Error while syncing mail accounts

iTunes could not sync mail accounts to the iPhone "..." because an error occurred remapping record identifiers.
Try syncing your iPhone again.If the problem persists, replace the mail accounts on the iPhone from the info tab in the iPhone preferences.
The message above is an error message received several times. I have tried to work out how to replace the mail accounts through iTunes. Have been clicking it on and off and re-syncing. Still gives the error message. Can anyone help me resolve this?? tks

iTunes is running into a conflict between mail account information already on your iPhone and the accounts you are trying to sync.
Connect your iPhone to your computer. In the Advanced section under the Info tab, check the box next to "Mail Accounts". This will replace the mail account info on your iPhone with the accounts you are trying to sync.
If this does not work, then reset your sync history by opening the iSync application, going into the preferences, and clicking Reset Sync History.

Similar Messages

FF16 always fails to sync, it always shows "Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this."

I'm having this problem since few releases ago, whenever I start FF, it always fails to sync, showing this line on the bottom "Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this action". First thought that the prob was incorrect credentials, but I can freely log-in https://account.services.mozilla.com I tried unlinking and linking my device again, it still happens.
I waited thinking that they'll fix this, from a release to another, today updated to the last version and it still happened.
Firefox: ~16.02
Windows 7 Ult SP1
http://img853.imageshack.us/img853/4070/ffsyncprob.png
Awaiting reply,
Thanks.

I am having this problem with FF 19.0.2 on Win 7 Pro. The sequence of events is:
1. Start Firefox. Get the error bar about incorrect account name or password EVERY time. I close the bar. If I wait a while and then ask FF to try again the error bar reappears.
2. Click on preferences from the bar, and get a dialog "Your password was rejected by the server, please update your password." I click "update" and then am prompted for the master password for the security device. I enter that and am presented with an "update password" dialog.
3. Enter my old password and click "update password." Receive error message "Password incorrect, please try again." I click update again and get the message "Your password has been changed."
4. However now Sync no longer seems to be set up. I go through the setup ritual again, and find I am back where I started.
I have cleared cookies, tried everything in safe mode, and unlinked and relinked the computer. I have verified I have the right password entered at [https://account.services.mozilla.com/ https://account.services.mozilla.com/] None of this helped. The problem is still there, even in safe mode.

Sync encountered an error while syncing: Incorrect account name or password

I get this error on every run of Firefox. On multiple machines. I've tried everything suggested on your "https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync" page to no avail. My settings are set to accept all but third party cookies, and dom storage is enabled. I've tried safe mode also.
I've turned on services.sync logging (also on pastebin.mozilla.org):
1421507984979 Sync.Service INFO Loading Weave 1.37.0
1421507984980 Sync.Engine.Clients DEBUG Engine initialized
1421507984981 Sync.Engine.Clients DEBUG Resetting clients last sync time
1421507984985 Sync.Tracker.Bookmarks TRACE Loading json from disk: changes/bookmarks
1421507984986 Sync.Engine.Bookmarks DEBUG Engine initialized
1421507984986 Sync.Engine.Bookmarks TRACE Loading json from disk: toFetch/bookmarks
1421507984986 Sync.Engine.Bookmarks TRACE Loading json from disk: failed/bookmarks
1421507984989 Sync.Engine.Forms DEBUG Engine initialized
1421507984992 Sync.Engine.History DEBUG Engine initialized
1421507984995 Sync.Engine.Passwords DEBUG Engine initialized
1421507984999 Sync.Engine.Prefs DEBUG Engine initialized
1421507985002 Sync.Engine.Tabs DEBUG Engine initialized
1421507985002 Sync.Engine.Tabs DEBUG Resetting tabs last sync time
1421507985008 Sync.Engine.Addons DEBUG Engine initialized
1421507985009 Sync.Service INFO Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:35.0) Gecko/20100101 Firefox/35.0
1421507985013 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1421507985014 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1421507985014 Sync.Service DEBUG Caching URLs under storage user base: https://sync-192-us-west-2.sync.services.mozilla.com/1.5/17968042/
1421507985014 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1421507985014 Sync.AddonsReconciler INFO Registering as Add-on Manager listener.
1421507985015 Sync.AddonsReconciler DEBUG Adding change listener.
1421507985015 Sync.Tracker.History INFO Adding Places observer.
1421507985017 Sync.Tracker.Bookmarks TRACE Got start-tracking.
1421507985021 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1421507985022 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1421507985024 Sync.Engine.AdblockPlus DEBUG Engine initialized
1421507985025 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1421507985027 FirefoxAccounts DEBUG fetchKeys: true
1421507985664 FirefoxAccounts ERROR error GETing /account/keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token in request signature","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format"}
1421507985664 Sync.BrowserIDManager ERROR Authentication error in _fetchTokenForUser: AuthenticationError([object Object])
1421507985665 Sync.Status DEBUG Status.login: success.login => error.login.reason.account
1421507985665 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed
1421507985665 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.

