Error While trying to connect to System

Question

Dear Experts,
I have raised an issue with SAP and they are trying to connect to our system, but getting connection error.
From SM59 i got the following error.
Error Details from SM59 - ABAP -SAPOSS -  Connection Test
Logon     Connection Error
Error Details     Error when opening an RFC connection
Error Details     ERROR: CPIC program connection ended (read error)
Error Details     LOCATION: SAP-Server gccprdci_GCP_01 on host gccprdci (wp 0)
Error Details     COMPONENT: CPIC
Error Details     COUNTER: 538
Error Details     MODULE:
Error Details     LINE:
Error Details     RETURN CODE: 223
Error Details     SUBRC: 0
Error Details     RELEASE: 701
Error Details     TIME: Fri Jun 24 11:06:12 2011
Error Details     VERSION:
Please help on how to open the connection

Answer 1

Error Log From dev_rout
Sat Jun 25 18:55:10 2011
ERROR => SncPAcquireCred()==SNCERR_GSSAPI  [sncxxall.c 1439]
      GSS-API(maj): No credentials were supplied
      GSS-API(min): No credentials found for this name (not logged on) (USER=SYSTEM)
    Could't acquire INITIATING credentials for
    name="p:CN=XXX_SAP_ROUTER, OU=0000XXXXXX, OU=SAProuter, O=SAP, C=DE"
<<- SncSessionInitiatorAK()==SNCERR_GSSAPI
  'target_acl_key' (addr=01D1F8B8, len=86) full hexdump
  0x00000  00030401 00080606 2b240301 25010000  ........ +$..%...
  0x00010  00443042 310b3009 06035504 06130244  .D0B1.0. ..U....D
  0x00020  45310c30 0a060355 040a1303 53415031  E1.0...U ....SAP1
  0x00030  12301006 0355040b 13095341 50726f75  .0...U.. ..SAProu
  0x00040  74657231 11300f06 03550403 13087361  ter1.0.. .U....sa
  0x00050  70736572 7632                        pserv2          
ERROR => NiSncIInitHdlSecurity: SncSessionInitiatorAK failed (rc=-4;002FDDD8) [nisnc.c      1082]
ERROR => NiSnc2Connect C3/-1, 194.39.131.34 (rc=-17) [nirout.cpp   2816]
ERROR => NiRClientHandle: NiRExRouteCon for C3/-1 'gccprddb.gulfcement.local' failed (rc=-17) [nirout.cpp   2243]
ERROR => SncPAcquireCred()==SNCERR_GSSAPI  [sncxxall.c 1439]
      GSS-API(maj): No credentials were supplied
      GSS-API(min): No credentials found for this name (not logged on) (USER=SYSTEM)
    Could't acquire INITIATING credentials for
    name="p:CN=XXX_SAP_ROUTER, OU=XXXXX, OU=SAProuter, O=SAP, C=DE"
<<- SncSessionInitiatorAK()==SNCERR_GSSAPI
  'target_acl_key' (addr=01D1F8B8, len=86) full hexdump
  0x00000  00030401 00080606 2b240301 25010000  ........ +$..%...
  0x00010  00443042 310b3009 06035504 06130244  .D0B1.0. ..U....D
  0x00020  45310c30 0a060355 040a1303 53415031  E1.0...U ....SAP1
  0x00030  12301006 0355040b 13095341 50726f75  .0...U.. ..SAProu
  0x00040  74657231 11300f06 03550403 13087361  ter1.0.. .U....sa
  0x00050  70736572 7632                        pserv2          
ERROR => NiSncIInitHdlSecurity: SncSessionInitiatorAK failed (rc=-4;002FDDD8) [nisnc.c      1082]
ERROR => NiSnc2Connect C3/-1, 194.39.131.34 (rc=-17) [nirout.cpp   2816]
ERROR => NiRClientHandle: NiRExRouteCon for C3/-1 'gccprddb.gulfcement.local' failed (rc=-17) [nirout.cpp   2243]
What should be done