Error with iTunes 7.1

I just upgraded to 7.1 and when I try to get onto iTunes, this erroe message comes up: Problem with Shortcut: This action is only valid for products that are currently installed."
what does this mean? better yet, can anybody help me fix it? thanks

Hey. Thanks with the info, but last time I reinstalled iTunes and quicktime it got me to even more problems with not being able to load iTunes also. I upgraded to 7.1, then bought a song a night ago, closed out, and tried to go on it about a day after that, and the error-"This action is only valid for products that are currently installed." I guess this means that there is something wrong with my computer, but I still have no clue of what the error message is actually saying. Thanks a lot for the help anyway, but can anybody give me any more information on this? Any help wold be greatly appreciated.
I NEED ITUNES!!!!!
-Musicman

Similar Messages

I continue to get r6025 runtime error with iTunes version 10.6.3.25. Have uninstalled and reinstalled twice. Happens when I search in iTunes Store. Ideas to fix?

I continue to get r6025 runtime error with iTunes version 10.6.3.25. Have uninstalled and reinstalled twice. Happens when I search in iTunes Store. Ideas to fix?

Hi,
got it fixed! My Son had both files on his Win7 iTunes installation. Never mind he had no issues whith ths iTunes and iPhone Sync. So I checked my other Win XP PC, where I don't have this problem syncing my ipad, and surprise. Both files do NOT show up on this PC. So I renamed the iTunesPhotoProcessor.exe I found under c:\program file\iTunes and synced again my iPhone and it went through without any error. So the problem might be and unremoved iTunesPhotoProcessor.exe or the missing iTunesPhotoProcessor.dll under the iTunes install root folder and this even if I had checked that the folder was completely removed during iTunes unistall.
Please try yourselve and just rename the iTunesPhotoProcessor.exe to iTunesPhotoProcessor.exe_ under c:\program file\iTunes or get a copy of the missing iTunesPhotoProcessor.dll and cp to c:\program file\iTunes.

How to fix Communications error with Itunes in FronRow

I've had the " An error was encountered while communicating with itunes" message whilst trying to play music in Fron Row.
I ran Apple support and they advised me to check on the settings for where the itunes library was located. I did this and stiil the error persisted.
After much searching I found the solution... Completely remove iTunes then reinstall it.
Heres how...
Drag the application's icon to the Trash. Open the /Home/Library/Preferences/ folder and look for one or more preference files named "com.apple.iTunes....plist" and drag them to the Trash. Look in /Library/ folder for an iTunes folder and if you find one drag it to the Trash. Look in /Home/Library/ folder for an iTunes folder and drag it to the Trash. Last, in /Home/Library/Preferences/ByHost/ folder look for two files with names com.apple.nnnnnnn.plist and drag them to the Trash.
Open Activity Monitor (Utilities folder) and in the process list look for iTunesHelper. Select it, then click on Quit Process icon. Quit or Force Quit the process. Now open the Accounts preference pane, click on Login Items tab, look for the iTunesHelper entry and select it, then click the "-" button and remove it from the list.
Empty the Trash. This should fully remove iTunes and its associated files/folders.
It works like a dream, the communication error has gone and I can play music once again. Hope someone might find this helpfull

I'm glad you found a solution that worked for you and appreciate your clear description.
It does seem a bit drastic, however. For others I would suggest at first trying one or both of these Apple support suggestions:
http://docs.info.apple.com/article.html?artnum=302533
http://docs.info.apple.com/article.html?artnum=93313

5002 error with iTunes 9.1 when updating apps

I'm getting a 5002 error whenever I attempt to update an individual app via a 'Get Update' button in iTunes on all accounts on the machine. The app still downloads, but the error dialog comes up every single time. This did not occur prior to an update to Mac OS X 10.6.3 and iTunes 9.1.
Anyone else having this problem or know of a fix? Note that I have already tried the following:
- Clean/reinstall of iTunes.
- Removal/re-add of all apps (and confirmation that even with iTunes only having one app 'installed' the same problem occurs).
- Update of account details.
- Removal and deletion of all ad-hoc builds/apps with 'generic' icons.
Full error message:
"We could not complete your iTunes Store request. An unknown error occurred (5002).
There was an error in the iTunes Store. Please try again later."
This doesn't happen with 'Download All Free Updates', but with multiple account downloads still broken, that button's only an option for me if the apps are for a single account.
Message was edited by: CraigG

The updates still download on my Mac, too - but the dialog is clearly something that shouldn't be there. Regarding the 'major version' error, that, as I stated, is down to multiple accounts. According to my communication with Apple, this is not intentional, but there's also not a timeframe for a fix. (This error started when the update screens started showing apps from all accounts, not just the one signed in.)