No improvement. The signedInUser.json file appears to be a session file that disappears on quit. I removed it during a session, then reconnected. Still getting the invalid token error:
1421577426649 FirefoxAccounts ERROR error GETing /account/keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token in request signature","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format"}
Full text of sync-log http://pastebin.mozilla.org/8241774

Every time I open Firefox I get an error msg "Sync encountered an error while syncing:Incorrect account name or password. I need to reset my password and update

Operating System: Windows XP
Firefox Desktop version: 17.0.1
My Privacy settings for Clearing History:
When I quit Firefox, it should automatically clear all:
History - all boxes checked
Data - No boxes check
Here is my sync-log file:
<pre><nowiki>1354415554470 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1354415644475 Sync.Service DEBUG User-Agent: Firefox/17.0.1 FxSync/1.19.0.20121128204232.
1354415644475 Sync.Service INFO Starting sync at 2012-12-01 21:34:04
1354415644476 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1354415644476 Sync.Service INFO In sync().
1354415644476 Sync.Status INFO Resetting Status.
1354415644476 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1354415646726 Sync.Resource DEBUG Channel redirect: https://phx-sync553.services.mozilla.com/1.1/cqvxgzgzfgob76uyg5uyrs6zc36optje/info/collections, https://phx-sync553.services.mozilla.com/1.1/cqvxgzgzfgob76uyg5uyrs6zc36optje/info/collections, 4
1354415646992 Sync.Resource DEBUG mesg: GET fail 401 https://phx-sync553.services.mozilla.com/1.1/cqvxgzgzfgob76uyg5uyrs6zc36optje/info/collections
1354415646992 Sync.Resource DEBUG GET fail 401 https://phx-sync553.services.mozilla.com/1.1/cqvxgzgzfgob76uyg5uyrs6zc36optje/info/collections
1354415646992 Sync.Service INFO Logging out
1354415646992 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1354415646993 Sync.SyncScheduler DEBUG Next sync in 90000 ms.
1354415646993 Sync.ErrorHandler INFO Got 401 response; resetting clusterURL.
1354415646993 Sync.ErrorHandler DEBUG New mid-sync 401 failure. Making a note.
1354415646993 Sync.ErrorHandler INFO Attempting to schedule another sync.
1354415646994 Sync.SyncScheduler DEBUG Next sync in 600000 ms.</nowiki></pre>

I had the same problem and I fixed it as following (See if it's the same case for you) :
1. Goto Tools > Options.
2. Under Advanced, select the Network Tab.
3. Click on Settings in the "Connection" box (open connection settings).
4. Check if "Automatic Proxy Configuration URL" is selected. If it is so, select "No proxy" instead or manually enter your proxy if you are using one.
The option "Automatic Proxy Configuration URL" was the culprit for me and some others as well and selecting "No proxy" instead cured our problems. It is a bug and has already been reported on Bugzilla as you can see here :
https://bugzilla.mozilla.org/show_bug.cgi?id=734828

Error message when syncing mail accounts...

I recently started getting this error message while syncing on Windows XP running Outlook 2007.....
iTunes could not sync mail accounts to the iPhone "Nick DeGiovine's iPhone" because an error occurred remapping record identifiers.
Any assistance in resolving this issue would be greatly appreciated...!

Mackinator,
All of the email addresses are with servers that have presets on the iPhone, and it appears the interaction between what you are syncing, and those presets is where you are having the error.
You may want to consider using some of those presets. For example bellsouth.net's email is now hosted by Yahoo. You can enter the settings for it in a few steps. When adding the account to the iPhone, choose the "Yahoo" presets. Put in the username as your entire @bellsouth.net email address. There will be @yahoo.com visible, but won't affect the functionality of the account, and people you send to won't see the @yahoo.com after your address. The Bellsouth account will now work, and should also get push notifications for your Bellsouth email via Yahoo.
For your GMail account, choosing GMail will configure the outgoing server to work on most networks. The exception is networks that block the majority of ports, such as some work environments.
This article contains more information on mail settings including the information about @bellsouth.net and Yahoo.
http://docs.info.apple.com/article.html?artnum=306074
Hope this helps,
Nathan C.

