Error won't let me install iTunes - please help !
When I have tried to download the latest version of iTunes so that I can update my iPhone the software won't install correctly. I even un-installed iTunes and tried from scratch.
I get so far then get the error message "Could not write value to key \software\classics\itunes.m4r verify that you have sufficient access to that key or contact your support personnal".
I'm using Vista and had turned off the spyware software and have administration rights.
Can anyone help please, at the moment I have no iTunes !!!!
Thanks
Could you confirm the full error message and is it identical when you try to install and uninstall?
These permission issues can be tricky.
To start you need to download the iTunes installer from:
http://www.apple.com/itunes/download/
And save it on your PC. ( You may already have done that.)
Try running it with "Run as Administrator". (You can access this by right clicking on the installer.
You can also try running the installer from another administration account.
Failing that, find the key mentioned in the error message using Regedit. I assume it is HKEYLOCALMACHINE\Software\Classes\iTunes.m4r
Right click on it an select permission then advanced. Apart from some other permissions, you should have Administrators and SYSTEM with full control, inherited from ...software\classes and it should apply to this key and sub-keys.
Is that what you have?
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Thread 0:
0 libSystem.B.dylib 0x94eb78e6 machmsgtrap + 10
1 libSystem.B.dylib 0x94ebf0dc mach_msg + 72
2 com.apple.CoreFoundation 0x9232b0fe CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x9232bd38 CFRunLoopRunInMode + 88
4 com.apple.HIToolbox 0x919fe8a4 RunCurrentEventLoopInMode + 283
5 com.apple.HIToolbox 0x919fe6bd ReceiveNextEventCommon + 374
6 com.apple.HIToolbox 0x919fe531 BlockUntilNextEventMatchingListInMode + 106
7 com.apple.AppKit 0x92d71d5b _DPSNextEvent + 657
8 com.apple.AppKit 0x92d716a0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
9 com.apple.AppKit 0x92fadd2e -[NSApplication _realDoModalLoop:peek:] + 563
10 com.apple.AppKit 0x92fa8484 -[NSApplication runModalForWindow:] + 286
11 com.apple.AppKit 0x930dd300 _NXDoLocalRunAlertPanel + 1025
12 com.apple.AppKit 0x930dcefd NSRunAlertPanel + 69
13 com.apple.iPhoto 0x000a346f 0x1000 + 664687
14 com.apple.iPhoto 0x000b1a70 0x1000 + 723568
15 com.apple.iPhoto 0x000a490d 0x1000 + 669965
16 com.apple.iPhoto 0x0009ee86 0x1000 + 646790
17 com.apple.iPhoto 0x000947be 0x1000 + 604094
18 com.apple.iPhoto 0x00095c05 0x1000 + 609285
19 com.apple.iPhoto 0x00061397 0x1000 + 394135
20 com.apple.Foundation 0x91cdf77c nsnotecallback + 364
21 com.apple.CoreFoundation 0x9230ca4a __CFXNotificationPost + 362
22 com.apple.CoreFoundation 0x9230cd23 _CFXNotificationPostNotification + 179
23 com.apple.Foundation 0x91cdca70 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
24 com.apple.Foundation 0x91ce6108 -[NSNotificationCenter postNotificationName:object:] + 56
25 com.apple.AppKit 0x92dfb323 -[NSApplication _postDidFinishNotification] + 125
26 com.apple.AppKit 0x92dfb232 -[NSApplication _sendFinishLaunchingNotification] + 77
27 com.apple.AppKit 0x92d74d1e -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 284
28 com.apple.AppKit 0x92d74517 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 98
29 com.apple.Foundation 0x91d04c7f -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 655
30 com.apple.Foundation 0x91d0498f _NSAppleEventManagerGenericHandler + 223
31 com.apple.AE 0x954e7668 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 144
32 com.apple.AE 0x954e759e dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
33 com.apple.AE 0x954e7445 aeProcessAppleEvent + 177
34 com.apple.HIToolbox 0x91a01211 AEProcessAppleEvent + 38
35 com.apple.AppKit 0x92d71f6f _DPSNextEvent + 1189
36 com.apple.AppKit 0x92d716a0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
37 com.apple.AppKit 0x92d6a6d1 -[NSApplication run] + 795