Error with iTunes "The iPod Group Storage cannot be used with iTunes...."

I bought a usb hub to accomodate my multiple usb devices. I plugged my iPod into this and got the following error:
"The iPod Group Storage cannot be used with iTunes because it is not formatted properly."
I plugged the iPod into the computer rather than the hub. Same thing
Tried to restore, per the error message's direction. It says it has restored it to factory settings, then it brings up that message again.
I uninstalled and re-installed iTunes. Same thing. It was playing fine but it needs re-charging now and it won't because of the error.
Does anyone have any ideas? I don't know what to do now.
Thanks.

Try to reset your iPod using the recovery mode as described in this support article
However, this will erase the iPod completely. If you have an iTunes-backup on your computer you can restore your iPod settings later from the backup.
I have never tried this in WIndows, however. The procedure might be slightly differeent.

IPhone 3G 2.1 connection error with iTunes 8 on Windows Vista Enterprise

I was previously able to connect my iphone with my work computer (Windows Vista Enterprise) and it would recognize my phone. However, since I updated my iphone to version 2.1, it will not recognize the phone and gives me the following error message:
"iTunes could not connect to the iphone because an unknown error occured (0xE8000024)."
I am able to connect my phone with version 2.1 to my home computer running Windows XP SP2.
Any idea what may be causing the connection error in Windows Vista?

Hey TranceCadet,
This could be caused by a USB connection issue.
Make sure the iPhone is directly connected to a high speed USB port on the PC and not plugged into a hub, monitor, or keyboard. Disconnect any other USB devices, other than the keyboard and mouse.
This article has some general USB troubleshooting tips: http://support.apple.com/kb/TS1286
You may also want to disable or reconfigure any security software. This article will walk you through putting the PC in a selective startup mode, which will bypass most application conflicts.
http://support.apple.com/kb/HT2292
Jason

Error with Itunes store.

I'm having trouble with itunes latly. I can access my account but can't get to the home menu or music est. I also can connect my ipod.
I've recently updated to version 10.4.
I've run a diagnostic and this is what came up:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Alienware Aurora
iTunes 10.4.0.80
QuickTime 7.6.9
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 00DEAAA80EF78510
Current user is not an administrator.
The current local date and time is 2011-07-28 15:45:33.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 5670
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.4.0.80 (x64) is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {DE15643F-6F47-4B90-9DE2-80C47FBD1C9C}
Description:    Killer Xeno NDIS EDGE Interface
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 17:00:00 1969
Lease Expires:    Wed Dec 31 17:00:00 1969
DNS Servers:
Adapter Name:    {D88B6FD4-4703-474B-94BA-723492D738D7}
Description:    Broadcom NetLink (TM) Gigabit Ethernet
IP Address:    192.168.1.100
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:    Yes
DHCP Server:    192.168.1.1
Lease Obtained:    Thu Jul 28 04:27:18 2011
Lease Expires:    Fri Jul 29 04:27:18 2011
DNS Servers:    24.116.2.50
        24.116.2.34
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
SSL 3.0 Support:    Enabled
TLS 1.0 Support:    Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-07-28 15:42:54.
I just want to know if it's just me or if the store is down itself?

I have been recieving the same error for the last three days (Feb '08) I can access every part of the iTunes store except shopping cart. I get the same message on two different PC's.
I have been using Shopping Cart as a "wishlist" and really dont want to have the contents cleared as I cant remember everything I've put in there. This bug seems fairly prominent on Apples part based on the number of posts about it in the forums.
Can someone point me to a good source of info on a fix for this?

App Install error with iTunes 7.7 (Facebook and MySpace Apps)

Whenever I try to sync either the Facebook or MySpace apps from the App Store, I receive the following error:
The application "Facebook" was not installed on the iPhone "Ray's iPhone" because an unknown error occurred (0xE8000013).
and
The application "MySpace" was not installed on the iPhone "Ray's iPhone" because an unknown error occurred (0xE8000013).
I've tried deleting and redownloading the apps multiple times. Anyone else had this problem or gotten around it?
Thanks - Ray

I downloaded a few free apps also and it didn't take. When I tried downloading it again it said that it's already downloaded and I have to sync the phone up with iTunes and click Store -> Check for purchases.
Well I did that, but the Store is still down so it didn't sync it with the phone. I'll keep trying.