I get an error message saying itunes could not sync mail accounts. because the mail accounts are in use by the iPhone. It asks that i close the mail accounts settings on the iPhone and sync again. Is it requesting that i delete my email accounts?

i get an error message saying itunes could not sync mail accounts. because the mail accounts are in use by the iPhone. It asks that i close the mail accounts settings on the iPhone and sync again. Is it requesting that i delete my email accounts?

just as i've posted the same issue here hope that someone could give us a hand. I have just swtched from nokia to iPhone for my company cell and i have more than 1000 contacts... it would be murder to create those contacts one by one )))))

ERROR: itunes could not sync mail accounts to the iphone etc.

Brand new iphone owner. Day two. The initial sync was fie, on the next sync I got the the following error message."iTunes could not sync mail accounts to the iphone (my name) iPhone because the mail accounts are in use by the iPhone. Close the mail accounts settings on the iPhone then sync again."
I can't find this one in other discussions. HELP!

You can either setup your mail account settings manually or sync your settings to your phone. If your mail accounts are already setup on your phone, there is no need to have this box checked in itunes.

Help! iTunes could not sync mail accounts to the iphone "iphone" because an error occurred remapping record identifiers.

error message after trying to sync iphone: iTunes could not sync mail accounts to the iphone "iphone because an error occurred remapping record identifiers. What does this mean? how do I fix it?

You can either setup your mail account settings manually or sync your settings to your phone. If your mail accounts are already setup on your phone, there is no need to have this box checked in itunes.

Error: ITunes could not sync mail accounts to the IPhone because an error o

"ITunes could not sync mail accounts to the IPhone because an error occurred remapping record identifiers."
Any ideas what this means and how to fix it? I really hope 2.1 gets this thing working again...

You can either setup your mail account settings manually or sync your settings to your phone. If your mail accounts are already setup on your phone, there is no need to have this box checked in itunes.

"iTunes could not sync mail accounts to the iPhone because an error occurred remapping record identifiers.

When I sync my 3g iPhone to my laptop - windows , I am getting a new message that "iTunes could not sync mail accounts to the iPhone because an error occurred remapping record identifiers.
Can anyone help me to solve this issue ? relly its a major problm

iTunes is running into a conflict between mail account information already on your iPhone and the accounts you are trying to sync.
Connect your iPhone to your computer. In the Advanced section under the Info tab, check the box next to "Mail Accounts". This will replace the mail account info on your iPhone with the accounts you are trying to sync.
If this does not work, then reset your sync history by opening the iSync application, going into the preferences, and clicking Reset Sync History.

Firefox sync getting an error while syncing

I my previous profile was corrupt and not working, so I recently created a new profile and logged it into my sync account. Everything seemed fine at first, but towards the end of the day I started getting the error message at the bottom of the screen that sync was encountering an error while syncing.
Below is some of the error message I am seeing in the log file:
1413469133871 Sync.Tracker.Clients WARN Changed IDs file clients contains non-object value.
1413469133874 Sync.Tracker.Bookmarks WARN Changed IDs file bookmarks contains non-object value.
1413469133875 Sync.Tracker.Forms WARN Changed IDs file forms contains non-object value.
1413469133876 Sync.Tracker.History WARN Changed IDs file history contains non-object value.
1413469133876 Sync.Tracker.Passwords WARN Changed IDs file passwords contains non-object value.
1413469133878 Sync.Tracker.Addons WARN Changed IDs file addons contains non-object value.
1413469153872 Sync.Engine.Bookmarks WARN Got exception "[Exception... "Component returned failure code: 0x804b000a (NS_ERROR_MALFORMED_URI) [nsINavBookmarksService.getBookmarkURI]" nsresult: "0x804b000a (NS_ERROR_MALFORMED_URI)" location: "JS frame :: resource://gre/modules/services-sync/engines/bookmarks.js :: _buildGUIDMap :: line 248" data: no] Stack trace: _buildGUIDMap()@resource://gre/modules/services-sync/engines/bookmarks.js:248 < _syncStart/<()@resource://gre/modules/services-sync/engines/bookmarks.js:375 < _mapDupe()@resource://gre/modules/services-sync/engines/bookmarks.js:315 < _createRecord()@resource://gre/modules/services-sync/engines/bookmarks.js:415 < SyncEngine.prototype._uploadOutgoing()@resource://services-sync/engines.js:1412 < SyncEngine.prototype._sync()@resource://services-sync/engines.js:1483 < wrappedSync()@resource://gre/modules/services-sync/engines/bookmarks.js:214 < _sync()@resource://gre/modules/services-sync/engines/bookmarks.js:211 < WrappedNotify()@resource://services-sync/util.js:141 < Engine.prototype.sync()@resource://services-sync/engines.js:655 < _syncEngine()@resource://services-sync/stages/enginesync.js:199 < sync()@resource://services-sync/stages/enginesync.js:149 < onNotify()@resource://gre/modules/services-sync/service.js:1271 < WrappedNotify()@resource://services-sync/util.js:141 < WrappedLock()@resource://services-sync/util.js:96 < _lockedSync()@resource://gre/modules/services-sync/service.js:1261 < sync/<()@resource://gre/modules/services-sync/service.js:1253 < WrappedCatch()@resource://services-sync/util.js:70 < sync()@resource://gre/modules/services-sync/service.js:1241 < <file:unknown>" building GUID map. Skipping all other incoming items.
1413469153872 Sync.Engine.Bookmarks WARN Error creating record: [object Object] No traceback available
1413469175317 Sync.Store.Addons DEBUG {9340fd57-678b-6966-a297-90692d7f5959} not syncable: type not in whitelist: plugin

