'error while signing document'

i got this error ('error while signing document') on my 1st attempt to use the service. simple 4 page PDF, no doc. security, same error both b4 & after i edited my user profile (i filled in the missing details & changed the default signature image).
cheers,

Hi,
I am also getting this error while attempting  to sign a document. I have checked the first and name fields in my  default signature profile for any non-English characters but I am still  getting this error. I have also tested with a different signature  profile with same results. Please advise if there are
other fields I need to check.
Thanks.

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