Keep getting an error with itunes Please help

I'm a first time user with itunes I just bought my ipod a couple of months ago and everything has been working fine, but when I went to charge my ipod and all my music had been taken off my ipod. I did mess with my settings a little bit and I think that is what caused that to happen. well I put the default settings back on and I went to sync my music and about half way through i got a message that Could not sync my file and error (-69) has occurred. If anyone can help please do!

See if this trouble shooting article helps.
iTunes displays error 69 when syncing iPod.

Sync error with iTunes

My iPhone has been having a weird problem. When I sync it with iTunes, it gives me an error message saying "The iPhone 'xxxx (iPhone name)' cannot be synced. An unknown error occurred (13019)." However, when I look at my iPhone, everything that should have been synced is, including new information that was not on the iPhone prior to syncing.

I have the same problem. Last week, I went to an Apple Store, but there were no Genius appointments available. I was redirected to a manager, who explained how to fix it. It didn't work for me, (I still no longer have any music from my Itunes library on my phone), but maybe it will work for you. Here are the instructions I was given:
1. Plug your phone into a USB port on your computer.
2. When the error message pops up, click out of it.
3. In the menu on the left, right-click on your Iphone; Left-click "transfer purchases."
4. Right-click on your Iphone again; Left-click "back-up."
5. Right-click on your Iphone again; Left-click "restore from back-up."

-42023 error with iTunes 8

This is an excerpt from my email to iTunes Store Support. I've found quite a few others experiencing this error (though the previous discussions on this I read on this board I can't seem to locate now??) but found it on quite a few other discussion boards. I thought this my be useful to others.
+The -42023 error which I've and others have repeatedly received is a problem with the iTunes Plus Upgrade only and occurs as the track tries to replace the earlier DRM track and a conflict happens with the file rights/permissions. This then causes problems playing any iTunes purchased DRM purchased tracks requesting computer authorization (which will not work - will only loop the same request and denial to play). As I've said this will rectify itself simply by restarting iTunes, but if you have downloaded tracks which are in download cue which have received the -42023 error, you will lose those tracks. iTunes Store sees these as already downloaded even though they errored out and never updated the tracks. They will be in your username/itunes/itunes music/downloads folder but will not be able to be opened.+
I may be wrong about some of the details of what precisely is happening but it certainly appears consistent with my experiences. If someone has any further info I (and maybe Apple) would be very interested to hear.
Thanks
Updated Note: It appears this error has happened to others purchasing new tracks, though that has not been my experience.
Message was edited by: tcb

Correction.
It is not only with iTunes Plus Upgrade. I just tried redownloading an iTunes Plus album after support reauthorized them and only 3 of the 22 tracks downloaded without the error. Repeated efforts so far have been fruitless. Even tried deleting the download folder which will restart the download from scratch with the same error.
Now if I don't get these before I restart iTunes at some point in the future I'll loose these again and will have to go through the whole support rigamaraw all over again.
By the way I have no operating firewall nor any web accelerator or the like and have no network problems.
I hope Apple fixes this. It would be nice if they'd even admit it exists.
update: And yes any earlier purchased DRM protected 128 iTunes files request authorization (which it won't accept) and so I can't play until I restart iTunes, which means I loose all the files I'm trying to download.
PAIN IN THE A**
Message was edited by: tcb

Found New Hardware Error with iTunes and Motorola L7 SLVR

Hi,
I reinstalled iTunes because when I connected my phone via USB I would get an error in Found New Hardware Wizard: There was a problem installing this hardware. Motorola Motorola Phone USB Device. After reinstall, I opened iTunes and no error until it asked me to 'convert my phone for use with iTunes'. Once I said yes, it did something to the phone and then the error re-occurred. I am using the latest version of iTunes.
Shiff1

None of the steps outlined in the referenced document resolved the problem. In addition, simply connecting the iPod to the system now has the added effect of freezing my wireless connectivity. I can still get iPod connectivity to the system, but I'm offline until I reboot again (w/o the iPod connected).
When I try the second set of steps recommended in the attached note ("Disable conflicting System Services and Startup Items"), and had only the iPod selected, the system would not allow a complete boot up at all (kept sending me back to edit the System Services screen). It would then not allow me to restore the system to the selections that were previously on the computer. A mess!!
I ended up doing a complete system restore (back to a prior system configuration) and that corrected the problem. But, of course, I continue to get the error when booting up that "new hardware found".
Any other ideas?