Okay, I have just cleared all my history and I am still getting the error. When I have "history" unselected this computer syncs up fine, with it selected I get the error. Is there some additional information that can help narrow down what is causing the problem.
I current sync 3 machines to this account, a Mac, an Android Phone and a Windows 8 PC. Below is the log file as it stands now.
1414009958358 Sync.ErrorHandler DEBUG Flushing file log.
1414009958361 Sync.Status DEBUG Status.service: error.sync.failed_partial => success.status_ok
1414009958362 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1414009958362 Sync.ErrorHandler DEBUG Log cleanup threshold time: 1413145958362
1414009958366 Sync.ErrorHandler DEBUG No logs to clean up.
1414009958932 Sync.Tracker.Clients DEBUG Saving changed IDs to clients
1414009958937 Sync.Tracker.Bookmarks DEBUG Saving changed IDs to bookmarks
1414009958940 Sync.Tracker.Forms DEBUG Saving changed IDs to forms
1414009958944 Sync.Tracker.Passwords DEBUG Saving changed IDs to passwords
1414009959356 Sync.Tracker.Addons DEBUG Saving changed IDs to addons
1414010051089 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1414010051090 Sync.ErrorHandler DEBUG Beginning user-triggered sync.
1414010051090 Sync.Service DEBUG User-Agent: Firefox/33.0 FxSync/1.35.0.20141011015303.
1414010051090 Sync.Service INFO Starting sync at 2014-10-22 16:34:11
1414010051091 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1414010051091 Sync.Status INFO Resetting Status.
1414010051091 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1414010051092 Sync.BrowserIDManager DEBUG _ensureValidToken already has one
1414010051951 Sync.Resource DEBUG mesg: GET success 200 https://sync-148-us-west-2.sync.services.mozilla.com/1.5/10925754/info/collections
1414010051951 Sync.Resource DEBUG GET success 200 https://sync-148-us-west-2.sync.services.mozilla.com/1.5/10925754/info/collections
1414010051952 Sync.Service DEBUG Fetching global metadata record
1414010051952 Sync.Service DEBUG Weave Version: 1.35.0 Local Storage: 5 Remote Storage: 5
1414010051953 Sync.Service INFO Sync key is up-to-date: no need to upgrade.
1414010051953 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys.
1414010051953 Sync.Service INFO Testing info/collections: {"passwords":1414009530.47,"tabs":1414009530.7,"clients":1414009158.6,"crypto":1413468730.08,"forms":1414009217.94,"meta":1414009226.95,"prefs":1414009115.93,"bookmarks":1413938103.18,"addons":1413934492.81}
1414010051953 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1413468730.08
1414010051953 Sync.Synchronizer DEBUG Refreshing client list.
1414010051954 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation
1414010051955 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1414010051956 Sync.Synchronizer INFO Updating enabled engines: 1 clients.
1414010051960 Sync.Engine.Bookmarks INFO 0 outgoing items pre-reconciliation
1414010051962 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1414010051965 Sync.Engine.Forms INFO 0 outgoing items pre-reconciliation
1414010051966 Sync.Engine.Forms INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1414010051967 Sync.Engine.History DEBUG First sync, uploading all items
1414010051968 Sync.Status DEBUG Status for engine history: error.engine.reason.unknown_fail
1414010051968 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial
1414010051968 Sync.ErrorHandler DEBUG history failed: database disk image is malformed No traceback available
1414010051969 Sync.Engine.Passwords INFO 0 outgoing items pre-reconciliation
1414010051971 Sync.Engine.Passwords INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1414010051972 Sync.Engine.Prefs INFO 0 outgoing items pre-reconciliation
1414010051973 Sync.Engine.Prefs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1414010051974 Sync.Engine.Tabs INFO 1 outgoing items pre-reconciliation
1414010051976 Sync.Engine.Tabs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1414010051986 Sync.Engine.Tabs INFO Uploading all of 1 records
1414010051986 Sync.BrowserIDManager DEBUG _ensureValidToken already has one
1414010051987 Sync.Collection DEBUG POST Length: 1872
1414010052149 Sync.Collection DEBUG mesg: POST success 200 https://sync-148-us-west-2.sync.services.mozilla.com/1.5/10925754/storage/tabs
1414010052149 Sync.Collection DEBUG POST success 200 https://sync-148-us-west-2.sync.services.mozilla.com/1.5/10925754/storage/tabs
1414010052151 Sync.Engine.Addons DEBUG Refreshing reconciler state
1414010052151 Sync.AddonsReconciler INFO Refreshing global state from AddonManager.
1414010052156 Sync.AddonsReconciler DEBUG Rectifying state for addon: {972ce4c6-7e08-4474-a285-3208198ce6fd}
1414010052156 Sync.AddonsReconciler DEBUG Rectifying state for addon: [email protected]
1414010052156 Sync.AddonsReconciler DEBUG Rectifying state for addon: [email protected]
1414010052157 Sync.AddonsReconciler DEBUG Rectifying state for addon: [email protected]
1414010052157 Sync.AddonsReconciler DEBUG Rectifying state for addon: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
1414010052157 Sync.AddonsReconciler DEBUG Rectifying state for addon: [email protected]
1414010052157 Sync.AddonsReconciler DEBUG Rectifying state for addon: [email protected]
1414010052157 Sync.AddonsReconciler DEBUG Rectifying state for addon: [email protected]
1414010052157 Sync.AddonsReconciler DEBUG Rectifying state for addon: gmp-gmpopenh264
1414010052157 Sync.AddonsReconciler DEBUG Rectifying state for addon: {10c68f07-63a6-4653-8f43-9fc763f22443}
1414010052158 Sync.AddonsReconciler DEBUG Rectifying state for addon: {9340fd57-678b-6966-a297-90692d7f5959}
1414010052158 Sync.AddonsReconciler DEBUG Rectifying state for addon: {07331244-d8fe-048f-bc78-d7a5feba72ea}
1414010052163 Sync.AddonsReconciler DEBUG Rectifying state for addon: {b0abad6a-59ad-ab23-b4cf-b9093349a0ed}
1414010052163 Sync.AddonsReconciler DEBUG Rectifying state for addon: {485a038e-7a17-bd3a-fd40-46fdaa916094}
1414010052164 Sync.AddonsReconciler DEBUG Rectifying state for addon: {89f74af3-3543-ba77-f985-6019007a9781}
1414010052164 Sync.AddonsReconciler DEBUG Rectifying state for addon: {b66dbe14-6371-dba9-8f63-f2031cfa3a40}
1414010052164 Sync.AddonsReconciler DEBUG Rectifying state for addon: {6b496cd3-2299-120d-2bbf-fb5bcadf19e6}
1414010052165 Sync.AddonsReconciler DEBUG Rectifying state for addon: {74f60b82-12ef-8704-7114-2802023b9f97}
1414010052165 Sync.AddonsReconciler DEBUG Rectifying state for addon: {d44b47cc-9165-5b44-5841-a92d500ccae5}
1414010052165 Sync.AddonsReconciler DEBUG Rectifying state for addon: {b4a46c11-2945-5c38-9640-940aeb02e416}
1414010052165 Sync.AddonsReconciler DEBUG Rectifying state for addon: {37ab856c-b575-a4b5-33b2-9adc43f4ad10}
1414010052165 Sync.AddonsReconciler DEBUG Rectifying state for addon: {fed0ab6f-7546-a733-dc0d-a155df78f538}
1414010052167 Sync.AddonsReconciler INFO Saving reconciler state to file: addonsreconciler
1414010052180 Sync.Engine.Addons INFO 0 outgoing items pre-reconciliation
1414010052181 Sync.Engine.Addons INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1414010052182 Sync.Synchronizer INFO Sync completed at 2014-10-22 16:34:12 after 1.09 secs.
1414010052182 Sync.Declined DEBUG Handling remote declined: []
1414010052182 Sync.Declined DEBUG Handling local declined: []
1414010052183 Sync.Declined DEBUG Declined changed? false
1414010052183 Sync.Service INFO No change to declined engines. Not reuploading meta/global.
1414010052183 Sync.SyncScheduler DEBUG Next sync in 3600000 ms.
1414010052184 Sync.ErrorHandler DEBUG Some engines did not sync correctly.

