Errors -3, -1603, and 2330. 23

I know these error problems have probably been posted a million times (at least -3), but no one seems to give a straight answer.
As with many people here, I have had trouble updating iTunes
on Windows XP. After attempting to install iTunes numerous times, I'm still getting Error -3.
Then, after viewing these discussions, I decided to attempt to
install the standalone version of Quicktime. I'm getting an error message: Internal Error 2330. 23, C:\Program Files\Quicktime\QTSystem\QuickTimeEssentials.Resources\dal.proj
After being forced to click OK, I get another error message:
Error: -1603: Fatal error during installation, Cunsult Windows Installer Help (Msi.chm) or MSDN for more information.
Has anyone else gotten these error messages, and have they resolved them? I don't even know where Windows Installer Help is, so if anyone knows where I can access that, it would be a good start.
Thanks,
Bryan

I had the same problem of error messages on re-installing itunes. Nothing on the internet worked.
So try this
When you go through the installation process there will be a screen that says where itunes is going to be installed. Hit browse and choose where to install yourself. I installed in the ipod programme file and it did install.
Hope this works for you.

Similar Messages

HT201263 I purchased an 1gen 16GB Ipod from a seller. The ipod only shows the connect to itunes logo when connected to computer. The display shows without the word itunes. I got error codes 1603 and 1604 and have followed all the steps that were shown on

I purchased a 16gb ipod touch 1 gen and it wont restore or show the battery chaging icon. It shows the symbol of usb cable and what appears to be an itunes symbol without the itunes words being displayed. Upon trying to restore I have gotten error codes 1603 & 1604. I referred to the apple website for assistance and followed the steps to the letter with no results. So what else should I try or could I try because I have has no such luch thus far? I have held the home button and power button I tried to enter DFU mode but unsuccessful due to the screen boots with apple logo then immediately goes to the itunes screen and no further only when connected. Will not power on without usb connection have charged battery to see if it was the issue and no battery bar locator displays with or without being connected to PC.

So you did all this:
Error 1603: If you receive this error and the iOS device is not automatically placed into recovery mode, it may be necessary to do so manually. Refer to iPhone and iPod touch: Unable to restore for steps on placing iPhone into forced recovery mode. Also, remove the IPSW and attempt to restore again. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
http://support.apple.com/kb/TS3694#error1603
Did you try the last paragraph too?

Exchange Server 2013 Missing file on ISO install Error Code 1603

Hi all, a mystery needs solving any suggestions much appreciated:
We are trying to install Exchange Server 2013 on Windows 2012 server.
The ISO File being used is: SW_DVD9_Exchange_Svr_2013w_SP1_MultiLang_Std_Ent_MLF_X19-35118
All preparation and requisites in place.
During Stage 2 Copying files, we receive an error code 1603 and installation halts.
The error states:
Installing product F:\exchangeserver.msi failed. Fatal error during installation. Error code is 1603. Last error reported by the MSI package is 'Source file not found: F:\Setup\ServerRoles\ClientAccess\Owa\prem\version\resources\themes\base\0\microsoft.o365.controls.timeline.mouse.css.
Verify that the file exists and that you can access it.'.
We have verified that the Path in the error is correct and exists BUT the file is not present within the 0 folder.
We have downloaded the ISO from our Action Pack resources twice and attempted 4 separate installations.
We have tried both Mailbox/Client Access and Mailbox only installations.
The missing file: microsoft.o365.controls.timeline.mouse.css. Hopefully the only file misisng???
Any ideas anyone, could we source a different ISO or copy of the file or ?????
Many thanks in advance

Had the same issue with Exchange 2013 SP 1 Downloaded as an ISO from the Volume License Center, installing on a new Server 2012R2 STD box. I found the equivalent file in another ISO but discovered it was just an empty CSS file. So the easiest way is to not
bother trying to find the file but: 1) open notepad, 2) set save to "All Files", and 3) save an empty CSS file with that filename then place it in the directory indicated in the path given in the error. (Make sure it saves as
a CSS and not as a TXT.)
I reran the install and it completed without issue.

