Error with Loading Device Software on 8700 AT&T phone.

Hi. I would like some help with my 8700 AT&T refurb blackberry phone. When I tried to download the device software (v4.5) to my already downloaded DTM (v4.6), it gave me an error message I did not know what to do with.
I want to synch my organizer data (calendar, contacts) from older desktop (Outlook 2002) to my new laptop (Outlook 2007, Windows 7). I am having trouble downloading the supporting device software. I keep getting an error message that reads "Error with the Application Loader. Cannot update software using this system as device is currently activated on a blackberry Enterprise Server or professional software. Contact administrator or check with service provider." I do not use Enterprise. I don't have an internet service plan for my phone as I use it only for calendar and contacts. AT&T gives the software option for AT&T 8700 in English device software as v4.1.0.175 as the only option that is supported by my current platform (2.0.0.90). Is this right?
All I really want to update my phone with the latest software that supports Outlook 2007 on my new laptop. What do I need to make that happen?
Thanks in advance.

Hi there!
Refurbs can be problematic. If a BB was ever activated on BES, then it has an IT Policy. IT Policies are not removed by the standard WIPE actions. Rather, they take additional steps to clean off the Policy.
Just to check, please go to this screen:
Homescreen > Options > Security Options > (Information) or (General Settings) or (something similar)
On that screen will be some selection boxes plus other sections (divided by horizontal lines). If, on that screen, there is any discussion about IT Policy (even if it says "Default"), then you indeed have an IT Policy on your BB. (The screen may also have a section for "Services").
If you don't have an IT Policy, then something else is going on...in which case, stop here and report back exactly what you found on that screen.
If you do have an IT Policy, then, in my view, you have two choices.
1) Since this refurb was provided to you by ATT, they did not deliver to you a "clean" device. You could take it back to them and have them clean the IT Policy off.
2) You can remove the Policy yourself. The process is 100% destructive to the data on the BB, so you'll want to be sure you've already taken a good full backup. Then use Method 3 in this KB.
As for what device OS to install, you have more choices than you indicated. See this page:
https://www.blackberry.com/Downloads/browseSoftware.do;jsessionid=0A15EC28AEC181D3F3F9C5235D9F166A.n...
Select, from the drop-down, your model (8700). The resulting screen shows that ATT is currently supporting 4.5.0.182 (MultiLanguage) for your BB model. The MultiLanguage pack will include English, so you don't have to fall all the way back to the English only version. So, you have choices. The best advice is to use the most recent version -- bug fixes, enhancements, and all of that.
What I advise, since you want to use Outlook 2007, is to use that 4.5.0.182 package for your BB and the most recent RIM desktop package (5.0.1.28). That way, you will have full compatibility for what you are looking for.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

Error with Loading Device Software on 8700 AT&T phone.

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