How to fix "Sync encountered an error while syncing:Unknown error."

In mid July, after the firefox update, I had decided to close firefox like I usually do before I open the client for my MMORPG Aion, so I did. I end up not turning on firefox for a few days and when I did my bookmarks were gone as well as my toolbar bookmarks and my history. I start to wonder what happened and then I realised that there was a grey bar at the bottom of my browser stating, "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action.." I had no idea why this would happen as I never had this problem before so I look at the firefox support database but since I'm quite the greenhorn when it comes to programming there was only so much I could understand. I did try looking for corrupt or locked profiles but I saw none. Now as of today it's going on 2 months since the problem began and just today I recieved the firefox 32.0 update but still have this problem so I'm at my wits end and I not sure if I'll ever get it working again. Also my sync account is the one under the new system I had updated a few days before the problem began it also seems to be working on my other devices. Im lost without my bookmarks please help.

Hi crogs571
The first sync report shows an error with the history:
<pre><nowiki>1415979204255 Sync.Status DEBUG Status for engine history: error.engine.reason.record_upload_fail
1415979204255 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial
1415979204255 Sync.ErrorHandler DEBUG history failed: <html>
<head><title>413 Request Entity Too Large</title></head>
<body bgcolor="white">
<center><h1>413 Request Entity Too Large</h1></center>
<hr><center>openresty/1.7.0.1</center>
</body>
</html></nowiki></pre>

