Errors closing Word multiple documents

Since upgrading to GroupWise 7 Support Pack 3 this problem occurs for everyone: Multiple Word documents have been opened. Closing any of the open Word documents will cause the message to appear 'This file is in use by another application or user'. The user will click 'OK'. Then the window will appear to 'Save the document'. The user will select 'Cancel', then try again to close the document. Then the error message appears: 'Changes have been made that affect the global template Normal.DOT. Do you want to save those changes?' The user then selects 'No'.
This happens every time more than 1 Word document is open.
Is there a fix for this problem? Much obliged for any help.

I just tried it & yes it does go away if you don't open it through GW so that does help me avoid the error messages at least. As for upgrading... not that I'm aware of.
Thanks for your input, I appreciate it. I guess I'll live with it until the powers that be decide to step into the year 2009! :)
Patti
Originally Posted by DParkes
Does the problem go away if you open those multiple documents in a single
copy of Word ?, just use File/Open within Word rather than opening each
one from GW.
6.0.4 is a bit long in the tooth - any thoughts of moving to a newer
version of GW ?, it's difficult to remember any distinct problems for
something that old :-(
Cheers Dave
Dave Parkes [NSCS]
Occasionally resident at http://support-forums.novell.com/

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