38 com.apple.AppKit 0x92d379ba NSApplicationMain + 574
39 com.apple.iPhoto 0x000028ee 0x1000 + 6382
40 com.apple.iPhoto 0x00002815 0x1000 + 6165
Thread 1:
0 libSystem.B.dylib 0x94ee78e6 kevent + 10
1 libSystem.B.dylib 0x94ee8075 pthreadstart + 321
2 libSystem.B.dylib 0x94ee7f32 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x94eb78e6 machmsgtrap + 10
1 libSystem.B.dylib 0x94ebf0dc mach_msg + 72
2 com.apple.CoreFoundation 0x9232b0fe CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x9232bd38 CFRunLoopRunInMode + 88
4 com.apple.IMUtils 0x96865dcb -[IMRemoteObjectBroadcaster _workerThread] + 246
5 com.apple.Foundation 0x91ce004d -[NSThread main] + 45
6 com.apple.Foundation 0x91cdfbf4 _NSThread__main_ + 308
7 libSystem.B.dylib 0x94ee8075 pthreadstart + 321
8 libSystem.B.dylib 0x94ee7f32 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x94ebeace _semwaitsignal + 10
1 libSystem.B.dylib 0x94ebe896 usleep$UNIX2003 + 61
2 com.apple.AppKit 0x92dd8122 -[NSUIHeartBeat _heartBeatThread:] + 2035
3 com.apple.Foundation 0x91ce004d -[NSThread main] + 45
4 com.apple.Foundation 0x91cdfbf4 _NSThread__main_ + 308
5 libSystem.B.dylib 0x94ee8075 pthreadstart + 321
6 libSystem.B.dylib 0x94ee7f32 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x94ebeace _semwaitsignal + 10
1 libSystem.B.dylib 0x94ee8ced pthreadcondwait$UNIX2003 + 73
2 com.apple.QuartzCore 0x94b1f285 fefragmentthread + 54
3 libSystem.B.dylib 0x94ee8075 pthreadstart + 321
4 libSystem.B.dylib 0x94ee7f32 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x94eb792e semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x94ee91e6 pthread_condwait + 1267
2 libSystem.B.dylib 0x94f2ec4b pthreadcondwait + 48
3 com.apple.iPhoto 0x00296e9b 0x1000 + 2711195
4 com.apple.iPhoto 0x0026f6c2 0x1000 + 2549442
5 com.apple.iPhoto 0x0026f7a0 0x1000 + 2549664
6 com.apple.iPhoto 0x00297ead 0x1000 + 2715309
7 libSystem.B.dylib 0x94ee8075 pthreadstart + 321
8 libSystem.B.dylib 0x94ee7f32 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x94eb7946 semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x94ee91cf pthread_condwait + 1244
2 libSystem.B.dylib 0x94eeaa53 pthreadcond_timedwait_relativenp + 47
3 ...ple.CoreServices.CarbonCore 0x93557252 TSWaitOnConditionTimedRelative + 246
4 ...ple.CoreServices.CarbonCore 0x93557032 TSWaitOnSemaphoreCommon + 422
5 ...ickTimeComponents.component 0x905e1b2e ReadSchedulerThreadEntryPoint + 4724
6 libSystem.B.dylib 0x94ee8075 pthreadstart + 321
7 libSystem.B.dylib 0x94ee7f32 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x94eb7946 semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x94ee91cf pthread_condwait + 1244
2 libSystem.B.dylib 0x94eeaa53 pthreadcond_timedwait_relativenp + 47
3 ...ple.CoreServices.CarbonCore 0x93557252 TSWaitOnConditionTimedRelative + 246
4 ...ple.CoreServices.CarbonCore 0x93557032 TSWaitOnSemaphoreCommon + 422
5 ...ple.CoreServices.CarbonCore 0x9357f634 AIOFileThread(void*) + 1056
6 libSystem.B.dylib 0x94ee8075 pthreadstart + 321
7 libSystem.B.dylib 0x94ee7f32 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x94eb792e semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x94ee91e6 pthread_condwait + 1267
2 libSystem.B.dylib 0x94f2ec4b pthreadcondwait + 48
3 com.apple.iPhoto 0x00296e9b 0x1000 + 2711195
4 com.apple.iPhoto 0x0026f6c2 0x1000 + 2549442
5 com.apple.iPhoto 0x0026f7a0 0x1000 + 2549664
6 com.apple.iPhoto 0x00297ead 0x1000 + 2715309
7 libSystem.B.dylib 0x94ee8075 pthreadstart + 321
8 libSystem.B.dylib 0x94ee7f32 thread_start + 34
Thread 9 Crashed:
0 com.apple.CoreFoundation 0x923a5114 __TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION__ + 4
1 libobjc.A.dylib 0x925e409b objcexceptionthrow + 40
2 com.apple.CoreFoundation 0x923a504b +[NSException raise:format:arguments:] + 155
3 com.apple.CoreFoundation 0x923a508a +[NSException raise:format:] + 58
4 com.apple.Foundation 0x91dbb9a0 _NSArrayRaiseInsertNilException + 80
5 com.apple.Foundation 0x91cdac66 -[NSCFArray replaceObjectAtIndex:withObject:] + 214