Firefox sync encountered an error while syncing

For the past week or so I've been getting an error bar at the bottom of Firefox stating "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action." If I click the Server Status button it says the server is working fine. I've tried resetting Firefox, no good. I've also tried removing this machine from my sync account, deleting places.sqlite and readding it to sync, also no good. Log is below:
1406993413879 Sync.ErrorHandler DEBUG Flushing file log.
1406993413915 Sync.Status DEBUG Status.service: error.sync.failed_partial => success.status_ok
1406993413928 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1406993414016 Sync.ErrorHandler DEBUG Log cleanup threshold time: 1406129414016
1406993414024 Sync.ErrorHandler DEBUG No logs to clean up.
1406993414874 Sync.Tracker.Forms DEBUG Saving changed IDs to forms
1406995020966 Sync.Service DEBUG User-Agent: Firefox/31.0 FxSync/1.33.0.20140716183446.
1406995020966 Sync.Service INFO Starting sync at 2014-08-02 11:57:00
1406995020968 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1406995020970 Sync.Status INFO Resetting Status.
1406995020970 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1406995020971 Sync.BrowserIDManager INFO Fetching assertion and token from: https://token.services.mozilla.com/1.0/sync/1.5
1406995020971 FirefoxAccounts DEBUG already verified
1406995020972 Sync.BrowserIDManager DEBUG Getting an assertion
1406995020972 FirefoxAccounts DEBUG enter getAssertion()
1406995020974 FirefoxAccounts DEBUG getKeyPair: already have a keyPair
1406995020974 FirefoxAccounts DEBUG getCertificate already had one
1406995020974 FirefoxAccounts DEBUG getAssertionFromCert
1406995020976 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true
1406995020976 Sync.BrowserIDManager DEBUG Getting a token
1406995021376 Sync.BrowserIDManager DEBUG Successfully got a sync token
1406995024961 Sync.Resource DEBUG mesg: GET success 200 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/info/collections
1406995024961 Sync.Resource DEBUG GET success 200 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/info/collections
1406995024962 Sync.Service DEBUG Fetching global metadata record
1406995024962 Sync.Service DEBUG Weave Version: 1.33.0 Local Storage: 5 Remote Storage: 5
1406995024962 Sync.Service INFO Sync key is up-to-date: no need to upgrade.
1406995024962 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys.
1406995024962 Sync.Service INFO Testing info/collections: {"passwords":1406679822.79,"tabs":1406959263.08,"clients":1406991311.66,"crypto":1400889147.85,"forms":1406919932.16,"meta":1406753141.68,"prefs":1406941219.82,"bookmarks":1406943828.39,"addons":1405605432.73,"history":1406959259.3}
1406995024962 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1400889147.85
1406995024962 Sync.Synchronizer DEBUG Refreshing client list.
1406995024962 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation
1406995024963 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1406995024963 Sync.Synchronizer INFO Updating enabled engines: 5 clients.
1406995024964 Sync.Engine.Bookmarks INFO 0 outgoing items pre-reconciliation
1406995024966 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1406995024968 Sync.Engine.Forms INFO 1014 outgoing items pre-reconciliation
1406995024969 Sync.Engine.Forms INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1406995025069 Sync.Engine.Forms INFO Uploading 0 - 100 out of 1014 records
1406995025070 Sync.BrowserIDManager DEBUG _ensureValidToken already has one
1406995025071 Sync.Collection DEBUG POST Length: 31377
1406995025962 Sync.Tracker.Clients DEBUG Saving changed IDs to clients
1406995025965 Sync.Tracker.Bookmarks DEBUG Saving changed IDs to bookmarks
1406995025969 Sync.Tracker.Forms DEBUG Saving changed IDs to forms
1406995077964 Sync.Collection DEBUG mesg: POST success 200 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/storage/forms
