Error with crystal report using SAP GUI

Hi,
While using crystal report in sap gui i get the following error. I already googled and only found one thing on this forum that talks about this and it was never solve. Can you please help me? Thank you
Errors in Crystal Reports Installation(SupportsSAPQuery)
Message no.ALVHT218
Diagnosis:
This function requires that Seagate Crystal Reports and the Functional Area drivers(InfosetDrivers) from Seagate software are installed.
This sotware is either not available on your frontend or has been installed with errors
System Response:
The action has been terminated
Once again
thank you

Hi
Please check if you have installed all the SAP transports which are required for Crystal Reports to run based off SAP.
Regards
Sourashree

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