Error Message 1603

I’ve followed all the instructions to upgrade my ISScript Installer but I still get error message 1603, and can’t upgrade iTunes to v6. I also can’t purchase songs until I upgrade. You would think that Apple would take care of this asap. Once and for all, what’s going on, and how do I correct it? It looks like I’ll be buying my music elsewhere and playing MP3’s on my iPod.

hi James!
The install script engine on this machine is older than the version required to run this setup. If available, please run the latest version of ISScript.msi, or contact your support personnel for further assistance.
okay. checking on something further now. (i couldn't quite determine this from your original post.)
which InstallShield document advice did you implement?
was it:
Setup Is Unable To Find or Update ISScript.msi
... or:
Update to the Latest InstallShield Installation Engines
if it was the latter one, which version of the InstallShield Engine did you install?
love, b

Anybody recieve error message 1603 while restoring?

My iPhone has become frozen during the restore process... all I get is a yellow caution sign telling me connect to iTunes. When I do, following the restore application, i get the unknown error message 1603, and that the phone can't be restored. Anyone out there know what to do?

I allowed my iphone battery to fully discharge and upon recharging got the error message with a large exclamation mark “please connect to itunes”. When I connected to itunes I was told that the phone was in recovery mode and needed to be reloaded. Itunes went out and downloaded the new firmware and began the install process after I approved the input screen that said it would wipe out all my data. 1/3 of the way through the process I received a message box that told me the process had failed to restore the iphone for an unknown error (number 1603).
After looking online and calling ATT as well as Apple the best solution I received was to send the iphone in for replacement (i am 5 hours from an apple store). After fiddling around I have managed to solve the problem on my own.
After trying everything else with no results, I pulled the SIM card out of the iphone and plugged the iphone into my computer. Itunes then reloaded the software and firmware successfully. I then put the SIM card back in and synced it up with itunes and it asked me to confirm the resync. Afterwards it just worked fine.
My iphone works again!

ITunes errors (1603 and 1714)/Unable to Install iTunes/Uninstall Old iTunes

Help! Technically challenged here. I was running iTunes version 5.0 but that has become a problem, and when I went to install the newest version, I get the following error messages:
1. "Error 1714: The older version of iTunes cannot be removed. Contact your technical support group."
2. "Error 1603: Fatal error during installation. Consult Windows Installer Help (Msi.chm) or MSDN for more information."
I have tried to uninstall the old version, and it won't uninstall. And now, I have managed to mess up my Version 5.0, which now won't acknowledge my iPod as plugged in--so the old version doesn't even update the iPod.
This is a Windows XP Home, Service Pack 2. I'm running an iPod Mini with the iTunes.
Firstly, is there anyway to get my iPod to be recognized again on the old version of iTunes? I have to admit, I'm afraid to do drastic things on this computer while husband is deployed.
Any help you all can be would be greatly appreciated!
LoriZ
Windows XP XP Home Service Pack 2

Here's a place to start
Error 1603: Fatal Error During Installation
And also
Troubleshooting Software Installation Errors

1603 and internal 2379 error

Am getting a 1603 and internal 2379 error when installing CS4
over VISTA Business Premium. Not all components are installed.
Appreciate some help

This appears to be a double post. Please contact Adobe
support if you are having issues with the installer. They will be
the best suited to help you out in this respect.

Key not valid and error code 1603

For over a week now, SKYPE software dissapeared from my computer. I thought I needed to upgrade & have tried more than twenty times. I paid SKYPE credit to update that twice & it finally gave me an email confirmation. However, every time I try to download or upgrade any SKYPE software, it goes through the process then gives me an eror message: "Key not valid for use in specified state" & error code 1603. I do not know what else to do. I receive one email from SKYPE community & I followed that info, but again to no avail. Please help. I need to talk to my children in Canada. Thank you
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

carusothethird wrote:
I can't seem to download the latest version of SKYPE!?!?!? I have tried for over 5 hours to no avail. I keep getting an error message "Key not valid for use in specified state & another one stating code 1603 What can I do? I must talk to my wife tonight. I am in Texas & she is in Vancouver, Canada. Please help me get back on. Thank you. carusothethird
Try this:
http://community.skype.com/t5/Windows-desktop-client/Lastest-version-of-Skype-won-t-install/m-p/3638...
If this will not help then try to uninstall this Windows Security update KB2918614.
http://windows.microsoft.com/en-us/windows/remove-update#1TC=windows-7
After uninstalling this update try again to install Skype.
Alternative you can install/update Skype using this Lessmsi method:
http://community.skype.com/t5/Windows-desktop-client/Impossible-to-install-v6-13-0-104-Error-1603/m-...
Be aware that if you want to install the currently latest 6.20.0.104 version, then you should use the SkypeSetup_6.20.0.104.msi file in order to extract the Skype.exe and Login.cab files.
The SkypeSetup_6.20.0.104.msi file can be downloaded using this link:
http://download.skype.com/msi/SkypeSetup_6.20.0.104.msi

Upgrading 3GS to OS4 error message 1603 wont restore and complete crash.

