Error with Custom Menu while accessing template

Hi Experts,
We are facing an issue in SAP BPC 7.5 MS SP with the Customs Menu Option, one user is not able to access Custom menu in Excel interface. All other person who are part of the group are able to use this option. The Dropdown menu which contains the Report details is not listing any report names and Team Drop down is listing a value "EV__DEFAULT". User is getting error like "You are not authorized to access this application []".
But when i tried using same set of security access through another User ID ,I was able to access the Custom menu.
Tried clearing the cache for the User who is facing the issue, but it didn't worked.
Any Help in understanding what may be the reason for this issue.

Hi Poonam,
which sp have you installed?
which office version please?
I've seen this error when a user had an action pane with dirty values, e.g. Time=2007.TOTAL try setting before all the action pane with valid values where you have some data and after open the custom menu.
Regards
Roberto

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Error with Custom Menu while accessing template

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