ERROR: You entered a number which is lower than or equal to the package....
Hi ,
I'm doing PREPARE for the upgrade to ECC60 from SAP 4.7 R1, but I have the following error in the phase of including patch.
Any idea ?
ERROR
SAPup> Do you want to search for new packages in directory
sappino\sapmnt\trans\EPS\in" first?
Because of errors during package extraction, "Search" is recommended.
- "Search"
- "Skip"
Enter one of these options [Search] :=
uploading data ...
Please select the Support Packages to include:
Support Package Level
Component min equi current select
[9]
SAP_ABA <none> <none> 0009 0009
[9]
SAP_BASIS <none> <none> 0009 0009
[9]
PI_BASIS <none> <none> 0009 0009
[5]
ST-PI <none> 0005 0002 0005
[9]
SAP_BW <none> <none> 0009 0009
[6]
SAP_AP <none> <none> 0006 0006
[7]
SAP_HR <none> <none> 0007 0007
[6]
SAP_APPL <none> <none> 0006 0006
[6]
EA-IPPE <none> <none> 0006 0006
[6]
EA-FINSERV <none> <none> 0006 0006
[6]
EA-GLTRADE <none> <none> 0006 0006
[7]
EA-HR <none> <none> 0007 0007
[6]
EA-PS <none> <none> 0006 0006
[6]
EA-RETAIL <none> <none> 0006 0006
[6]
EA-DFPS <none> <none> 0006 0006
[6]
EA-APPL <none> <none> 0006 0006
[6]
FINBASIS <none> <none> 0006 0006
[6]
ERECRUIT <none> <none> 0006 0006
[6]
SEM-BW <none> <none> 0006 0006
[6]
LSOFE <none> <none> 0006 0006
SAPup message
SAPup> ERROR: You entered a number which is lower than or equal to the
package level which is integrated in this upgrade.
SAP_ABA - package level (9) too low (integrated package level 9).
SAP_BASIS - package level (9) too low (integrated package level 9).
PI_BASIS - package level (9) too low (integrated package level 9).
ST-PI - package level (2) too low (integrated package level 2).
SAP_BW - package level (9) too low (integrated package level 9).
SAP_AP - package level (6) too low (integrated package level 6).
SAP_HR - package level (7) too low (integrated package level 7).
SAP_APPL - package level (6) too low (integrated package level 6).
EA-IPPE - package level (6) too low (integrated package level 6).
EA-FINSERV - package level (6) too low (integrated package level 6).
EA-GLTRADE - package level (6) too low (integrated package level 6).
EA-HR - package level (7) too low (integrated package level 7).
EA-PS - package level (6) too low (integrated package level 6).
EA-RETAIL - package level (6) too low (integrated package level 6).
EA-DFPS - package level (6) too low (integrated package level 6).
EA-APPL - package level (6) too low (integrated package level 6).
FINBASIS - package level (6) too low (integrated package level 6).
ERECRUIT - package level (6) too low (integrated package level 6).
SEM-BW - package level (6) too low (integrated package level 6).
LSOFE - package level (6) too low (integrated package level 6).
- "continue"
- "cancel"
Enter one of these options [continue] :=
Thank's.
Yes - you have to download them and put them into the directory- that´s the purpose of this phase
Markus
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I've been deploying flash updates thru SCCM for a long time using the MSI. With this update, many computers updated successfully, but about 200+ of them failed. Each computer I have looked at has the message "Product: Adobe Flash Player 14 ActiveX -- The version of the Player that you are trying to install is lower than what is currently installed." in event viewer. Attempting a manual install of the MSI produces a similar interactive message. The current installed version is definitely older than the one I am attempting to install. I am only able to re-mediate by manually uninstalling, and then installing 14.0.0.176. I could script and deploy an uninstaller, but I would rather the bug with the MSI be fixed.
Dear María,
Finally, I have been able to reproduce the error, both in ActiveX and plugin installers updating from version 15.0.0.246.
Here you have the logs:
ACTIVEX
=== Verbose logging started: 18/12/2014 16:12:54 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (E0:1C) [16:12:54:137]: Resetting cached policy values
MSI (c) (E0:1C) [16:12:54:137]: Machine policy value 'Debug' is 0
MSI (c) (E0:1C) [16:12:54:137]: ******* RunEngine:
******* Product: install_flash_player_16_active_x.msi
******* Action:
******* CommandLine: **********
MSI (c) (E0:1C) [16:12:54:138]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (E0:1C) [16:12:54:138]: Grabbed execution mutex.