6 com.apple.iPhoto 0x004446d7 0x1000 + 4470487
7 com.apple.iPhoto 0x00445472 0x1000 + 4473970
8 com.apple.iPhoto 0x0019424e 0x1000 + 1651278
9 com.apple.iPhoto 0x0019bc08 0x1000 + 1682440
10 com.apple.iPhoto 0x0019bf9c 0x1000 + 1683356
11 com.apple.iPhoto 0x00107155 0x1000 + 1073493
12 com.apple.iPhoto 0x00297f1c 0x1000 + 2715420
13 libSystem.B.dylib 0x94ee8075 pthreadstart + 321
14 libSystem.B.dylib 0x94ee7f32 thread_start + 34
Thread 9 crashed with X86 Thread State (32-bit):
eax: 0xa04270f0 ebx: 0x925e407c ecx: 0xa04261a0 edx: 0x00eba000
edi: 0x0ed2c350 esi: 0xa0397c28 ebp: 0xb0463c08 esp: 0xb0463c08
ss: 0x0000001f efl: 0x00000286 eip: 0x923a5114 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x1c023000
Binary Images:
0x1000 - 0x6a1fea com.apple.iPhoto 7.1 (7.1) /Applications/iPhoto.app/Contents/MacOS/iPhoto
0x78c000 - 0x855ff5 com.apple.DiscRecording 4.0 (4000.4.10) <d4130992c67baeb1ec39e6b63e080550> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x8c0000 - 0x8ebff7 com.apple.DiscRecordingUI 4.0 (4000.4.10) <f7d79479e05b83b6b5af98cc92308bdb> /System/Library/Frameworks/DiscRecordingUI.framework/Versions/A/DiscRecordingUI
0x909000 - 0x90bfff com.apple.ExceptionHandling 1.5 (10) /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHand ling
0x912000 - 0x91cfff com.apple.UpgradeChecker 1.0 (1.0) /Applications/iPhoto.app/Contents/Frameworks/UpgradeChecker.framework/Versions/ A/UpgradeChecker
0x924000 - 0x993fff com.apple.iLifeMediaBrowser 1.0.3 (194) <8f7064542d5355bac3abbacd7d3e4a59> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser
0x9d0000 - 0xa6ffdf com.apple.DotMacKit 46 (3.0.2L) /Applications/iPhoto.app/Contents/Frameworks/DotMacKit.framework/Versions/A/Dot MacKit
0xadd000 - 0xd2aff3 com.apple.MessageFramework 3.0 (912) <25ab3c59583f8c0e50bb0b409a070a4b> /System/Library/Frameworks/Message.framework/Versions/B/Message
0xe7c000 - 0xe7cffd com.apple.AppleAppSupport 1.5 (1.5) /System/Library/PrivateFrameworks/AppleAppSupport.framework/Versions/A/AppleApp Support
0xe80000 - 0xea4fe7 com.apple.speech.LatentSemanticMappingFramework 2.6.4 (2.6.4) <1591e65449707141112554274c637e5a> /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping
0xced9000 - 0xcedaff3 ATSHI.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
0xcfcd000 - 0xd0b3ff7 com.apple.RawCamera.bundle 2.0 (2.0) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0xdaa5000 - 0xdab0fff com.apple.BookService 6.0 (6.0) /Applications/iPhoto.app/Contents/NetServices/Bundles/BookService.NetService/Co ntents/MacOS/BookService
0xdaba000 - 0xdac1fe7 com.apple.NetServices.BDControl 1.0.5 (1.0.5) /Applications/iPhoto.app/Contents/NetServices/Frameworks/BDControl.framework/Ve rsions/A/BDControl
0xdacb000 - 0xdacefff com.apple.NetServices.BDRuleEngine 1.0.2 (1.0.2) /Applications/iPhoto.app/Contents/NetServices/Frameworks/BDRuleEngine.framework /Versions/A/BDRuleEngine
0xdad5000 - 0xdadffff com.apple.CalendarsService 6.0 (6.0) /Applications/iPhoto.app/Contents/NetServices/Bundles/CalendarsService.NetServi ce/Contents/MacOS/CalendarsService
0xdae9000 - 0xdaf3fff com.apple.CardsService 6.0 (6.0) /Applications/iPhoto.app/Contents/NetServices/Bundles/CardsService.NetService/C ontents/MacOS/CardsService
0xe59d000 - 0xe5ffffb com.apple.NetServices.NetServices 6.0 (6.0) /Applications/iPhoto.app/Contents/NetServices/Frameworks/NetServices.framework/ Versions/A/NetServices
0xe64d000 - 0xe652ff7 com.apple.NetSlidesService 6.0 (6.0) /Applications/iPhoto.app/Contents/NetServices/Bundles/NetSlidesService.NetServi ce/Contents/MacOS/NetSlidesService
0xe65a000 - 0xe665fff com.apple.PrintsService 6.0 (6.0) /Applications/iPhoto.app/Contents/NetServices/Bundles/PrintsService.NetService/ Contents/MacOS/PrintsService
0xe90c000 - 0xe911ff3 libCGXCoreImage.A.dylib ??? (???) <978986709159e5fe9e094df5efddac1d> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
