Error while trying to open the template library from a client - ver4.2

I receive the message below when trying to open the tempalte library (have refreshed cache, reproc security).
Any help is appreciated. All other functions seem to work except the eAnalyze template library:
T          "he description information is missing. Do you want to update your template information from the server?"
             Yes or No
Yes u2013 prompts a u2018download fileu2019 refresh. It returns u201Cupdate Completeu201D, select OK and get the following message:
              "Description information is missing. Please contact your administrator."

I have moved this thread to the [BPC MS forum|SAP Planning and Consolidation, version for the Microsoft platform;. Notice the sticky [note|Please do not post BPC, SSM or FI/CO questions here!; at the top of the FPM - General (PCM, FC, Other) Forum whereby we announced new dedicated forums for BPC which are the proper place to post your questions regarding BPC in the future.
[Jeffrey Holdeman|http://wiki.sdn.sap.com/wiki/display/profile/Jeffrey+Holdeman]
SAP Labs, LLC
BusinessObjects Division
Americas Customer Solutions Adoption (CSA) team

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Welcome to the forums !
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Srini

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    Request URL:
http://mysrevr/x/_layouts/xlpreview.aspx?ui=en-US&rs=en-US&WOPISrc=http://myservernames1/_vti_bin/wopi.ashx/files/f36d669ceb814d67bdad0e1e1f98e466&wdSmallView=1
    Request path: /x/_layouts/xlpreview.aspx
    User host address: 10.81.138.92
    User:
    Is authenticated: False
    Authentication Type:
    Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
    Thread ID: 13
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
    Stack trace:    at System.Collections.Generic.TreeSet`1.AddIfNotPresent(T item)
   at System.Collections.Generic.SortedDictionary`2..ctor(IDictionary`2 dictionary, IComparer`1 comparer)
   at Microsoft.Office.Excel.Server.ServiceHost.ServiceHost.GetInstalledUICultures()
   at Microsoft.Office.Excel.Server.ExcelServerRegionalSettings.IsUICultureSupported(String cultureTag, CultureInfo& cultureInfo)
   at Microsoft.Office.Excel.Server.ExcelServerRegionalSettings.SafeSetCurrentUICulture(String cultureTag, Boolean useOleo, Boolean allowCustomFallback)
   at Microsoft.Office.Excel.Server.ExcelServerRegionalSettings.SafeSetCurrentUICultureFromFrontEnd(String uiCultureTag, Boolean allowFallback)
   at Microsoft.Office.Excel.Server.ExcelServerRegionalSettings.SafeSetCurrentCulturesFromFrontEnd(String uiCultureTag, String dataCultureTag)
   at Microsoft.Office.Excel.Server.ServiceHost.ServiceHost.Microsoft.Office.Excel.Server.Host.IEwaHost.SetCurrentCulturesFromContext(HttpContext context)
   at Microsoft.Office.Excel.Server.ServiceHost.ServiceHost.Microsoft.Office.Excel.Server.Host.IEwaHost.PreProcessRequest(HttpContext context)
   at Microsoft.Office.Excel.WebUI.XlPreview.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

I have the same issue while opening the file , i have checked every thing twice. but unable to fix this thing . can any one help.
One more thing which is i am wondering none of the MS representative replied on this post which is originally posted on March 27-2013.
is microsoft alive??
Imran Bashir Network Administrator MCP, JNCIA-EX,ER,JNIOUS +92-333-4330176

While trying to open the mail , it shows a blank screen then went to home page.

while trying to open the mail , it shows a blank screen then went to home page.

Hello there, Nina2800.
It sounds like you are having issues connecting to the iTunes Store and getting a blank page. The following Knowledge Base article offers up some great steps for verifying connectivity:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshooting on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your internet service provider (ISP) may be blocking your access.
Update iTunes to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. To configure your firewall, please refer to the "Blocked by firewall" section in this article.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve any issues with your keychain.
If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
If the issue still persists, contact your internet service provider and confirm that the ports and servers in this article are enabled over your network.
Additionally, this article provides some additional recomendations if the issue persists:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Error while trying to open RME home in Ciscoworks LMS 3.2

Dear friends,
I get the following error while trying to open RME home.
"Error occurred while fetching Out-of-Sync count"
Here's the exact error message:
HOME0004: Error occurred while fetching Out-of-Sync count. Check RMEHome.log for more details.
Pls advise.
Thanks a lot
Gautam

Dear Jason,
Now, i dont get this error and the home page opens but i get the following message in red text for some portions of RME:
You are not authorized to view the detailsI also tried creating another user with full privileges and used his login but still i see the same results.I had installed LMS the first time in non-ACS mode and the second time i re-installed on top of the previous installation again because i got some Apache errors. I dont think that the reinstall prompted me for the ACS mode but from what i see, it is local and not ACS.Do you think that i should try to reinstall again Ciscoworks? Is reinstall better or uninstall and a subsequent fresh install?

Error while trying to open the template library from a client - ver4.2

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