1406995077964 Sync.Collection DEBUG POST success 200 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/storage/forms
1406995077966 Sync.Engine.Forms DEBUG Records that will be uploaded again because the server couldn't store them: //4yZ8+hR2m5FUn2, 4zRZHcCeRQSgH16b, 03UOnjQ4SkyvSmgS, 0HUXqKGKTN+4b6vF, 4FVIbVBfSqC1qsa5, MgChmWlxSIa09hwD, 3f9lpaGRTEuYf6cy, +ABhlezKSE+j+uJr, 4deaq4JkQ5ud47e8, 0V9lOgTORfyvdiJt, 4XvNvoYPRzW4/2e/, 1s8vxO+tTr2bq8/P, /+g3EMa3S/mSAlvo, 2NtX4Gm+ShWOD5NC, 0l9rds5qR4SbyL8R, 1PN+T8DjQDCpDGhl, /1/hJGT0R3Cj0mzP, /2+PCZy9RI+eRZBr, 3SPERRclTnGDn1PL, /Mjy6oSGTeW7UYJK, 1qln/NiDSKGKOgN7, 4rVDaUhiRbacUl27, 2+r9VeXaTMecwJd+, /GriRh0TSkWmeHiq, 0qV1uMUlQlG4LN8T, +4fjmx4dQhm6VwQv, 4cB4ryoPSRWfH+Qt, 4DJ+IX2ST/SRoLTa, 4YzJwQdZQ8ynnboy, /eynWaG4Rtu3U2U6, 47/LnHr/TneMFAHH, +oVAE3yjS9So5B3z, 3AQ/vOiuTXeXGlig, 02xY2NuZR+GD52DC, +iXlos4JRbKjO/S9, 01O4Blh4TBKgvBLM, 0+GAnz6gSNeM0QcN, 2ax7qTuxQDKpq54z, 4I2QjBjLQvypQBF3, 3KT8pEjURZGjU6Zn, 3v1hOdfQTQihb3GK, 0g4MK5j6QbagTkTJ, 1PlfQQ4qTUWtOAqs, 2Qs2EafzQlqOG/97, +aJ/PthjQ/S76zPh, 1Wq8M46FS5KOonuP, 3fwhSxk1S5iNe9Ha, +BOteTdOSjC4QyCp, 2wvozoD1Qdye/LB6, 2X2+f6OXTxiRinaz, 2Cq880NsSh6CvdVb, +pbxXlgjRVGHqW7j, 2gVGKZnbSeWrwKXC, +x8Ae1XaRTmXHWpG, 255jiEbNQuyxli5f, 2DAcVXt4RAu7g4mM, /2bCG09BRfa6VN6q, 2plQjM3oRU+JQEVS, 4jLDG4PGQ/2rzson, 3a79Ok5KSquQ0VGX, 4SACO1RKStWA0wzn, 11vQVHt4R4CadxeO, 4B5+WJ7lQdychnKw, +XPvYCJXRA+FY9hN, 0vbw108kQ7WqKJRj, 1y5E33wrQfSYX+Fs, 3NPkENrPQp605yH0, 23UYDtZNQXm7tOeB, /ZduIWWjRxO1PTyr, 0LZFHnOaQLKkHk15, +q2rC2TvSnyfneCa, 4AacDMKFSuepaY8H, 0eG6qHROT4Cmr6E/, /pvJVU44Qc2Jte4U, 2VWAkKY1SjOBqhje, +DEy7cWpQE22keJ3, /HzWXi7jTDio8xjn, /ts2mZa9R/ySkqUz, 2KedijgXTXyWysKb, 0+8mpy7NS9GOa4DP, 1RpTsXzrRGWwXFex, /LLiMvmDRWqOxOGL, 1gNEMSPrTY+Ych2C, 4FxceLkfSF2p0PZK, 0hOh+sM+Sgej7ty7, 1ALlPTOSS+CX5UfH, +ccsMCYVS0ejOAvK, /WYNKiH3RRGGzG1T, 2BFOZ7fSRm6wDwbJ, +AsyelCyQsybj081, 22bOOxGwQ5qPXVNd, 4j0AbX/3TKyVr1c5, 0C1y6IzOTeWuuPtP, 4MvA7k/lTyeDk7mD, 2PTUlG/KR9i+jCV2, 1MMVnmjgSTqypJKz, /F/+1EY9TM+c3qO2, /23/2VoaSuW/HKps, 4JnZbzPXRjm9iK67, 2QMRhT7RQY6Op701
1406995078105 Sync.Engine.Forms INFO Uploading 100 - 200 out of 1014 records
1406995078105 Sync.BrowserIDManager DEBUG _ensureValidToken already has one
1406995078108 Sync.Collection DEBUG POST Length: 31437
1406995138212 Sync.Collection DEBUG mesg: POST fail 504 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/storage/forms
1406995138212 Sync.Collection DEBUG POST fail 504 https://sync-40-us-west-2.sync.services.mozilla.com/1.5/1804547/storage/forms
1406995138213 Sync.Engine.Forms DEBUG Uploading records failed: <html>
<head><title>504 Gateway Time-out</title></head>
<body bgcolor="white">
<center><h1>504 Gateway Time-out</h1></center>
<hr><center>nginx/1.6.0</center>
</body>
</html>
1406995138247 Sync.Status DEBUG Status for engine forms: error.engine.reason.record_upload_fail
1406995138247 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial
1406995138247 Sync.ErrorHandler DEBUG forms failed: <html>
<head><title>504 Gateway Time-out</title></head>
<body bgcolor="white">
<center><h1>504 Gateway Time-out</h1></center>
<hr><center>nginx/1.6.0</center>
</body>
</html>
No traceback available
1406995138247 Sync.Synchronizer INFO Aborting sync for failure in forms
1406995138247 Sync.Synchronizer INFO Sync completed at 2014-08-02 11:58:58 after 117.28 secs.
1406995138248 Sync.Declined DEBUG Handling remote declined: ["greasemonkey"]
1406995138248 Sync.Declined DEBUG Handling local declined: ["greasemonkey"]
1406995138248 Sync.Declined DEBUG Declined changed? false
1406995138249 Sync.Service INFO No change to declined engines. Not reuploading meta/global.
1406995138249 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 6289555 ms.
1406995138249 Sync.SyncScheduler DEBUG Next sync in 6289555 ms.
1406995138249 Sync.ErrorHandler DEBUG Some engines did not sync correctly.

