Error while trying to install Crystal Reports 2008 SP3

Has anyone else come across this error before when running the SP3 update installer;
Crystal Reports 2008 SP3 Update is not allowed to install because a patch with a higher version was detected.
The installation then terminates.  There has been nothing installed on this server to do with Crystal, aside from CR2008, SP1 and then the attempt at SP3.
ANY help appreciated
Edited by: Ludek Uher on Aug 18, 2010 2:07 PM

Priyanka,
I'm already extremely annoyed that a new server build requires installation of CR2008, then SP1 before SP3 will even allow installation.  Adding SP2 into the mix just makes it seem like none of the developers tested anything (which I'm seeing from just about every software company I deal with these days).
Besides, the 'SAP Business Objects Support Software Downloads' page no longer lists SP1 or SP2 as available downloads, so I'm going to have to try Don's solution first.
Regards.

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    I would suggest calling the Customer Service department; you can get the info from the following link:
    http://www.businessobjects.com/company/contact_us/
    Call either the Canadian or USA number. If they can't help you directly, they should be able to tell you who you need to contact to resolve your issue.
    Hope this helps!!
    Regards,
    Shweta

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