Error WIJ 20002

Question

user is not able to create a new webi report........ every time when he tries to create a new webi report he gets a error as below
the web Intelligence java report panel cannot connect to the server,close the reportand try to connect again  or see your Businessobjects administrator (Error:WIJ 20002)"
tried mapping cdzisapi.wis nogo
tried to reduce the application execution level to low nogo
OS win 2000
IIS 5
tried all possible ways but refering Internal KB
requesting somebody to help me
thanks and advance
regards
Pap

Answer 1

This sounds like a timeout error and can occur from any number of places - Application Server, Universe, Webi, Corba.  Here are a few of the places to check... there are more, but require going into the registry.
Tomcat
ConnectionTimeout
Defines time, in milliseconds, before a request terminates. The default value is 60000 milliseconds. To disable connection timeouts, the connectionTimeout value should be set to -1.
          o 1. Go to C:\Program Files\Business Objects\Tomcat\conf\
          o 2. Edit server.xml
          o 3. Look for the line that says "Connector on port 8080"
          o 4. In this section modify connectionTimeout="20000" to connectionTimeout="-1"
Universes
Execution Timeout
Universe designers have the ability to limit the amount of time a query can run for before it is stopped. If the universe stops the query from running before all the data is returned you may receive an error.
To ensure that the report is not being limited on the amount of time it can run for, check the following:
          o 1. Import the universe using Designer
          o 2. Go to File->Parameters->Controls Tab
          o 3. Increase 'Limit execution time to'
          o 4. Save and re-export universe
Connection Timeout
The number of minutes before an idle connection to the Web Intelligence Report Server will be closed.
When a user launches the Java Report Panel, their CMS session is copied to a cadenza session, which is now controlled by this timeout switch.
          o 1. Log into the CMC
          o 2. Go to Servers->WebiReportServer
          o 3. Set the Connection Time Out
WebI Report Timeout
WebI designers have the ability to set a limit on how long a query can be run on a database before the query is stopped.
          o 1. Edit or create a new WebI report using the Java Report Panel
          o 2. Choose Edit Query->Properties,
          o 3. Now deselect or increase the 'max retrieval time' setting.