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0x955a8000 - 0x95763ff3 com.apple.QuartzComposer 2.0 (106) <e31bf3733d0676dd7993afca6ce48c3e> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x95764000 - 0x957d8fef libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x957d9000 - 0x95957fff com.apple.AddressBook.framework 4.1 (687) <3f005092d08e963eabe8f7f66c09cc1e> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
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0x959a9000 - 0x959abff5 libRadiance.dylib ??? (???) <20eadb285da83df96c795c2c5fa20590> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
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It won't let me install iTunes
Hey guys! This is a question for my sister. She just got a new Samsung PC with Windows 8, well she also just got a new iPod touch and got her apple ID and iTunes account all squared away through her iPod. She is trying to download iTunes onto her computer and it won't go past the stage of the "iTunes64Setup...exe" in her downloads file from apple.com/itunes, it downloads and she goes to click on "run" and nothing happens - literally nothing, no icon to pop up or anything. I tried to change her pop up blocker to off and then to low security and it's not working. i have also tried to use Internet Explorer and Firefox. Any suggestions please?!?!?!? She has wanted this for a long time and is really disappointed. I know Apple and Windows are eh together, but I don't understand why it is not working! Thanks guys and merry christmas to all!
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Error While Installing Itunes (Please help)
Alright, just went on apple.com, installed the newest itunes, and downloaded the setup, started the installation, and it stops at one part that says stopping services. Now i have no clue what that means or what its doing, but after about 10 minutes it pops up a message that says.
Service
'##IdString1.6844F930_1628_4223_B5CC5BB94B879762##' (Bonjour Service) could not be stopped. Verify that you have sufficient privileges to stop system services.
[Retry] [Cancel]
Now, ive retried it and it just does the same thing. Please someone tell me what to do. Ive completely cleared every single thing that had to do with itunes off my computer then redownloaded and installed it. Nothing works. I am on the admin account on my computer, and always will be, so nothing different there. I had itunes before, and it worked, but it stopped opening, like i could click it and it would act like its loading, then nothing would open. So i tried this today and this is what ive been getting for the past few hours. Please respond ASAP.Use that MS installer cleanup to get rid of iTunes first, then QuickTime.
Actually, I should back up. Go to the article I link below, and scroll down to the section
*General Installation Troubleshooting*
Important: A majority of customers experience successful iTunes installation after completing these troubleshooting procedures. If one does not help, proceed to the next.
-Completely Remove iTunes and QuickTime (Click to show)
-Empty your Temp directory and restart (Click for more)
-Clean up iTunes installer files on the computer (Click for more)
-Download QuickTime Standalone Installer (Click for more)
-Disable other conflicting software (Click for more)
-Make sure your folder names don't contain strange characters (Click for more)
http://docs.info.apple.com/article.html?artnum=93976 -
Computer won't let me install itunes
Have been using itunes for a few years now, was getting the latest update, and my computer wouldn't let it download. Is it my computer or the update?
What operating system are you using? (If you're not sure, click the Apple icon at the left of the menu bar and choose 'About this Mac'.) The current version of iTunes requires 10.6.8 (Snow Leopard). If you have anything earlier you may be able to get a higher version of iTunes (what version do you have now) but not the current one.
If you do have Snow Leopard or higher then evidently something is wrong; do you get an error message and if so, what?
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