Error1962 the FIRST TIME I turned on this NEW PC!!

I received the 18kg package of the B750 that I ordered. After plugged it to the power and turned it on, BOOM, it gave an error message 1962 saying that no operating system is found. Why is that? I googled it and some people say it's a hard drive or cable issue. Can someone help me with this? I don't need to have this frustration after paying big bucks. If problem can't be solved over the phone then I'd like to return it (especially if it's a hardware defection) and get the entire refund. I placed the order on 1/29 and received it today(1/31). My order number is 4243470815. Thanks.

Are the lines like psychedelic herringbone?  If yes, I had that happen once, it was something serious, like the
Logic board. The good news is that it was fixed without any loss of data on the hard drive. Take it in to have Apple look at it ASAP.  I took it to TekServe at the time, they are very nice about preserving your data and user library when possible.
Good luck and don't panic.

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