Error with iTunes 11- Can't delete lyrics

Hello,
I found a couple of posts on the same topic I'm about to ask but didn't find an answer anywhere. So I'm putting forth the issue again.
Error 1: For some songs, there are some lyrics which I want to delete. I do that through the info pane (cmd + i) and press ok. But when I check again, the lyrics re-appear.
Error 2: So I figured out the only way to get rid of the lyrics was to insert a space or dot in its place, as leaving it blank made the old lyrics reappear. It worked. But later when I sync this song to iPhone 5, the lyric remains what they were originally, no matter what I change on my mac. The same song shows separate lyrics on my mac (the one I recently changed) and shows the old original lyrics on my iPhone 5.
Is this some irreversible tweaking in tags done by the person who originally released the song or is it an error in itunes?
Please suggest a solution as I have googled a lot but nothing has helped so far.
Details: Mac OSX Mavericks / iTunes 11.2.2 / iPhone 5 / iOS 7.1.2

I faced the same problem and tried a lot of the solutions but none don't work and a blank space as told here is not a 100 % solution. I found a complete solution for it. It has got to do with the tagging of the songs. MP3 has two tags one is version 1 and version 2, iTunes seems to work well with Version 2 and when information is missing it updates it from the version 2 tag and the lyrics info is back even after deleting in iTunes.
Try this solution and it works like ****.. Download a MP3 tag editor and delete all the problematic info from both version 1 and version 2 tags preferably delta all version 1 tag data from the MP3 file and you are set. the best client I found for Mac running Mavericks is kid 3 found in source forge, the link is given below.
http://sourceforge.net/projects/kid3/
Then delete all the songs from iPod/iphone/ipad then re sync with iTunes on your mac.

Error with itunes 7 installation

When I try and install the newest itunes an error comes up during installation. It reads, "Error 1921. Service Ipod. Service could not be stopped. Verify that you have sufficient privileges to stop system services."
I am trying to sync my new ipod with itunes. When I open itunes it says my ipod is not properly synched. That is why I am trying to download the newest itunes in the first place. Please help.

Just found a work around. Disabling the Windows Firewall lets me install itunes 7.1.
cfelix

How to solve import error with iTunes Producer?

Please help me out by telling me what is going wrong after I update my ibook with iTunes producer. The fetched statuses goes from internal transfer to import processing to import error. But I can't find out anywhere what is wrong......I'm getting crazy because as you can see I'm busy with it from febr, 16th .... And that is 9 days too long...
I have read a lot on the web and the forums but no one seems to have an answer. I have sent it to Apple, But no answer. Is there a server Meltdown?

The problem was indeed in the videos. Also Apple told me that by mail. This is what I finally did:
I duplicated my iBook version.(.iba file)
I removed all the video's
I saved that version (.iba file)
I saved that ibook (.ibooks file)
I opened the original iTunesProducer package of the book (.itmsp file)
I uploaded/delivered the file
I checked the status with the file - history option
and it said as latest status imported.
Now I'm putting the video files one by one back in the book and upload. And wait and see when it is going wrong. Up to now I have done 2 succesfull uploads with movies. So I guess the movies were the problem. To be followed....

Updating to iOS beta5 + Connecting errors with iTunes

Hi guys,
I have a really bad problem:
I didn't want to update the software of my iPod touch (5. gen) to the 5th beta version, but when I turned my iPod on a few hours ago, it shows me a screen like when you have to set up a new one. It was a little bit confusing... I linked the Pod with my MacBook and wanted to restore the iPod in the Xcode Organizer. He extracted the software image and opened it, everything was fine. But suddenly, during he was going to finish the process, he showed me a warning window and told me that he cannot open the software image. I can't remember the exact warning but he sayed something like that.
After this, I tried to restore the iPod through iTunes. He loaded the iOS 6.0.1 image and tried to put it on my iPod a couple of times but finished the process always by poping up a warning which told me that the process failed or that the image has a damage. After propably 5 or 6 times, the process successeded, but then I tried to restore the iPod again through the Xcode Organizer to put on the iOS 6.1 Beta5 again. Same procedure as before restoring through iTunes. It failed and I tried to put back on iOS 6.0.1 but since the process failed a second time in Xcode, he's telling my in iTunes when I try to put the 6.0.1 image on that such a file is already existing.
What can I do or what should I do that it will working fine? I'm not so happy with beta versions on my new iPod so please tell me how iOS 6.0.1 will work on my Pod.
thanks
PS:
I've also an other problem with iTunes... every time I connect a device to iTunes it pops up and says that "Datenklasseninformationen konnten nicht erstellt werden. etc" ("Data class information (??) couldn't be made"). That's a problem I've got since.... yeah I think I have those problems since I've updated to the 2nd Beta Version of iOS and/or Xcode46-DP2.

Use the private developer forums. These are public forums where we cannot discuss beta software.

Error with iTunes 7.1

Similar Messages

Maybe you are looking for