Errors after trying to install apps from creative cloud?

everything was going fine when i was downloading the apps and then bam i cant install because of errors anyone know why

justsino wrote:
I have run the Cleaner tool several times.
I will probably call them again, I just hate the idea of being on the phone for 2 1/2 hours with them again doing the same things they or I have already done.
Einstein says doing the same thing and expecting different results is insanity. So, to keep sane, when you connect with tech support:
You're right - it's pointless and painful to repeat failed approaches. The value of such failures is to reduce the number of bad approaches, and increase the probability of getting to the ones that work. Also the value of the failures, if they're documented in the case notes, of course, is to inform the tech-support team members of what's been done. That's a no-brainer.
* ask the technician to review the notes on your case..."that's OK, I'll wait until you've seen what's been done already." If you get resistance immediately, INSIST/DEMAND the tech to ESCALATE the call to the tech's supervisor or manager. If the manager tries to evade dealing with you, DEMAND to speak to that manager's manager. Get everybody's full name.
* If the tech is cooperative and reads your case notes, then say, "I don't want to waste your time or mine. If you are not completely familiar with how to fix this problem, please ESCALATE this call to the highest-skilled technician who is skilled and familiar with fixing this problem. I'm not disrespecting you, I'm trying to make best use of your time and mine. I'm sure you have great expertise in other areas, but I need great professional expertise in this area. I'm sure you'd want the same if you were the customer." If the tech stalls, DEMAND the supervisor or manager.
* When you're connected to the next higher-level person, repeat he request that they read the case notes first, then ask them to ESCALATE the case to the highest-level experienced person.
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices

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