Error while starting Hyperion Planning Web in 9.2 version

Question

Hi,
When I am launching Hyperion Planning web it is giving the following error:
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException
     org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)
     org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758)
     org.apache.jsp.LogOn_jsp._jspService(LogOn_jsp.java:2763)
     org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)
     org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
     org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
root cause
java.lang.NoClassDefFoundError
     org.apache.jsp.LogOn_jsp._jspService(LogOn_jsp.java:81)
     org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)
     org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
     org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.
After going throgh Google search i came to know that it problem with Tomcat CLASS PATH.
I checked C:\Hyperion\HyperionPlanning\AppServer\InstalledApps\Tomcat\5.0.28\HyperionPlanning\bin\startHyperionPlanning.bat.
It says
" REM Hyperion Workspace startup script for tomcat server
REM Check HYPERION_HOME
if "%HYPERION_HOME%" == "" set HYPERION_HOME=C:\Hyperion
SET CATALINA_HOME=%HYPERION_HOME%\common\appServers\Tomcat\5.0.28
SET CATALINA_BASE=C:\Hyperion\HyperionPlanning\AppServer\InstalledApps\Tomcat\5.0.28\HyperionPlanning
CALL %CATALINA_BASE%\bin\setSAPEnv.bat
CALL %HYPERION_HOME%\common\config\setJAVA_HOME.bat
REM Setting custom parameters
SET SETPARAM_SCRIPTNAME="%CATALINA_BASE%\bin\setCustomParams.bat"
if exist %SETPARAM_SCRIPTNAME% (
call %SETPARAM_SCRIPTNAME%
call "%HYPERION_HOME%\common\appServers\Tomcat\5.0.28\bin\startup.bat"
I checked my environment variables every thing is fine.
Where should i set the Tomcat class path to web client. or
it is due to another reason, if so what could be the solution.
Thanks in advacnce

Answer 1

Hello,
JohnGoodwin is correct you will need to create a Planning application and also generate your HspJSHome.properties and make sure it is in the right location to be picked up by the start up which should be something like:
C:\Hyperion\HyperionPlanning\AppServer\InstalledApps\Tomcat\5.0.28\HyperionPlanning\webapps\HyperionPlanning\WEB-INF\classes
Also if you are starting the JVM as a service it might not have all the correct CLASSPATH information and if you have not already you might try starting the JVM using the startHyperionPlanning.bat file from the command line. Many times you will get better output from that when troubleshooting.
Regards,