Error with iTunes "The iPod Group Storage cannot be used with iTunes...."
I bought a usb hub to accomodate my multiple usb devices. I plugged my iPod into this and got the following error:
"The iPod Group Storage cannot be used with iTunes because it is not formatted properly."
I plugged the iPod into the computer rather than the hub. Same thing
Tried to restore, per the error message's direction. It says it has restored it to factory settings, then it brings up that message again.
I uninstalled and re-installed iTunes. Same thing. It was playing fine but it needs re-charging now and it won't because of the error.
Does anyone have any ideas? I don't know what to do now.
Thanks.
Try to reset your iPod using the recovery mode as described in this support article
However, this will erase the iPod completely. If you have an iTunes-backup on your computer you can restore your iPod settings later from the backup.
I have never tried this in WIndows, however. The procedure might be slightly differeent.
Similar Messages
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My iPod classic won't synch from iTunes. This is a recent problem. The error message reads "The iPod cannot be synched. An unknown error occurred (-39)." The end result is that the music will sync but photos will not sync. I am running current versions of software on the iPod and the iMac / iTunes. HELP! J
First try to resolve #2 by:
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Featurs appin the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
- Try on another computer to help determine if computer or iPod problem
If you can resolve #1 and still get same message for #1 then you have to restore the iPod like the message says. -
Got error - Some of the videos in you library were not copied to the ipod becasue they cannot be played on this ipod. The videos were purchased from Itunes, so not sure how to fix this?
Hi JEG9,
If you are having issues transfering videos to your iPod Touch, you may find the following article helpful:
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
http://support.apple.com/kb/TS1497
Regards,
- Brenden -
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B-rock, thanks for posting the above. I actually have the same issue, running Windows XP and I don't have that backup location, \Application Data\Apple Computer\MobileSync\Backup\. When I go to Documents and Settings\(username)\ there's a AppData folder followed by:\LocalLow\DataMngr\ .
I have the latest update, 5.0.1 and I have the iPod Touch 3rd gen.
I have tried removing itunes and all that is associated with it then reinstalling and keep getting the same message. I've reset my ipod thinking that would help but still, no backup.
In iTunes, Edit, Preference, Device there are no backups.
What am I doing wrong, can you help?
Thank you! -
When trying to restore and update my ipod touch it comes up with an error message saying: "The ipod can not be restored this device isnt eligible for the requested build" How do i fix this?
I am having the same issue. I just had the battery replaced at a third party store. The battery powers the ipod up but it needs to be restored. It is saying it isn't eligible for rebuild. I am running MAC OS 10.4.11 itunes v. 9.0 and I just want it to be restored. I need help. Oh and its an 8 gb ipod touch.
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So it's the little thin ipod with no screen...that has the usb thing and the landyard. Whenever I try restoring it it tries to restore and then a message pops up. There is an error that reads "The ipod cannot be restored. An unknown error has ocurred (1442)". The lights blink orange and green simultaneously...and it just won't restore. help?. I have literally tried restoring it like 10 times and nothing happens. When i connect headphones it does not hear and that little light think happens....which i had never seen happen before. I need to fix it. ....please help....if i take it to an apple store....will it cost alot to fix that?
reset utility should help...for mac
http://www.apple.com/support/downloads/ipodresetutility103formac.html
for windows
http://www.apple.com/support/downloads/ipodresetutility104forwindows.html -
i have been trying to figure what the problem with my ipod touch is, im downloading songs from a different source and not itunes store, recently i have had a msg being displayed at the end of synching 'some of the items in the iTunes library were not copied to the ipod because they cannot be played on this ipod'. however the songs play fine in itunes.
i have re-installed itunes several times, deleted all my music and iported it again. retored my ipod and still i have the same msg. its only stating 8 songs so far that cannot be copied onto my ipod. please can someone help as ive tried everything that i can possibly do. thanks.Hello mobyash,
Have you tried converting each of these 8 tracks to a different file format and seeing if they will then sync to your iPod. See this Apple support document for information and instructions on how to convert a song to a different format.
iTunes: How to convert a song to a different file format
B-rock -
i get an error message when trying to sync my reset ipod "The iPod ...cannot be synced. A duplicate file name was specified."
Locate the photos folder which is selected for syncing with the device and delete the folder iPod Photo Cache inside.
tt2 -
I purchased a video from iTunes but it will not sync to my iPod. I get a message stating that the video "was not loaded to the iPod because iyt cannot be played on this iPod." I tried to use the "create an iPod version" but the command is grayed out
I was refering to the "sample rate", normally 44.1 KHz, the iPod might not be able to play tracks with a non-standard rate. Otherwise I'm not sure what the issue might be.
tt2 -
"itunes could not connect to the ipod becasue it is locked with a passcode. You must enter your passcose on the ipod before it can be used" BUT i cant unlock it and i dont have the original itunes that is was hooked up with before either. HELP! It wont let me restore because it is locked. I cannot unlock it. I have tried everything online. nothing works.
Place the iPod in recovery mode and then restore the iPod to factory defaults/new iPod. For recovery mode see:
iPhone and iPod touch: Unable to update or restore -
i have a ipod version 1.1.5(4b1) when i try to access itunes from the ipod it says cannot connect to itune store
Hello dawn2020,
I would suggest this article named Can't connect to the iTunes Store found here http://support.apple.com/kb/ts1368.
Troubleshooting on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to 3G, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
Try resetting (turning off and then on again) your Wi-Fi router
If the issue persists, see troubleshooting Wi-Fi networks and connections.
Note: All iPhone, and iPod touch models support 802.11b/g Wi-Fi networks. In addition, iPhone 4, and iPod touch (4th generation) support 802.11n Wi-Fi networks (2.4 GHz only).
And if needed there is a more advance troubleshooting article named
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Take care,
Sterling -
I just got an iphone and am trying to connect it to my itunes account. Getting the message " This iphone cannot be used because the Apple Mobile Device service is not started. How do I start it? Have already been back to the store with it and no change.
http://tinyurl.com/3hs3g2u
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"Some of the items in the iTunes library were not copied to the iPod because they cannot be found....94 total problems"
I keep getting this everytime I plug in my iPod ....I really dont want to lose NINETY FOUR songs, as these are the most played ones! I don't know why it's doing this and its freakin annoying!
Can anybody PLEASE help me?????Thanks for the answer, but this is not a nano, it's a 5th gen 60GB wth video.
http://support.apple.com/kb/ht1353
Disk use is already enabled and I manually manage my music. -
when i try to sync my iphone with itunes it comes up with the message. this iphone cannot be used because the apple mobile device is not started. Anyone know what this is?
Using Windows? Follow the directions here:
http://support.apple.com/kb/ts1567 -
It says could not connect to the ipod because it is locked with a passcode. You must enter our passcode on the ipod before it can be used with Itunes. I forgot the passcode so how can I enter/ restore/reset it?
As the linked articl says, place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
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