I tried to update today and I have all the system requirements but while in the process iTunes gave me an error message 1603 saying it wasn't possible to restore or upgrade my OS. Now my phone is in a state of blankness. How do I get it back to its original state? Please Help!

Same here, But when I went to the Apple Store I was told the fix was purchasing a new phone... I have followed all the Tech Supports suggestions... I sooo dont want to buy a new phone this one is only a year old :0(

Errors 13, 28, and 1603

help! my iphone isn't working! I bought it in Singapore but i'm living in another country. It would be difficult for me to return the phone and ask for replacement. Tried troubleshooting instructions yet it is still not functioning due to errors 13, 28, and 1603. Please help me. I'm frustrated already

http://support.apple.com/kb/TS1275
Scroll down and expand out section for Error Codes.

My ipad will not come on. i tried to restore and get error message 1603, dont know how to take out itsw

my ipad will not come on. i tried to restore and get error message 1603, dont know how to take out itsw which it tells me to do.

Error 1603
Follow the steps listed below for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts.
Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
The above is from the 2nd link below.
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
 Cheers, Tom

Quicktime error code 1402 and 1603

I was forced to update my itunes and now they wont install. First I try to install quick and it gets like 99% done then i get error code three. So i was told to go to www.apple.com\quicktime\download\standalone.html and that would fix my problems. So I went to install that and I get error codes 1402 and 1603. Please help me!
dell Windows XP

hiya!
if we fix the 1402, the 1603 will go away of its own accord. here's the best place to start with a 1402:
Error 1406 or 1402 appears when you install iTunes or QuickTime for Windows
love, b

ITune - Windows 8.1 Upgrade error : Installation success or error status: 1603

Hello,
When I try a upgrade itunes automaticaly ( IE, open iTunes and iTunes tells me there and update ), it fails to update.
When I manually download the latest copy of itunes and double click to install it, it failes with :-
iTunes installer completed
The installer encountered errors before iTunes could be configured
Errors occured during installations. your system has not been modified
Please run the installer again. finish to exit
When I look at the event loggs I can see :-
Windows Installer installed the product. Product Name: Apple Mobile Device Support. Product Version: 7.1.1.3. Product Language: 1033. Manufacturer: Apple Inc.. Installation success or error status: 1603.
Windows Installer reconfigured the product. Product Name: Bonjour. Product Version: 3.0.0.10. Product Language: 1033. Manufacturer: Apple Inc.. Reconfiguration success or error status: 0.
Windows Installer reconfigured the product. Product Name: Apple Application Support. Product Version: 3.0.1. Product Language: 1033. Manufacturer: Apple Inc.. Reconfiguration success or error status: 0.
Please can someone help me fix this ? and tell me what I need to do to stop it happening inthe furture ?
Many Thanks

Hello there, G-Oker.
The following Knowledge Base article offers up some great recommendations for the very error message you are receiving:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Particularly:
Check USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you checked your connections and are still seeing the error message, check for hardware issues.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Windows Update KB2467173 fails with Error code 1603

My windows update is failing over and over again with this message and it won't update C++ redistributable that a new program I started using requires.
The event log says as follows:
Product: Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 - Update 'KB2467173' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\me\LOCALS~1\Temp\Microsoft Visual C++
2010 x86 Redistributable Setup_20150210_173547615-MSI_vc_red.msi.txt.
Thank you in Advance.

I would recommend that you start with recommendations shared here: http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/failure-to-install-windows-updates-error-code/934854af-0e1b-451e-889c-2fa869bab82f
If this does not help then you will need to examine the txt log file (The path is in the error message) to get more details.
This posting is provided AS IS with no warranties or guarantees , and confers no rights.
Ahmed MALEK
My Website Link
My Linkedin Profile
My MVP Profile

Get error message 1603 when trying to restore mini

Hello,
am getting error message 1603 while attempting to restore Ipod mini using latest version of iTunes. Running Vista totally updated.

iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
 Cheers, Tom

Errors -3, -1603, and 2330. 23

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