Error while trying to run the Crystal Report ADD ON on SAP 8.8 Patch 12

Hello Expert,
I have installed Crystal addon version 2.0.07 on SAP 8.8 P12.While trying to start the crystal addon I am getting the following error.
"External connection to DB Failed.Please re-run the account setup with super user login."
regards,
pankajk

Hi Gordon,
I am unable to see the crystal manager in the menu after the installation of SAP 8.8.Only at the Tool there is Preview for th external crystal report.How to visualize the cyrstal report manager in SAP 8.8.
regards,
pankajk

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Error while trying to run the Crystal Report ADD ON on SAP 8.8 Patch 12

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