Error with Concurrent Manager

Hi,
I m newbie to oracle apps..Now i m facing an issue in the Councurrent Manager..The issue is
When submitting the program it being in Pending Normal state.
Diagnostics:-
The concurrent manager defined to process this request is not active in the current work shift. The request will not process within this work shift.
Contact your system administrator to verify that the concurrent manager work shifts are defined correctly.
All the Concurrent Manager Target Process having 0 value.
Internal Manger has 14 pending requests and CRM has 4 pending requests.
please advise me,
Thanks,

when i try to stop the Concurrent Manager i m getting error
adcmctl.sh stop apps/apps_passwd
Database connection could not be established. Either the database is down or the APPS credentials supplied are wrong.Are you passing the correct apps password (which is apps by default)?
Please also run cmclean.sql as per (Concurrent Processing - CMCLEAN.SQL - Non Destructive Script to Clean Concurrent Manager Tables [ID 134007.1]).
If you still have the same issue, please run ccml.sql script (Concurrent Processing - CCM.sql Diagnostic Script to Diagnose Common Concurrent Manager Issues [ID 171855.1]).
Thanks,
Hussein

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