There have been some issues reported with Sync.
See:
*[https://bugzilla.mozilla.org/show_bug.cgi?id=1045691 bug 1045691] - Firefox sync fails with "unknown error" graybar message and 502s
<i>Please do not comment in bug reports<br>https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i>

"Sync encoutered an error while syncing: Unknown error. Sync will automatically retry this action."

Hi,
I want to switch from Chrome to Firefox but I have an issue with the Sync feature.
It always shows the following error: "Sync encoutered an error while syncing: Unknown error. Sync will automatically retry this action."
I already tried this workaround but it did not work: delete my Sync account, completely reset my Firefox profile, import my Chrome bookmarks (using an HTML file), setup a new Sync account (using the same address email then the previously deleted one).
But I still get the error message.
I've seen in other threads that it could be an issue with the history so I also tried to delete it but it did not work either.
Here is my last sync-log file: https://pastebin.mozilla.org/8219943
Thanks for your help.

I've finally found a solution to that Sync issue:
I downloaded the "Places Maintenance" add-on and run the integrity check routine and it seems to have fixed the issue.
https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/

"sync encountered an error while syncing" (Firefox 4.0b12pre)

Fore weeks now, Firefox 4.0b12pre has not been able to sync. I get the following error message in the status-bar: "''Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action" [Sync Now]''
I have the nightly build on 2 PCs (Windows 7 64-bit). I have tried "Reset Sync" with no success. All of my backup bookmarks are from after the problem manifested itself (so I didn't do a restore from backup).

There was a server out last week. see below. now everything works great. thanks for the follow up.
To:
Subject: [Bug 744289] sync107.db.scl3 down
Do not reply to this email. You can add comments to this bug at
https://bugzilla.mozilla.org/show_bug.cgi?id=744289
Gregory Szorc [:gps] <[email protected]> changed:
          What    |Removed                     |Added
            Status|UNCONFIRMED                 |RESOLVED
        Resolution|                            |FIXED
           Summary|error in sync               |sync107.db.scl3 down
     Last Resolved|                            |2012-04-10 19:39:11
--- Comment #2 from Gregory Szorc [:gps] <[email protected]> 2012-04-10
19:39:11 PDT --- Well, this is embarrassing. It looks like one of our
servers was down and for whatever reason we didn't notice.
It should be working now. If you still see errors, please reopen this bug.
Configure bugmail: https://bugzilla.mozilla.org/userprefs.cgi?tab=email
------- You are receiving this mail because: ------- You reported the bug.

Error while syncing mail accounts

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