Error while uploading document to service desk ticket

Hi all,
I get error while uploading document to ticket
Message No: SKWF_SDOKERRS119 .
If iam correct I have given all the required authorisation mentioned in security guide.
what could be the reason for this kind of behaviour
Best Regards,
Alok

hi
what is your solman version? chk the sap note
[ Note 1401196 - Work Centers: attachment not saved in Incident Management|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1401196]
might be this helps,
[Message No: SKWF_SDOKERRS119|Message No: SKWF_SDOKERRS119]
jansi

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    please assists me.

    Shantanu,
    Please check the files which you are upload is empty or unknown format. If everything seems valid then try to check for the corresponding SAP Note in service.sap.com
    Ram

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