Error with acrobat in workspace

We have deployed Workspace ES2. Our new desktops have acrobat 9 installed, but not Reader. Workspace has operated without any issues for over 2 months for our limited number of users. Yesterday, I opened a PDF form outside of workbench inside acrobat. I then edited the form and it launched designer for me to view the edit layout of the form. I did not change the form. I then closed the form and exited Acrobat. That form remained on my desktop and was NOT imported into workbench or any application in LiveCycle. I then logged into workspace to open a completely different form and I see a new error message that I have never encountered before: "Warning. You must install Adobe Reader to view this form. Would you like to install it now?" I select "no" and I cannot view the form. Our end users will not be able to install reader separately, everyone has acrobat.
All other identical machines can view workspace and forms just fine. I opened a ticket with Enterprise Support and they are asking me to reinstall Acrobat to fix the issue. I am not convinced this is the issue, although it could be. I can correctly open PDFs from my filesystem as well as from a web page. It opens acrobat just fine.
Has anyone else experienced this issue?

Hi,
I finally found a solution to this problem and I can now access pdf forms in LiveCycle Workspace - YES
I followed this guide to an solution:
http://forums.adobe.com/thread/391736?start=200&tstart=0 =topic 205!
I found out that my registry "HKEY_CURRENT_USER\Software\Adobe" was 2734 KB!! on my normal user that got the error in Workspace.
I have an admin user and when I exported the same registry key it was only 75 Kb. My admin user did not have the error in workspace.
The registry "HKEY_CURRENT_USER\Software\Adobe" for my normal user account was holding all kind of outdated settings from my 9 years in the company. I deleted all keys for products and versions no longer installed/used.
*Remember backup before you start deleting*
I then saved and restarted the PC. I logged in to my normal user account. I then open workspace and was able to open a pdf form
I hope this solution can help a lot of people outthere. I spend almost a full day to find a solution so happy to share
Thomas Groenbaek
Jyske Bank
Denmark

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(see script code below)

--------------4664B2E88D6DAA384C7E1BC4
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Applied CD wrote:
> Yes, I've seen it and so have a few others but I don?t
have a solution yet.
> Take a look at this thread:
>
>
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?catid=187&threadid=
> 1278152
>
> My tone was a little rough to start off with, we were
having a bad day here ;-)
OK, just looked at the above thread. So, does appear to be an
Arobat issue. Though
not sure why it happens on some computers and not on others.
Are there any big
differences between the working computers and non working
ones - maybe CPU. I have
just emailed Gary Smith, the developer of Buddy API to ask if
he's heard of the
issue and if he can offer any suggestions. I'll post back
here with what response I
get.
regards
Dean
Director Lecturer / Consultant / Director Enthusiast
http://www.fbe.unsw.edu.au/learning/director
http://www.multimediacreative.com.au
email: [email protected]
--------------4664B2E88D6DAA384C7E1BC4
Content-Type: text/html; charset=us-ascii
Content-Transfer-Encoding: 7bit
<!doctype html public "-//w3c//dtd html 4.0
transitional//en">
<html>
Applied CD wrote:
<blockquote TYPE=CITE>Yes, I've seen it and so have a
few others but I
don?t have a solution yet.
 Take a look at this thread:
<a href="
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?catid=187&threadid=">http://w ww.adobe.com/cfusion/webforums/forum/messageview.cfm?catid=187&threadid=</a>
 1278152
 My tone was a little rough to start off
with, we were having a
bad day here ;-)</blockquote>
OK, just looked at the above thread. So, does appear to be an
Arobat issue.
Though not sure why it happens on some computers and not on
others. Are
there any big differences between the working computers and
non working
ones - maybe CPU. I have just emailed Gary Smith, the
developer of Buddy
API to ask if he's heard of the issue and if he can offer any
suggestions.
I'll post back here with what response I get. 
 
regards
 Dean
Director Lecturer / Consultant / Director Enthusiast
 <A HREF="
http://www.fbe.unsw.edu.au/learning/director">http://www.fbe.unsw.edu.au/learning/director </A>
 <A HREF="
http://www.multimediacreative.com.au">http://www.multimediacreative.com.au</A>
 email: [email protected]
 </html>
--------------4664B2E88D6DAA384C7E1BC4--

Error with acrobat in workspace

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