Error while trying to Lock the data in Essbase

Hi All,
I am currently facing a issue in Essbase when I am trying to lock the data it shows me the following error message.
Error Encountered is : "You do have sufficient access to perform a lock on this database". I have checked with the administrators / support team and according to them there is nothing wrong with my access. I have the write access to the database and I should be able to lock and send the data but they are unable to figure out why my access is not working or i am facing the above issue. They asked me to select update mode in the essbase options and try but even that didn't work. I am able to make the changes on the same data in Hyperion Planning. I want to lock and send the data directly to server. But I am unable to lock the data. Please expedite.
Thanks a lot for your help in advance.

From your post, it sounds like the problem is not Update mode since you mentioned you tried turning it on (I do not recommend having it on). It does sound like a security issue. Depending on the version, planning and Essbase can use different IDs for the same perosn (If I remember planning used to create two IDs one for planning and one for Essbase) The Essbase id had less access than the planning id did. I would test this by having a test Essbase ID set up that has write access and see if that ID can write directly to Essbase. If it can, I would look at filters and groups the ID is on to see if there is some sort of conflict. I have sen that message when a user had read access to part of the DB and write access to another part, but they were pulling data from the read access section only

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