

Hi experts,
We are getting u201CNot a valid logon token. (FWB 00003)u201D error from our XI 3.1 Infoview only if we try to view any webi report from our production environment.
What can be possible cause behind getting this error message?
Thanks in advance for your suggestions/ help.
Regards,
Chinmay

Hi,
Did you restart the Web Intelligence Report servers so they generate a new server logon token?
CMS prematurely deletes all Webi server's server logon token after it crashes.
This issue is being tracked as Problem Report .
Regards,
Bashir Awan

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