MSI (c) (E0:1C) [16:12:54:155]: Cloaking enabled.
MSI (c) (E0:1C) [16:12:54:155]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (E0:1C) [16:12:54:158]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (30:E4) [16:12:54:162]: Running installation inside multi-package transaction C:\WINDOWS\system32\install_flash_player_16_active_x.msi
MSI (s) (30:E4) [16:12:54:162]: Grabbed execution mutex.
MSI (s) (30:4C) [16:12:54:163]: Resetting cached policy values
MSI (s) (30:4C) [16:12:54:163]: Machine policy value 'Debug' is 0
MSI (s) (30:4C) [16:12:54:163]: ******* RunEngine:
******* Product: C:\WINDOWS\system32\install_flash_player_16_active_x.msi
******* Action:
******* CommandLine: **********
MSI (s) (30:4C) [16:12:54:163]: Note: 1: 2203 2: C:\WINDOWS\system32\install_flash_player_16_active_x.msi 3: -2147287038
MSI (s) (30:4C) [16:12:54:164]: MainEngineThread is returning 2
MSI (s) (30:E4) [16:12:54:177]: User policy value 'DisableRollback' is 0
MSI (s) (30:E4) [16:12:54:178]: Machine policy value 'DisableRollback' is 0
MSI (s) (30:E4) [16:12:54:178]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (30:E4) [16:12:54:178]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (30:E4) [16:12:54:178]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (30:E4) [16:12:54:178]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (30:E4) [16:12:54:178]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (30:E4) [16:12:54:178]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (30:E4) [16:12:54:178]: Restoring environment variables
MSI (c) (E0:1C) [16:12:54:188]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E0:1C) [16:12:54:188]: MainEngineThread is returning 2
=== Verbose logging stopped: 18/12/2014 16:12:54 ===
PLUGIN
=== Verbose logging started: 18/12/2014 16:15:40 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (28:44) [16:15:40:364]: Resetting cached policy values
MSI (c) (28:44) [16:15:40:364]: Machine policy value 'Debug' is 0
MSI (c) (28:44) [16:15:40:364]: ******* RunEngine:
******* Product: install_flash_player_16_plugin.msi
******* Action:
******* CommandLine: **********
MSI (c) (28:44) [16:15:40:364]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (28:44) [16:15:40:364]: Grabbed execution mutex.
MSI (c) (28:44) [16:15:40:384]: Cloaking enabled.
MSI (c) (28:44) [16:15:40:384]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (28:44) [16:15:40:384]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (30:2C) [16:15:40:384]: Running installation inside multi-package transaction C:\WINDOWS\system32\install_flash_player_16_plugin.msi
MSI (s) (30:2C) [16:15:40:384]: Grabbed execution mutex.
MSI (s) (30:3C) [16:15:40:384]: Resetting cached policy values
MSI (s) (30:3C) [16:15:40:384]: Machine policy value 'Debug' is 0
MSI (s) (30:3C) [16:15:40:384]: ******* RunEngine:
******* Product: C:\WINDOWS\system32\install_flash_player_16_plugin.msi
******* Action:
******* CommandLine: **********
MSI (s) (30:3C) [16:15:40:384]: Note: 1: 2203 2: C:\WINDOWS\system32\install_flash_player_16_plugin.msi 3: -2147287038
MSI (s) (30:3C) [16:15:40:384]: MainEngineThread is returning 2
MSI (s) (30:2C) [16:15:40:404]: User policy value 'DisableRollback' is 0
MSI (s) (30:2C) [16:15:40:404]: Machine policy value 'DisableRollback' is 0
MSI (s) (30:2C) [16:15:40:404]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (30:2C) [16:15:40:404]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (30:2C) [16:15:40:404]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (30:2C) [16:15:40:404]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (30:2C) [16:15:40:404]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (30:2C) [16:15:40:404]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (30:2C) [16:15:40:404]: Restoring environment variables
MSI (c) (28:44) [16:15:40:414]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (28:44) [16:15:40:414]: MainEngineThread is returning 2
=== Verbose logging stopped: 18/12/2014 16:15:40 === -
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Anyone know what would cause this. I have a genuine ipod but Apple cannot find it in their system.
Online lookup gives error message:
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Solved at 57 minutes!
Apple has provided me a "special" number to present at my local UPS store, who will package and ship the unit to Apple at their expense. All they require me to do is take the iPod (and the unique identifier number) over to the UPS store. The final manager I spoke with, a Ms. Gem, was equally delightful (i.e. eager to please, very approachable, and earnestly apologetic about my time lost on hold while they sought a solution).
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